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“Tommy did a remarkable job. He is very knowledgeable about what he was doing and he was on top of everything he was doing. Denelle was there to help and they were also very helpful and knowledgable about what they were doing. I highly recommend this store for someone who wants a quick experience without all the hassle of having to wait forever to get an upgrade or some other small issue.”
“Santosh was awesome! There were issues with the computer and processing. He stayed calm as we worked together through the process. Everything was processed through and we left happy.”
“I was so nervous about feeling dumb when I walked through door. When Sam said “hello , have a seat. “, I was immediately calm and reassured. She was patient , and made me feel at ease. I understood everything. It was an easy, informative, and really good experience.”
“UPDATE: Alexis was fantastic. This store is my go to. 10/10
Rachel...was over the top. Closed at 7
She stayed with us to complete the sale .awesome employee..over the top..”
“Corey was awesome. He helped Mom and I with a lot of issues we were having with our new business phones. Helped us set up biometrics and help this with some security warnings that we were getting. Excellent customer service, I highly recommend this store.”
“Had a rough time joining 2 plans from Verizon into one with AT&T. Process was very time consuming, but store personnel worked very hard to make the process work!”
“Harvey was AMAZING!! He SAVED my job interview!! After speaking with my previous provider at LENGTH, troubleshooting issues I was experiencing with internet and cellular services and being promised they would work. I found myself unable to use the internet on any of my devices, scrambling, and having to do the virtual interview via phone-which of course had intermittent issues as well where she couldn’t hear me at random points and had to call me from another phone to try and improve connection. By the grace of God they eventually were able to hear me and they offered me a follow up interview moving forward in the interview process-for the NEXT DAY. By this time it’s 5pm and I have a commitment at 6pm that will go until after all the stores are closed. I have one hour to get a new provider to secure my next interview with the hiring manager because I have to be at work before any stores that can help me would open. HARVEY WAS AMAZING! I walked in and explained the situation. Harvey had just clocked out and was supposed to leave but heard about my situation and stayed to help me. Not only did he stay but he was quick, efficient, professional, and made the transition seamlessly! Even though he knew I didn’t care because I was desperate and on a time crunch, he still made it a point to keep me fully informed and give me all the information without trying to upsell me while he quickly worked through the transfer process. I really appreciated that. I have NEVER had such a quick and pleasant experience regarding a phone carrier-EVER!! Everyone knows it’s ALWAYS a pain and takes FOREVER. I am going to stay with AT&T because I know if I ever have any issues I can go in to my very local AT&T store and speak to him and it won’t be hours of my time and oodles of frustration. Also I had the follow up interview the next day and everything went great, now I’m just waiting to hear back- regardless of the outcome I’m so grateful to Harvey for making it a possibility!”
“Very convenient Location near other stores I frequent on a regular basis. Was a lucky find. It is too bad that the storefront does not face the large plaza area where all the customers are for other stores, because unless you would have a reason to come around to the back of their building, you would not know the store was even there. I highly recommend if extra signage is allowed, to do something on the plaza-facing side of the building much larger than what is currently there. The staff is very knowledgeable and the “in and out” for dealing with them has been very efficient. Much nicer than the long, long waits at some other Verizon locations in the area. Angela, the store manager, deserves an extra gold star for handling several equipment crises that developed for my husband and I back in October when we were literally at her front door with the engine running trying to leave on vacation and make it to a hotel destination 200 miles away on time. She saved the day and the trip!”
10AM - 7PM
882 W Maple St, Hartville
Mobile Phones
“Cannot say enough good things about Alana and her truly above and beyond service. Every store and employee should be modeled after her level of excellence and dedication to the customer and their real satisfaction. 10/5 stars”
10AM - 7PM
768 Canton Rd, Akron
Mobile Phones
“Came in to upgrade, and I did not want to be sold anything else. The gentleman respected that, and so I listened to him talk about their other services. Thanks to me opening up, I saved $40 bucks a month by switching my internet to Verizon. The representatives saved me even more money by adding Netflix, HBO max, Hulu, and Disney plus to my account so I could get them at a discounted rate! I didn't realize that Verizon is so much more than phones!”
“Excellent service by Eternity at the N. Main St. & Tallmadge Ave. Metro Store. We live in Barberton, but when we need to visit a store we go to this location just to be helped by Eternity. My wife & I both needed new phones as our batteries were wearing out. We met Eternity before at this store and told her the models we desired. Eternity went to work locating the phones, contacted us in a couple of days and then called letting us know she was ready. Excellent customer service from Eternity! Highly recommend this employee and this store!! TY Steve & Jan!”
“Whoever's saying bad thing about this place either never been here or is or was on something when they came here . I was treated with the best customer service and Andy helped me transfer my service from that other purple company. I went to a different Boost store and the service was like night and day . Even when you you go to different types of places you don't get this type of help as long as you have patience. This was awesome.”
10AM - 7:30PM
790 N Main St, Akron
Mobile Phones
“This place should be named everything wireless.
I had a water damage iPhone that apple said couldn't be fixed i need to buy a new phone. One of the workers at the apple store told me about This place aj fixed it for 65 bucks i will never go to the apple store again.”
“Amazing customer service, I have taken our phones there multiple times and always get fast respectful service, straight shooter and reasonable. Why pay triple at the big stores when local service is this excellent!!!!”
“Aaron at the Brimfield location is phenomenal. He has outstanding customer service, technical skills, is a wealth of knowledge and kindness. Despite how busy the store was, he was welcoming to each customer and treated each of us with the greatest respect and attentiveness. It was a fantastic experience. I am so happy to have had Aaron's expertise and assistance.”
“Had a crazy complex issue pop up and I came in and the staff and store manager Bryce were awesome in helping to get it resolved. It was a very crazy issue but the team here was able to brainstorm a solution and work to get it fixed. Fantastic team.”
“Bryce went above and beyond in transferring all my data from my phone that was crushed very badly..he really has the drive to not let a damaged phone best him..would recommend him any time to work with”
“Just got my phone turned on quick as heck , paying a high bill with Att so I came to see Abe and got it switched to prepaid in literally 2 minutes ! Great work !”
“Came to pay bill Q explaining to me switching to T-Mobile im definitely switching next bill pay thanks for all that info you explained in away I really understand just didn't have time today”
“Helped by Bryce mostly. Great info on the products, honest answers, and a friendly smile. Had to wait a bit for my turn, but it's worth it. I'll return to this store”
“This cricket location is the best!! It's a new location it moved from 30th st plaza to east 62 plaza the new address is 2128 Columbus Road NE Canton, OH 44705. I had Melissa she is the new manager and she has manged to make the phone buying experience one to remember. I normally have buyers remorse not after visiting this store and meeting Melissa who is the absolute best. Not to mention as I was leaving a customer was walking in and I learned Melissa also speaks Spanish so she is truly there to help everyone. And not only was my experience at the store was great the service is the best I've ever had compared to boost and metro. Tell your friends if your need a new phone or already have cricket visit the new store at 2128 Columbus Road Canton OH 44705”
“We had to wait for the previous customer to finish up but once that happened we had a wonderful seamless experience and within 30 minutes she had my new phone on in the case and active just pay tax and accessories out the door and a nice bill also great great great customer service loved it nothing like the 3 other places I had tried the few days before this day I would do it over and over again when I get a Apple Watch I will go right back there to add it thank you and so far I love the service Apple has a great 16e”
“I just had the most amazing experience with Lexi and Heather transferring our family plan from another cellular provider. It help that we had done our homework before the visit. Our wait to see them was within 5 minutes of walking in the door. Lexi greeted with a warm smile! As my husband and I are not very tech savvy, the gals spent the time educating us ie, difference between the generations of iPods. If you are reading this review, I would definitely recommend this location for your cellular needs and 5-star customer service!”
10AM - 8PM
707 Canton Rd, Akron
Mobile Phones
“I would like to thank Marshall for being so professional and helpful yesterday. I was with Verizon for years and ended up switching to T Mobile yesterday. He had a lot to do with that decision. I know if I need anything I can count on him. Thanks Marshall!”
“had car audio system installed today. I was so impressed with Garry ( i hope im remembering his name right). e was professional, neat and really did a fantastic job. I would let him work on any electronic project. thank you!”
“Best thing this location has goimg for it is the Agent that works the counter. Gnot crazy about Boost but will give it it's validity. Better than Metro up the street. Custom Service is CUSTOMER SERVICE. You can expect to be respected unlike raggedy Metro employees.”
“I usually dread going into Verizon stores but went here and had Josh help me- he was awesome! Took his time, explained everything, was friendly and kind. He made it a great experience for me and I recommend you ask for him if going there”
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“Samantha was great and felt like I might need a new phone, but was not at all pushy. Very helpful in helping me understand. Gave me questions to ask my son to alleviate my problem. Thanks so much!!”