Sporting Goods near Thorold, ON

“Huge shoutout to Wally and Scott at Front Row Sports. They helped my wife find the perfect bike and set her up with all the accessories she needed at a great price.

Their customer service was outstanding—friendly, knowledgeable, incredibly patient, and never pushy. They took the time to answer all our questions and even helped me assemble everything properly.

It’s rare to find a shop that genuinely cares about its customers, but Wallace and Scott went above and beyond. Highly recommend Front Row Sports to anyone looking for a bike or cycling gear. Thanks again for all your help!”

“I had an awesome experience at this shop and wanted to give a shoutout to Jesse for the incredible help. I was having a really frustrating issue with my snowboard boots and had already spent a few hours trying to fix it myself with no luck. I brought it in hoping someone might have an idea, and Jesse was able to help!

Not only did he quickly figure out what was going on, but he was able to repair the boots good as new!

Great customer service like that makes a big difference. If you’re looking for a shop with knowledgeable staff who genuinely care about getting you back on the hill and with good gear selection, this is the place. Thanks again, Jesse!”

“I had a great experience with this shop. When I received a damaged item, the owner was extremely understanding and genuinely cared about making things right. He gave me the option to return it or get a replacement lens free of charge (an $80 value), which I really appreciated.

The whole process was smooth and stress-free—he was easy to deal with, responsive, and very helpful throughout. It’s rare to find that level of customer service these days. Highly recommend!”

“Runner’s Edge is such a great local shop. The staff are incredibly helpful, the shoe selection is always top-notch, and you never feel rushed or pressured.

Their running clinics are especially impressive — welcoming, inclusive, and supportive for all levels. Whether you’re brand new to running or more experienced, the vibe is always positive and encouraging.

Just a really good place with really good people.”

“Ryan is great to deal with, lots of hockey equipment, new and used. Sharpened my new skates and also have the preheat oven which was fantastic to take care of that too!”

“We just received our first order of embroidered items from DecoMerch and we're blown away by the quality and workmanship provided. The precision of the embroidery is unmatched compared to others we've used in the past. Ron was very helpful and professional. The service was fast and reasonably priced. We look forward to returning for all our future orders.
Thank you again Ron and Team!”

“Have been in twice now. Both times the expertise was very helpful, especially as someone new to darts. I was able to test out several sets before buying and my game has increased significantly! I will be coming here for any darts related purchasing. Don't go big box, support local!”

“I kept having problems with the line on my rod so I went back to have it re-lined, after Brook lined it he could tell something was wrong with my drag, so he suggested I exchange the rod however they didn’t have the rod I had in stock. I was leaving that weekend to go up north so I needed something. Brook made sure I found something I liked and wasn’t just settling for a rod since I needed one. I really appreciated the time he spent to help me because they were very low on stock from a busy weekend. Thanks again Brook!”

“Jen provided excellent service during my visit. She was friendly, professional, and took the time to understand what I was looking for. Thanks to her thoughtful recommendations, I found a great winter jacket and a pair of pants that I’m very happy with. Jen also has excellent sales and marketing skills—she knows her products well and helps customers make the right choice without any pressure. Thank you, Jen, for making my shopping experience so enjoyable. I truly appreciate your help and highly recommend her!❤”

“Had one of the best retail experiences here with Alvin. He was super courteous and worked with me to make an awesome final purchase. I'm picky lol so he was a big help, he went above and beyond! Highly recommend.”

“I went to just check out the store to plan my next purchase of soccer boots. I got excellent service from Howard who knew exactly which boot was a for me. They carry Nike, Adidas, and Puma from what I recall. They also had socks, shin guards and supports. They also had a large collection of team and country shirts, merchandise and a good variety of quality balls. If you're in the market for anything soccer, go give them a visit!”

“I went here, January 28th at 2030 to get a new winter parka for my winter hiking on clearance. After looking around, I approached one of the staff members to ask about where this coat would be located in the store.

This woman clerk, Alexis, was able to help me look through the coats immediately and figured out that the last stock of the coat was actually located in the back. She was able to radio someone to get the coat for me out of storage and they brought it to me relatively quick.

The gentleman who brought me the coat was making small talk about the coat after I had tried it on. He was asking me about what I liked about it. What about this coat drew me to it. I had told him i had been looking at this coat for 2 years and finally decided to buy it because it was on clearance and is probably being discontinued as well as the features that made me decide on it. He was very polite and kind (even if he wasn’t truly interested LOL, he didn’t show that). After our conversations about the coat, he said that because this coat had been in the back for so long, was the last one and because it was already on clearance that he would be able to add a slight increase to the sale price but it would have to be final sale.

I got a high quality down winter parka (400$ regularly) that i had been screenshotting for years for SUCH a reasonable price due to this general managers kindness. I was already going to buy the coat but in this economy, any extra savings is a godsend. I wasn’t able to get his name but i not only appreciated the kindness of an added discount but the fact that he was trying to be kind and engage in small talk about a woman’s coat (not in a creepy way, but in a genuine kind way). 10/10 customer service.
Will speak highly of this location and their proper customer service. I also left a formal review from the receipt email. I hope both he and the female clerk get kudos from upper management for providing excellent customer service (something we unfortunately don’t get to see often anymore).”

“I had an amazing experience at the Puma store at the Niagara outlet mall.

I wear a size 11 in ladies’ shoes, so sneaker shopping is usually frustrating. Most stores do not carry many options in my size, and I often leave disappointed. I was looking for new sneakers and found one pair I really liked, but unfortunately they did not have them available in my size.

One of the sales associates overheard me talking to my friend about not being able to find what I was looking for and came over to help. I wish I remembered her name, because she deserves the recognition. She checked the back for me, and while she was not able to find that specific pair, she went above and beyond. She brought out every size 11 sale shoe they had tucked away in the back — it must have been around 20 pairs.

That kind of effort honestly made my day. Instead of leaving frustrated, I ended up with options, great service, and five pairs of shoes for $220. I will not need new sneakers for a while.

Huge thank you to the staff member who took the time to help instead of just saying, “Sorry, we do not have your size.” That level of customer service makes a big difference, especially for people who struggle to find their size. I will absolutely be back.”

“Kelly is the best!! Definitely one of the kindest and most helpful people we have encountered at a retail store that we have ever encountered.

Thanks Kelly!! 😊”

“We were looking for some everyday shirts for my husband. The store is well organized and has a lot of selection.

Although we didn't end up purchasing anything, we were impressed with the options and neat displays.”

“I wanted to highlight the EXCELLENT service that my family and I received from Quin at this ASICS store. From the start, he had a great attitude and we received wonderful service from him. I've never met another customer service rep like him, who knew what they were talking about. He did a quick assessment of how my son walked and then recommended the shoe for him. He offered suggestions and tips. I was blown away by how he treated us and the attention he paid in getting the right pair of shoes for my son. Quin is definitely an asset to the store and this brand.”

“Had a great experience on a trip 5 years ago at this Eddie Bauer store. They had great people working back in 2018 and they have still have amazing people working in 2023. Thank you Jeremy for making our shopping experience awesome!”

“I had a great experience at Sport Chek thanks to Mark. I was shopping for a baseball glove with my stepson and didn’t know much about the sport or what to look for. Mark took the time to walk us through the different options, clearly explaining the products and helping us find something high-quality at a reasonable price.

What really stood out was how he involved both of us in the process. He spoke directly to my stepson, making him feel confident and included in the decision, while also making sure I understood what we were buying and why. His approach was professional, patient, and genuinely kind.

Mark went above and beyond—not just helping us pick out a glove, but also taking the time to explain more about the game itself. It was clear he cares about the customer experience and takes pride in representing the store in a positive way.

I truly appreciate the level of service we received. It’s the kind of experience that will definitely bring me back again.”

“I had an outstanding experience at Sport Chek thanks to TJ, the manager who helped me with a significant purchase yesterday. In a time when genuine customer service feels rare, TJ was a standout. I was raised in era where customer service was of the upmost importance. So I really appreciate it when it's not only acceptable, but exceptional.

He was incredibly patient, extremely knowledgeable, and took a lot of time to walk me through my options without ever making me feel rushed or pressured. He answered every question thoroughly, offered honest input, and went above and beyond to make sure I was confident in my decision.

You can tell he genuinely cares about his customers and takes pride in what he does, something you don’t see enough of anymore. This was old-school, top-tier customer service, and it made a big difference.

Huge thanks to TJ and the team. Because of him, I’ll absolutely be coming back and recommending this location to others.”

“If I could give more stars, I certainly would. I was looking to get a warranty claim going on a Rocky Mountain Blizzard. The retailer I purchased from left me hanging for almost a year, claiming he was waiting on a response. After contacting Rocky myself, I found there wasn't a claim opened at all.
I contacted Thorntons and they were more than happy to open a claim on my behalf even though I purchased the bike elsewhere. I stopped in on a Saturday, we did some troubleshooting to confirm the issue, the claim was opened the following Monday, and I had a completely new frame by the weekend. Couldn't be happier.”

“We were driving from Toronto to Niagara Falls for the weekend and decided to stop at the outlet. I was going through a difficult moment and was actually crying when we arrived.

I hope I have her name right—Trava (or something similar). She completely changed my mood. She was incredibly kind, calm, positive, and genuinely peaceful. Even my daughter felt comfortable enough to start chatting with her, which says a lot.

She has one of the best attitudes I’ve ever experienced as a customer. Her kindness reminded me that a simple interaction can make a huge difference in someone’s day.

I truly wish people would be kinder to one another, whether they’re employees or customers. We all deserve to be treated with respect and compassion.

Thank you for reminding me that there are still wonderful people in this world with such positive hearts. Your kindness meant more than you know.”

“Nike….
Just Do It.. ✔👟
Literally The Have The Best Collection In Town……
Customer Service Is Pretty Decent…. They Always Take Care Of The Customers Who Are Looking Around…..”

“Great quality and comfort perfect for Canadian winter!

I recently bought these Columbia waterproof winter boots, and they’ve been amazing so far. They’re warm, lightweight, and super comfortable, even after wearing them for long hours. The waterproof feature really works I’ve walked through snow and slush, and my feet stayed completely dry.

The grip on icy sidewalks is excellent, and the inside lining keeps my feet cozy during cold mornings. They also look great and go well with casual winter outfits.

If you live in Canada or plan to visit snowy areas, I totally recommend these Columbia winter boots reliable, durable, and perfect for winter weather. ❄️???”