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“Employee Ryan B was so incredibly helpful fixing 2 people in my family’s phones! Super great attitude and educated us on all things new phones/deals/etc! Would highly recommend coming to see him at the Verizon store!!”
“I had been having some connection issues with my phone and needed to try a few last troubleshooting steps that couldn't be done remotely. Scott and a coworker were very helpful, friendly, efficient, and professional.”
“Incredibly helpful staff! We had a complication with my father-in-law's phone, and Daniel provided us with clear solutions, and multiple paths forward. He was patient and understanding, and answered all of my concerns. They go above and beyond! They all deserve raises!”
“Made the switch over from ATT after 25 years and couldn’t be more happy. Not only is the service 3x better than that of ATT, all of the extras they provide makes it such a value. Apple TV, Hulu and Netflix all come with the family plan. Also, every Tuesday is some sort of goodie like free AAA for 1 year, Popeyes chicken or a pizza; you just never know. Tuesdays are now so much more fun. This store is exceptional at customer service. Ryan, the Experience manager is Tip Top and truly knows the economics of customer service. I am now a TMob lifer! Thanks for the great support and service!”
“My favorite part about Matrix is their ability to listen and their thorough responsiveness to our needs. Their team has great communication and they were easy to work with as our company navigated our VOIP integration. As a bonus, over the years they've introduced us to their partners who've given us insight into how we might be able to improve our business processes.”
“First experience with LS Networks and all I can say is WOW! STELLAR customer service from Gabe! He was quick to get us scheduled and even called to let us know he would be arriving 10 minutes early. We are absolutely grateful to Gabe for his wonderful customer interface & great work! LS Networks you should be proud having Gabe represent your company we will definitely refer our friends, family & co-workers for all their internet needs!”
“The manager Jonathan is above and beyond . He went outside of his working hours just to make sure that we were taken care of. We went to 4 different stores and they couldn’t take care of our problem . Jonathan however told us to relax and to let him handle it. Which he did. This is the store to go too.”
“Keira provided excellent service and tech support after I lost my iPhone 16; took care of everything! Ordered a replacement phone since I had no alternative solutions to do on my own AND went above and beyond with tech support on a very old iPhone while I waited for my new phone to arrive.. I was quite impressed with the level of knowledge expertise and education I received. THANK YOU Keira!! ?.”
“UPDATE: Heard this location is closing, with giant staff layoffs nationally. It's a shame...
Great location with excellent customer service!”
“20+ years of being with Verizon and Bradley was probably the best salesman I've ever had. I was able to get the newest phone and even lower the bill. He also explained some more options for international usage that we had given up on years ago that is shockingly affordable.
He was very chill to talk to and extremely knowledgeable about current deals. My new phone and plan was completely set up in an hour but it definitely felt a lot faster.”
“We had a very good experience at this Verizon with Eric who helped my mom set up an upgrade for her phone. He was very friendly, helpful, and efficient! Thank you for helping make the process seamless.”
“We did a pick up of our new Samsung S28 Ultras and We had THE BEST most pleasurable experience with Mercedes!! She handled everything for us so easily transferring all our data and just a very fun gal to do boring phone stuff. Amazing! Thank you Mercedes!! Top Notch Customer Service!!”
“BRIAN is a rock star and Verizon is lucky to have him. We went into the SW Broadway location with a highly complex transaction. Brian knew exactly what was needed and how to accomplish it. And he did so with good humor. Thank you!”
“100% will do business here again. *Gracie* at T-Mobile store 412 at SE 119th & SE Division in Portland was nothing short of wonderful. She's knowledgeable, patient, supportive, and super helpful. My phone was stolen, and she helped me complete the replacement procedure, going above and beyond what was required of her. She explained the process perfectly. I didn't have a way to complete my insurance claim online, so she walked me through it herself. Not only did she help me complete the procedure to secure a new phone from my claim; she also understood the bugs in the system that I would not have been able to navigate myself (like the changing birthdate, where the system moves it back one day from screen to screen)! <--I might have missed that! I'm now waiting on my new phone. Thanks, Gracie. I hope you get many more positive reviews. The more I interact with T-Mobile, the more I know I made the right choice sticking with them for so many years, after having iffy and negative experiences with AT&T, Sprint, and Verizon. T-Mobile (they) are SO MUCH BETTER. Great store, great staff.”
“I hope this message gets to Dominic’s leadership. I had an issue with a cellphone I got from this location, and the day I went in back which was a Sunday, it was so busy and Dominic, the store manager was multitasking trying help other customers, myself and his sales associates. He was very professional was trying his best to help everyone around him and his work should definitely get recognized. He resolved my problem and was able to get back to me with answers in a timely matter. He deserves a promotion!!! Anywho, thank you tmobile.”
“Also of considerable mention: Our service rarely goes down. Maybe once per year...and when it does they are on it immediately. Up/Down speeds are lightning fast and stable.”
“We came in to get new internet service and received excellent customer service from Athena. She was friendly, knowledgeable, and took the time to clearly explain our options so we could choose what worked best for us. The quality of service was outstanding, and we felt the value for what we’re getting is excellent. The whole process was smooth and stress-free thanks to her help. Highly recommend working with Athena if you’re setting up Xfinity internet!”
“Lalo and Kevin were amazing during my visit at the store! very professional and customer service oriented representatives that provide quality service that will definitely keep me coming back. Kudos you 2!”
“I just had to pick up my self install package and so already expected a pretty quick trip, but it ended up being quicker than I anticipated. For someone like me that was just picking up an item that was already ordered and ready to go, the associate still managed to be more than helpful. He gave me contact information and helpful tips that would allow me to start service is smoothly as possible and instead of pushing a phone line on me, he briefly mentioned the deal and was honest when i told him about the deal that I already had, and let me know that the cost will be about the same as well as the service. I always dread going into those types of places, and had expected a pushy sales person but was pleasantly surprised when I was instead met with a friendly associate who gave me exactly what I needed without any hassle.”
“I came in on a Sunday hoping to get in person support after many unsuccessful calls to their automated customer service. Claire quickly resolved my issue and gave me practical tips on next steps which I appreciated. I was grateful for the brick and mortar + human support on a Sunday. Thanks Claire!”
“All the employees at the Xfinity Store are very nice and friendly and knowledgeable. Especially Grey who we worked with. Keep up the good work and you will be rising up in your company with honors! Thank you Grey!
Debra and Ziggy”
7:00 AM - 7:00 PM
520 SW 6th Ave, Portland
Internet Service Providers
“They actually listened to my complaint in regards to their rival company and helped me find the best service for my needs and I will recommend it to my friends and family”
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“Brayden was an absolute pleasure. He handled everything with getting me a new phone. I will recommend all of my friends and family to come here. Best experience in a phone store.”