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“Jeff O and Chanel were exceptionally helpful. Jeff spent over an hour helping make sure my family got the best plan we could, calling hotlines and taking care of everything we needed. He and the staff were patient, understanding, and kind throughout. Truly great service!”
“Ricky helped me out when I came in yesterday! He was very knowledgeable and personable- and most importantly got me the help I needed right away!
Thanks!!!”
“Many many thanks to Neet. She has so much patience with people who really don’t understand technology. I have to say she was so kind. Understanding and just a wonderful person. Thank you Neet for helping me out with my new phone ??”
“I took my father in law to the cox store to help him with his cable, and to also get him a cell phone. The man who was helping us was so kind and understanding. He was patient and took the time to help us do everything we needed and help us set up the phone. I must say I was nervous we world have a hard time but it was easy and fairly quick.”
“Jay!!! Thank you so much for getting this problem fixed within 20 minutes the corporate 800 service couldn't the young man yesterday couldn't as well only due to lack of experience..which I'm sure he'll learn under you and Ed's tutelage......
-----you Jay - identified - advanced - and conquered the issue!!!
ZERO POINT ZERO HASSLE!!!
THANK YOU SO MUCH!!!!
Ed is awesome too!! 🎊 congrats on the baby!!!
Xo
Lance”
“I have had T Mobile for over a decade. Recently we upgraded our plan and we went to a different store. That store was a retailer not this store but I wish I had. Mistakes were and customer service at tmobile was atrocious. Over the course of 2 weeks and phone calls totaling close to 6 hours and no follow through from T mobile customer service reps I came to this store as a last option. Chris Brown and the manager of store Cris jumped on the phone with tmobile, resolved the situation and made sure everything was handled properly. They finally resolved the situation. I am staying with T Mobile bc of these two and the only location I'll ever do business with is here. Thank you both. From someone who works in sales you both are top notch in resolution and customer service.”
“Huge thanks to Daniel and Top for their amazing service! After three weeks of struggling to get this done, they stepped in, took ownership, and made it happen. They tried multiple options and completed the transfer smoothly. Really appreciate their effort and kindness!”
“Manny was incredibly helpful and patient while assisting me with my phone. He made the whole process easy, answered all my questions, and provided great customer service. Really appreciated his help and expertise!!”
“Third time at this location while switching over services from Verizon to xfinity. Staff is super polite, helpful and Get the job done!! high fives to Dennis and Jacob.”
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“I had accidentally bought the wrong charger and the employee Renato was kind enough to help me out he had a great attitude and was extremely informative and patient. give that man a raise !”