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“I needed a last minute rental for a business trip and lamar Jordan came through when I needed him to, he was very polite, understanding, kept a smile on his face the whole time, if I could give 6 stars I would cause his customer service was amazing, need more people like him.”
“We rented from Avis over the busy 4th of July week, and they truly went above and beyond to make sure we got the car we reserved. Despite the holiday rush, the staff remained friendly, helpful, and professional throughout the entire process. They clearly explained all charges up front, and there were no surprises or unexpected fees. Every question we had was answered with patience and clarity. We really appreciated the excellent customer service and would definitely rent from Avis again!”
“I like Michael's approach with detecting other problems and offering so solve them for a reasonable price. I'm sure that after the service made car systems which were treated won't be a problem for a long period of time. For example when I changed exhaust Michael detected the actual problem with a motor mount which was caused my flex pipe to break. That was a step behind regular service. Nice work!”
“Scheduled a rental vehicle, only to find out upon arrival the vehicle was unavailable. Inconvenient yes, but we had only scheduled the pick up approximately 30 hours prior, short notice for a rental company. We were offered a different vehicle, but decided to try another place. Long story short, we were in a rush due to a family emergency. We went back a few minutes later to get the other vehicle that we initially walked away from. We assumed the other vehicle mentioned was going to be the expectation, instead we actually got what we originally scheduled. Maybe happenstance or just luck, but I believe it was because the staff observed our predicament we were in and made the situation right!!! Thank you so much, and future business will be at this location!”
“I am so impressed by this location. Our insurance carrier had us use them for an accident, but we chose them when we needed a rental. The staff are friendly and professional. The office, like the vehicles, is clean and neat. I recommend them to anyone needing a rental! You won't be disappointed. Did I mention how easy the entire process was?”
“This is my first time to try this company, and it is great, but a small detail. When we called the first time to collect the information, they should have told us that the person who pays, should be the same person hold the insurance. My friend and I had a different arrangement. It worked out at the end. We rented a van for 7 days, and the license plate tags where about to expire after two or three days which we noticed after signing the papers, and after inspection we notified them, so the had change it with another one, which was ok but not that clean. Overall experience is good.”
“The car was great on gas.
But the rear end has bad vibrations proceeding over 65 mph it felt like a tire wanted to blow are the rear-end go out. The car was a new Nissan Sentra
Other than that the staff we're nice. I'm giving 4stars because of the car but staff a 5star.”
6:30AM - 5PM
1221 North Central Expy, Richardson
Car Rental
“Literally in and out. Customer service here is always great! The other Toyota I attend for service sometimes wash my car for free BUT customer service is in the trash. I rather get great customer rather a free car wash. AND now this location does free car washes. They send you a link for a car wash company to go to. So at this point this maybe the only Toyota I get my car serviced at!!! 10/10! Genuine review!”
“I’ve rented here multiple times and the customer service is always great. The cars are ready to go at my appointment time and always clean. Returning the car is always a breeze and so far I’ve had no issues. I’m glad I can leave my car there for a few days and it’s been safe so far. Great location.”
“I have rented several cars from this location over the years and they were great every time. The staff is always very friendly and professional and they get me in and out without any problems. I highly recommend this location.”
“Brittany was very nice she checked me in and she was quick with the process. Brunicia checked me out and she was nice provided great customer service. Thank you both for your service.”
“We made a reservation earlier (week in adv) for a SUV at our local enterprise, they called us the day before to say they had didn't have a vehicle for us. We happen to stop by this location & they had a vehicle. The service was excellent. This location will be our go to.”
“I signed up for the uber rental program with Sally and when I got to the Frisco location I got Excellent service and Ricky took take care of me, he explained everything step by step and within 20 minutes I was set to go. Definitely recommend their services.”
“I’ve been using Go Rentals for around 13 years. The positive, friendly & accommodating culture from the entire team is commendable, particularly when I’ve experienced the growth & development of the company from a customer perspective. I recommend them to any friends & family that require a hire vehicle.”
“Donald Jr gets 20* stars he goes above and beyond the call of customer service. These days you don’t get people like that. I rent all over the place when I travel. When I get to Dallas it will always be Enterprise from now on because of Donald Jr.”
“It was an amazing experience super respectful people super helpful. I rent the van from Dallas Texas drive all the way to Florida two days later on Florida something went wrong with the van key. I stopped by the nearest location on Florida. They swab me to another van, even newer even better. And less than five minutes, they fix everything for me and my family definitely recommended for everyone brand new cars Super Affordable prices, thank you Enterprise. Thank you for all the teams in Dallas, Texas, and Florida Panama City Beach. Thank you.”
“Easy process. Good clean car (Honda Accord) and they were able to pick me up and drop me off to get the car. People in the office were nice and easy to talk with. Only took a couple minutes to check out the car and only couple minutes to return.”
“The staff behavior was friendly and professional. I got the great deal with Costco Travel and glad that bought toll package to drive worry free as Texas has lots of Tolls which some are really good and worth it.
Also they had a RAV4 Hybrid which was gas Saver and solid car 2025, Yes Toyota is not comfy or luxury but Practical and reliable.
Overall recommend and will get it coming to Dallas again.”
“I recently rented a car from Muhammad, and the experience was exceptional. From the moment I contacted him, Muhammad was professional, friendly, and incredibly accommodating. He made the whole process easy and hassle-free, providing clear instructions on pick-up and drop-off. The car itself was in great condition—clean, well-maintained, and comfortable. Mohamed’s customer service went above and beyond, ensuring I had everything I needed for my trip. I highly recommend renting from him if you're looking for a reliable and smooth car rental experience!”
“Easy, fast & convenient. We were initially going for a Durango but when we arrived they needed a CC for that vehicle and we only had a debit so they gave us the option to choose a Chrisler Pacifica which was even better for us. Will be back for any rentals!”
“I made a reservation through priceline and then confirmed w customer service. I showed up at the scheduled pick up time and was in and out in under 15mins. The service was awesome and the car was in good shape. The entire process was about as painless as renting a car can be.”
“I have been to this location 3 times in the last 2 months because I was dealing with issues with my car. Carmen has helped me each time and each time she was so nice, and empathetic to my situation. The last time I came back there was an issue with availability since this location is very popular and she did everything she could to make sure I was able to leave in a vehicle. Not sure if she is the manager for this location but everytime I come she is running things with such ease and urgency without feeling rushed. She made my experience so much better, given what I was going through with my car. Thanks so much Carmen, I really appreciate the way you take pride in making sure your customers are satisfied!”
“Just amazing customer service from Richard (manager of the store) I had several opportunities and interactions and each time the service was amazing. There was a mistake on my bill and he fixed it right away and waited on the phone with me until I received the new receipt.”
“The 16 foot truck we rented sucked but all of the employees that I have encountered made up for bad equipment. I give the staff 5 STARS. Extremely kind, friendly, and overall helpful. The only reason I would rent from Budget again would be because of the staff.”
“contrary to the reviews, i had an AWESOME experience. I needed a specific vehicle type ready for mountain and snow roads. Mohmmad, Rukiah and Melissa were very good with communication about vehicle availability and called me back when they had a matching vehicle come in their inventory. They also helped me with discounts I couldnt apply in the app etc. and were accomodative on pickup and return time. all in all a GREAT experience. will rent with them again!”
9AM - 12PM
3933 N Central Expy, Plano
Car Rental
“Cody, a Customer Service Representative, the male station manager, and the lady general manager (my sincere apologies for not obtaining their names or business cards) at the Hertz Plano Local Edition on US 75/Spring Creek Parkway delivered an outstanding experience during my three-week Ford Explorer rental.
My partner Jeff and I, recently returned to McKinney after a 16-year assignment in Australia, needed a dependable vehicle to transport moving boxes.
This trio of Hertz professionals provided service marked by exceptional efficiency, professionalism, and genuine warmth, far surpassing other rental experiences in the DFW area.
The Explorer required an oil change before the system would approve the rental, resulting in a 60-80 minute wait while the vehicle was serviced.
This provided an opportunity to engage in pleasant conversation with Cody, the station manager, and the general manager while completing the rental paperwork.
Each demonstrated remarkable dedication to their roles: Cody’s enthusiasm as a CSR, the station manager’s steady leadership, and the general manager’s seasoned expertise, honed over nearly two decades of service.
Their cohesive teamwork and evident enjoyment of their work made the time pass effortlessly, reflecting a well-managed operation.
As a retired IBM partner, DEA Special Agent, and USAF Colonel—a rare triple retiree—I have observed operational excellence across diverse industries.
The Plano Local Edition exemplifies this standard, with a team that executes their responsibilities with precision and takes pride in their service.
My heartfelt thanks and commendation go to Cody, the station manager, and the general manager for their exemplary performance.
The Plano Local Edition has earned my loyalty and will be my preferred choice for all future rentals.
Regards,
Lord Philip Zornes”
9AM - 12PM
2930 Preston Rd #920, Frisco
Car Rental
“Brad is getting 5 stars. Phenomenal customer service and I know he makes everyone’s day better. He is the reason we will continue to use Hertz and genuinely made a lasting customer service impression. We need more Brads in the world!”
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“I reached out to this company a few weeks ago for Transport for my older brother who was at PATE in Anna, they wouldn't take him to his appointment, it ended up being cancelled but we just moved him to a new facility in Allen and reached out again for a ride to his Dr's appointment this past Friday, excellent service! My mom and both of my brothers said that Burnet was absolutely wonderful! He even helped my younger brother lift and transport my older brother inside the Dr's office! My mother couldn't have been more pleased with his customer service as well as his I guess bed-side manner he is now our go to person moving forward for any transportation needs for my brother.”