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“This verizon store was very knowledgeable and helpful. George took his time with us and explained everything before completing the transaction. This store had two employees working George and Louis. Both of the employess were working with several customers and still provided excellent service.”
“These guys were amazing. Definitely professional. Replacement screen oem and the installation was flawless. Job well done highly recommend these guys. If I ever have an issue you guys are my go to. Can't say thanks enough.”
“I didn’t know nurses get such great services. Priority on the network and 25 % off. The manager made me aware as soon as I came in she asked how my day was, for nurses, that means a lot. Meant a lot more that I will now save with Firstnet and fiber. Healthcare well deserves these incentives and AT&T did not miss the mark here. See Bri if you want quality over just regular service.”
“Xavier & Johan were amazing on this Saturday evening setting us up with our new home service. As soon as we walked in, they assisted us and welcomed us immediately. Store was nice and neat not busy and they were both amazing. Very conversational is a plus and we were elated to sign up with AT&T.”
“I have an AT&T iPhone 14 Pro Max that I no longer carry insurance on after switching to T-Mobile. I keep this phone on a minimal data plan because I rely on it for critical, time-sensitive work. When I accidentally dropped it and shattered the screen, I was in a bind and needed it fixed fast.
Another repair shop down the street quoted me $400 for a screen replacement, which felt insane given the situation. Fortunately, I was referred to this shop — and that referral saved me over $300 at a moment when it truly mattered.
Not only was the price fair and honest, but the turnaround time was unbelievable. No hour-long wait, no “come back later,” no runaround. The repair was completed in under 20 minutes, and the phone works perfectly — like nothing ever happened.
This wasn’t just a repair, it was a lifesaver. If you’re in a tough spot, trying to save money, and need your phone fixed quickly and done right, this is absolutely the place to go. No fluff, no pressure, no nonsense — just solid work and real results.
If you value speed, quality, and straight-up honesty, this shop should be on your speed dial. I wouldn’t hesitate to come back, and I highly recommend them to anyone who needs a repair handled the right way.”
“John was incredibly helpful with my trade-in and provided some of the best customer service I have experienced in a long time! Thank you for making this process easy and for making me feel like more than just a number!”
“I had a very unusual problem that the manager Mason was very nice and helpful getting fixed for me. He worked for 3 hours to get the issue resolved and went out of his way to make sure I was taken care of!”
“I fixed my iPad screen here. Both representatives I dealt with were very friendly and professional and it was half the price that I was quoted for an Apple affiliate.”
“Tony just totally saved my life. AT&T online could not help me troubleshoot my phone problems. They told me I could potentially be out of service for up to 5 days.... I brought it to this location. To y fixed my problem in literally 4-5 seconds. This place rocks”
“I highly recommend this store, they seem to have good promotions anytime I need a phone. The staff was very knowledgeable and helpful. And I really appreciate that they help you set up your phone and helped out with transferring my info from my old phone to my new phone. The girls helping me out were very patient and helpful.”
“Fantastic service and super knowledgeable! Bader the account rep was amazing, my phone had significant program issues and he was able to solve the internal MyAtt app issue so I could trade in my phone. Fast/professional/personable! Use this store if you want real solutions to your ATT issues and for upgrades and new service!!”
“3/1/26 So today me and my husband had the pleasure of sitting down with Mack Chambers and what I can say about him is that he was very pleasant, professional, and knowledgeable he’s been at this location for several years and knows his stuff every last associate greeted us with a friendly smile and a warm hello and they would be right with us. We are coming over to T mobile from ATT after 13 years of and we couldn’t be happier to make the switch. I also would like to shout out the manager and other associates Waleed B, Michelle, LaMar thank you all.
3/3/26 Okay so tonight around 6:30 me and my husband had the pleasure of getting checked in by Mia and we worked with Jay, after our first visit with Mack Chambers he instructed us that once our phones were unlocked by ATT booo?(if you only knew what we have been through you would agree with the thumbs down) anyway we were told to return to get the account and numbers transferred, that’s where Jay came in with extreme professionalism and a warm welcoming attitude. Everyone of them yet again made us feel seen. So I just want to give more flowers to this location Thank you so much Jay, Mia and Chris you all are amazing. LETS GO… Frisco Texas Team!!!!!!!!!!!!!!!!!!!??”
“Great customer service! I went to trade in my phone and I would say 5 stars to these fantastic employees doing everything they can to help me! Couldn't recommend a store more! ?”
“The T-Mobile representative was very helpful and saved me money by applying T-Mobile discounts for bundling my order. Great experience and the store manager was friendly too ?”
“I had such a wonderful experience at this location 12/10 customer service ! The sales expert Kris was very professional and helpful. It was great to work with someone so knowledgeable and patient.”
“Visited the Frisco Stonebrook branch of T-Mobile when we switched from AT&T and had challenges in activating our phones. It was a tricky situation (the AT&T account number needed to make the switch was different from the one shown in the bill and the app) that took calls to multiple parties - Joziah was very patient and helped us even when the time ran beyond the store hours.
In general, I have been pleasantly surprised with the amazing customer service T-Mobile has provided both on the phone and in store. I find the people I interacted with knowledgeable, competent, genuinely caring and overall very professional. AT&T's customer service is similar to what you find in most other places - impersonal, agents who don't seem to care and much less knowledgeable. I am glad I made the switch to T-Mobile.”
“Great customer service! In and out to exchange a case bought online in less than 4min! Easy transaction with nice helpful employees! I recommend this store to anyone.”
“Our problem with our router after a move is not yet solved, but I have to shout out Chris, Sheree and Adriana at this store. These three worked tirelessly to try and help us on a busy Saturday night, working the system on their end to get our home internet access back-absolutely critical for our work, even on a weekend. They could not have worked harder for us, and we appreciate them! Whether AT&T follows through or not remains to be seen, but either way, these three deserve a huge raise!”
10AM - 7PM
1275 US Hwy 380, Frisco
Mobile Phones
“I would like to give this Verizon store a round of applause.
I walked in nine minutes before closing, which I honestly felt bad about, but I had just come from a very frustrating experience at another location. From the moment I walked in, I was immediately greeted and my concerns were addressed right away. I was quickly paired with someone who was fully able — and willing — to help me.
There was plenty of staff available, which made a huge difference. No one seemed frustrated or annoyed that I came in so close to closing time. Instead, the associate took his time and made sure everything I asked for was handled properly.
He honored my request to pay for the phone upfront, honored my promotion, had the phone shipped directly to me, and gave me a very clear and detailed breakdown of the pricing differences between the storage options. He even helped me decide which option was best based on how I personally use my phone.
Although he ended up staying about 20 minutes past closing, he never once showed irritation or rushed me — even while I was trying to hurry out so he could get home to his family or wherever he needed to be. His professionalism and attitude truly stood out.
I am very disappointed that I do not recall his name, and I do not see his name listed on my receipt, because he absolutely deserves recognition. I would give him a 10 out of 10 without hesitation. After being a Verizon customer for 22 years, I am extremely grateful for the outstanding customer service I received at this location.”
“Make sure you go and see Carl. I received World class service from him from the beginning to the end! I was not asked to write a review which definitely made me want to write one.”
10AM - 8PM
8845 Gary Burns Dr Ste 110, Frisco
Mobile Phones
“Especially switching from Mint Mobile (which isn’t bad for the price if you don’t use much data). Cricket is on AT&Ts network which works extremely well even the hotspot works really well so well I can watch movies and live video chats with no issues. And you get 150 Gigs of cloud storage with the $60 plan. It’s sad that I’m this excited about it but it’s really that good”
“Christopher is super helpful. I had a back and forth issue with my iPad. When I met him within 15 mins, issue resolved!
There’s also Scott, who is very very kind and helpful. So is Grace!
Thank you guys”
“I had an excellent experience at Verizon thanks to Pedro Balbuena who helped me. He was knowledgeable, professional, incredibly helpful, patient, and took the time to explain everything clearly. His customer service skills are outstanding, and he made the whole process smooth. A big thank you to him for doing such a great job!”
“I went in to compare features and size for a Samsung watch. The rep who helped me, Nila, was very knowledgeable and friendly and made selecting the right model of watch and buds a breeze. She even found me a discount I may have otherwise missed. Any other Samsung devices or services I need, I'll be certain to come here. Kudos to Samsung for setting up a clean, friendly retail space for products that can frankly be a little confusing to compare online.”
“My first interaction with the staff was unsatisfactory, and as I was leaving I felt discouraged and disappointed. However, Brooke reassured me and assisted me with my concerns. She was patient and very resourceful. She asked what I needed and immediately used her handheld device to locate the products.
We were fortunate to find two of the items in the store, and the remaining items will be shipped at no additional charge. Brooke’s customer service was exceptional and very welcoming. She turned my experience around and made me feel valued as a customer.”
10:00 AM - 8:00 PM
12244 FM 423 #400, Frisco
Mobile Phones
“We upgraded my husbands iPhone and had A plus service from Jesse and Mason & shout out to Cliff as well! Best experience ever at Att store in all of the many years experiences we have had!!! Typically long and tedious with lots if waiting but not so today... highly recommend this store all techs knowledgeable and fast!”
“WELL ALL I CAN SAY IS CHRISTIAN, DONNA DONNYA AND OTHERS THAT I DONT KNOW THEIR NAMES R PEOPLE OF INTEGRITY AND DO WHAT THEY SAY THEY R GOING TO DO. HOPE THE COMPANY HAS THE MERRIEST OF CHRISTMASSES AND THE HAPPIEST OF NEW YEARS! THANK YOU FOR YOUR INTEGRITY A SATISFIED CUSTOMER?”
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“The Zagg team at Stonebriar are incredibly helpful. I purchased the Zagg screen protector with the warranty and had to replace the screen protector twice. Dustin replaced it both times and he was amazing.”