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“Montana was the nicest sales associate I’ve ever met, she helped me find the pants I needed showed me multiple styles and was nice enough to help me find the prefect size, the staff here is so amazing!”
“Love hot topic!!! Buuuuut this one is like many others in the way they just cram stuff together in the store. That has been the downfall with me and these stores. The staff was great! Very attentive and fun as well.”
“TJ at Bass Pro Shop was extremely knowledgeable and very helpful. He took the time to answer all my questions and made sure I got exactly what I needed. That kind of customer service is rare these days. Bass Pro needs to give this man a raise — employees like TJ are the reason customers keep coming back.”
“Purchased a 30x felt Stetson for half the price it is on the website. Big selection but seems disorganized. Not too many sales person to ask questions then again it is an outlet. I had higher expectations since my husband spoke highly of this place and came out semi disappointed. Do like the on-site hat cleaning and shaping. Overall, we would come back if it’s convenient but wouldn’t go out of our way.”
“Helen has the most positive personality and attitude She not only helped me find everything I needed and talk to me about the different fits of the jeans. She also helped me find matching outfits for my entire family of five to make Mother's Day extra special. I am so thankful for her. It's rare that you find people so willing to stop what they're doing to really help you. She walked me all around the store. We found some really nice outfits for my family. Helen is that girl!! Another thing, her coworkers speak so highly of her And that's amazing!”
“Outlet store did not take my return. They told me to over to the corporate office and speak with the returns team. The corporate team was very helpful, even going and finding me the correct hat and helping me size it. Thank you for all the help!”
“Wow. This was truly the best customer service experience I’ve ever had. Nathan at the Kohl’s Amazon return desk was absolutely amazing. Even though there was a long line and a lot of pressure, he stayed calm, professional, welcoming, and an amazing problem-solver. Even after I messed up my return, he fixed everything in minutes. He made me feel comfortable and respected. Kohl’s should recognize him .
What really stood out was how he treated every customer with kindness—making eye contact, greeting people with “Good evening,” and ending with “Have a good night” and a smile. Even when he had to step away to put boxes aside, he communicated clearly and kindly.
This kind of customer service is rare. Nathan has excellent problem-solving skills, great memory, and a wonderful attitude.
This kind of customer service creates a welcoming environment and makes you want to come back to the store again and shop.Nathan deserves recognition—and honestly, a raise or a leadership role.Thank you so much, Nathan—you truly made my day.”
“I went in today with my girlfriend, just to shop around and I ended up conversing with Christine (the manager). Not only was she very friendly, BUT SHE PLAYED MY MUSIC. [Like music that “I” make] Very cool person. Now anytime I go in there, gotta say what’s up to her.”
“You have a gem in Joyce! Soft spoken, knowledgeable, efficient and helpful - don’t think I could have asked for more! Don’t sleep on Joyce! Manager Joyce has a nice ring to it. 😀Thanks again for all your help. I’ll definitely come see Joyce again! 🤗”
10AM - 9PM
701 Horseshoe Dr, Garland
Mens Clothing
“I stopped by today because my last purchase had been charged to the wrong card, which meant I could not receive the 30% discount linked to the other card. It was most likely caused by a computer issue at the time.
Since the purchase had been made five days earlier, I went in with very low expectations and had almost accepted that I might lose the discount.
I was wrong. Ketna from the AYS department understood the situation immediately and resolved it within minutes, without making the process complicated. She recognized that the way she handled the issue could turn a frustrating situation into a positive customer experience—and that is exactly what she did.
Thank you, Ketna, for your understanding and excellent service.”
“Came to pick up my online order and walking in with my 6 year old.. Aiyonna was very nice.. even with a few customers by herself, she was still able to make my son and I didn’t feel rush.. She helped find out that my son had been wearing the wrong shoes for a few months.. As a first time mom, I’m still learning. As I was about to beat myself up over it and she comfort me in understanding shoe knowledge.. She definitely made a a few minute encounter into a lifetime customer..”
Mens Clothing
Mens Clothing
Mens Clothing
Mens Clothing
Mens Clothing
Mens Clothing
Mens Clothing
Mens Clothing
Mens Clothing
Mens Clothing
Mens Clothing
“Vince in Fishing was excellent in providing me advice as a new fisher. I bought and learned everything about fishing after talking to him. Went straight to the lake and caught my first fish.”