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“Montana was the nicest sales associate I’ve ever met, she helped me find the pants I needed showed me multiple styles and was nice enough to help me find the prefect size, the staff here is so amazing!”
“Love hot topic!!! Buuuuut this one is like many others in the way they just cram stuff together in the store. That has been the downfall with me and these stores. The staff was great! Very attentive and fun as well.”
“TJ at Bass Pro Shop was extremely knowledgeable and very helpful. He took the time to answer all my questions and made sure I got exactly what I needed. That kind of customer service is rare these days. Bass Pro needs to give this man a raise — employees like TJ are the reason customers keep coming back.”
“Purchased a 30x felt Stetson for half the price it is on the website. Big selection but seems disorganized. Not too many sales person to ask questions then again it is an outlet. I had higher expectations since my husband spoke highly of this place and came out semi disappointed. Do like the on-site hat cleaning and shaping. Overall, we would come back if it’s convenient but wouldn’t go out of our way.”
“Outlet store did not take my return. They told me to over to the corporate office and speak with the returns team. The corporate team was very helpful, even going and finding me the correct hat and helping me size it. Thank you for all the help!”
“As someone who doesn’t shop often, walking into Old Navy at Firewheel Mall brought back fond memories—it reminded me of the stores I visited when I first came to America. The familiar, welcoming atmosphere made the trip even more enjoyable!
The store was clean, well-organized, and brightly lit, making it easy to browse. The staff provided friendly and helpful service, which made my visit smooth and stress-free. While I can’t compare prices to other apparel stores (since I don’t shop much), the overall experience was great.
Whether you’re a frequent shopper or just stopping by, Old Navy at the Firewheel Mall offers a reliable, pleasant, and nostalgic retail experience. I left happy—and that’s what matters most! ??️?
Follow me on:
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Facebook - @joeypauga”
“Wow. This was truly the best customer service experience I’ve ever had. Nathan at the Kohl’s Amazon return desk was absolutely amazing. Even though there was a long line and a lot of pressure, he stayed calm, professional, welcoming, and an amazing problem-solver. Even after I messed up my return, he fixed everything in minutes. He made me feel comfortable and respected. Kohl’s should recognize him .
What really stood out was how he treated every customer with kindness—making eye contact, greeting people with “Good evening,” and ending with “Have a good night” and a smile. Even when he had to step away to put boxes aside, he communicated clearly and kindly.
This kind of customer service is rare. Nathan has excellent problem-solving skills, great memory, and a wonderful attitude.
This kind of customer service creates a welcoming environment and makes you want to come back to the store again and shop.Nathan deserves recognition—and honestly, a raise or a leadership role.Thank you so much, Nathan—you truly made my day.”
“I went in today with my girlfriend, just to shop around and I ended up conversing with Christine (the manager). Not only was she very friendly, BUT SHE PLAYED MY MUSIC. [Like music that “I” make] Very cool person. Now anytime I go in there, gotta say what’s up to her.”
10AM - 9PM
701 Horseshoe Dr, Garland
Mens Clothing
“Had a great shopping experience thanks to the women working in the men's section. She helped me pick out a jacket, some dress pants, shirts and a couple ties for my new job and was so kind and helpful. My fiance amd I are from NY and are new to Dallas. She made us feel welcome to Texas and told us about tons of things to do and some restaurants to check out. I would have given 10 stars.”
“You have a gem in Joyce! Soft spoken, knowledgeable, efficient and helpful - don’t think I could have asked for more! Don’t sleep on Joyce! Manager Joyce has a nice ring to it. 😀Thanks again for all your help. I’ll definitely come see Joyce again! 🤗”
“Came to pick up my online order and walking in with my 6 year old.. Aiyonna was very nice.. even with a few customers by herself, she was still able to make my son and I didn’t feel rush.. She helped find out that my son had been wearing the wrong shoes for a few months.. As a first time mom, I’m still learning. As I was about to beat myself up over it and she comfort me in understanding shoe knowledge.. She definitely made a a few minute encounter into a lifetime customer..”
Mens Clothing
Mens Clothing
Mens Clothing
Mens Clothing
Mens Clothing
Mens Clothing
Mens Clothing
Mens Clothing
Mens Clothing
Mens Clothing
Mens Clothing
“Big thanks to Jason for helping me with my first firearm purchase. He really knows his stuff and broke down the differences between different Glock models in a way that was easy to understand. He helped me choose the best option for concealed carry without any pressure. I walked out feeling confident in my decision. G43x”