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“The gentleman that assisted me today was very helpful. He did not have the phone I was looking for but one of his other stories did. Due to the inconvenience of me driving out further to pick up that specific phone he threw in a free cell phone case which I thought was very nice of him.”
“I’ve been with T-Mobile for more than 10 years and this location gave me the best customer service experience. I went in to upgrade my iPhone and was helped by Celeste. She made it a very easy and smooth transaction. I got my new phone that day! And couple days later I had to return my old device and was helped by Alejandra. They were both very knowledgeable and personable. Will definitely come back for any other service I might need.”
“This store is so helpful. The man who helped me last night till after hrs, I think his name's Michael, and his colleague helped me get the best deal after my phone broke during hail and storming. He didn't even check to see if his sunroof was open while he was helping me and I felt so ?? bad”
“I went in yesterday, after having no luck at my nearest T-mobile, trying to see what my options were for getting a replacement/new phone. I had recently damaged my phone and my nearest t-mobile was no help at all. We have insurance on all our devices and the nearest t-mobile didn't help or offer any assistance.
So we drove out to Euless, approximately 30 minutes away, because at this point my phone was basically useless.
We worked directly with Kim R. (Mobile Expert) and that she was! Not only did she help in filing an insurance claim but broke down the costs of the deductible vs. paying the taxes/fees for a new device.
She honestly couldn't have been more helpful. I ended up upgrading to a brand new phone and she even stayed late (after closing hours) to make sure that the new device has all of my information from my old phone and was working 100%.
The drive out to Euless was definitely worth the AMAZING QUALITY OF CUSTOMER SERVICE. If i could give Kim more than 5 stars I would!”
“Always ask for Miguel Del Valle. He is very informative and always looking to provide you with exceptional service and deals. He has service a few family members and friends and treats them with care and the professionalism they deserved.”
“This warmly welcoming store has left the BEST impression on me, my family and my friends. My family and I have been clients for over 15 years. Every time we need a new phone, phone case, chargers etc., we always find the best deals and prices, not to mention their network has the best 5G LTE network, when you switch you get a FREE PHONE, and you get 4 lines for $100 with UNLIMITED DATA!! Perfect for the whole family. In addition, they have the best prices and amazing deals that don’t compare to other competitors. Moreover, having the most amazing friendly faces such as, heraldo and Osiel who are no longer there, but always helped me to get the best deals. Noemi however has been the most wonderful and helpful person I’ve ever met, she helped me log back into my iCloud without a hesitation, and always informs me of deals they were having that I couldn’t help but bought a phone for my dad. I really appreciate boost hiring people who know about phones and have patience with their clients. Not to mention they also have the most understanding, hospitable managers/ owners such as David and Jessica. I would definitely come back here for the years to come. Thank You Boost for being part of my family.”
“The Best T Mobile experience that we have ever had! They found a solution to a problem we had when we tried to fix something with the customer service line. This was THE BEST CUSTOMER SERVICE EVER. I will always come to this store and I will not try to call the customer service line but instead I will come to this location because of the amazing service here! I wish every business that we came in had customer service like this!! Andrew and Quay are amazing. We will definitely be back!”
“When my daughter's phone broke, Tamika helped us through the process, which had some complications. She was incredibly patient and upbeat, and delivered one of the best customer service experiences I've ever had. Thanks, Tamika! You made our day. ?”
“Everyone is nice and helpful, but make time for going. Since so many people are moving to the area still, it can get congested.
Check on here if it's busy.”
“Out of all of T-Mobile's I've encountered in Texas, I will have to say this is one among the best. Their selflessness is unkind that consistency, professionalism, and very courteous. As everyone knows customer service is everything to me. 2 years ago I had a very ugly encounter at the T-Mobile in Southlake and did not give a desirable review. However, since then they vamp things up. Hopefully they take some tips from the smaller store or for Davis all their staff members. Awesome! So there's no need to point one out from the other. So for your T-Mobile needs, don't hesitate to stop through here.”
“Went into store on Denton Hwy for help with my phone and 2 guys working were quick to introduce themselves and offer help. Both explained issues and helped fix quickly, customer service is still great here and why I remain with Verizon. Appreciate it guys!”
“Jose was amazing at assisting us with advice on what we should do with our phone and account. Incredibly knowledgeable, patient, and down right honest. This will forever be our Spectrum Mobile home store!!”
“Went in on 1/15 for a MacBook. I probably called like 7 times prior to even going in with questions, etc. Christian never once sounded annoyed and his customer service remained superb while in store!”
“I went to upgrade my iphone 12. Ericka helped me thru the process and answered all of my questions. She even installed the screen protector and phone case! Great service!”
“Second Verizon store I went to, just went to help my girlfriend when she got a new phone. The workers there took every opportunity to make sure we had the beat deals, the beat devices and saw to us in a timely manner while also making sure their attention was giving appropriately to us.”
“Great service from Thelma! Answered all my questions and helped me resolve my issues. Service has been great and beats the 25MBPS I was receiving from AT&T”
“I've been with T-Mobile for 16 years. Went in today for some help with my service and was taken care of quickly. I didn't catch the name of the lady who helped me, but thank you very much”
“Nuvia was an amazing help with setting up our new line on our existing plan, explaining the differences between the different phones we were looking at, and helping us move an existing jumber from Google Fi to T-Mobile.
Mark was also very helpful and great to talk to. The store was clean, we were helped immediately, and there was lots of parking avaliable. Will definitely come back to this location for future needs.”
“I had a great experience with this T- Mobile location.
Victor was extremely helpful, he helped me every step of the way and really took the time to explain the process. I ended up purchasing a tablet and a new phone. The service was quick. I have no doubt that I will come back.”
“Upgraded phone and had intended to sign up for Apple Watch promotion. Due to the particular watch color being out of stock, an error occurred and was never processed. Went in and the staff patiently addressed the issue by getting it honored, while being very nice and detailed and spending a good amount of time detailing trade offs in purchasing through Verizon vs other vendors. Thank you much to the team members working this AM!”
“I went in to switch carriers from at&t and the process was super easy, even without the account holder present. Chris helped me with the process and it took less than an hour. I also upgraded my phone and it was a seamless transition. Thanks!”
“I went to the Spectrum, Hurst location and was assisted by Eric. He provided outstanding customer service!! He is kind, patient and is completely knowledgeable. It's been years since I have experienced this level of service. I highly recommend this location for your internet, phone and cable needs!”
“Zyrus and Jenna were extremely helpful when I visited. Despite several internet issues involving the stores system, I was in and out with a great deal on a new phone in the amount of time I expected the visit to take. They took care of us!”
“Extremely helpful and knowledgeable staff. Jak helped me navigate a few advanced issues with my new iPhone. Jak was very helpful throughout the whole upgrade and data transfer process. A big headache avoided.”
“I needed a new phone ASAP, and the people there was able to help me get settled. There was a bit of a wait time..I was originally a cricket owner, my phone would be frequently on and off on SOS only and no service. I was tired of it so I switched to Verizon. I got an upgrade from iPhone 12 to the iPhone 14 pro max (deep purple) the guy I had was super helpful and quick with the setup and process. He printed out a paper and explained detail by detail of the breakdown of the price and deals.”
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“Came in for a Tuesday promo and was serviced immediately with no wait. Employees made every effort to get more promo items and gave me the first one when it came in. Very efficient, professional, and friendly.”