{{ group }}
-
{{ item.name }}
{{ item.address }} {{ item.name }}
- {{ item.properties.formatted }}
“UPDATE: My Christmas card was delivered to my grandson Feb. 22nd, about two months after it was mailed. My faith in the USPS was restored. Make sure to fill out Missing Mail, so they can try to locate mail when it is delayed or lost.
I took a Christmas card on Dec. 24th with two gift cards for my grandson in Arizona. I asked if it would be more secure to mail the gift cards by using a Certified Mail Receipt. I was led to believe it would be tracked, and I paid an extra $6.37. At first it tracked the letter and said it was in transit, and should arrive Dec. 29th. Later it said it was in transit, and would arrive late. After16 days of being in transit, I reported it as missing mail. It has still not arrived, and that makes me feel that a post office employee took it, since it had to be signed for and was NEVER delivered. I will NEVER trust the post office again. Next time I will use FEDEX. The people in this Post Office are extremely nice, and helpful. The letter probably left the Round Rock facility, but who drove the mail to the next facility might be the problem, or if it made it to another facility, someone must have taken it there. This complaint is about my letter that was never received, not about this particular Post Office in Round Rock.”
7:30AM - 5:30PM
8225 Cross Park Dr #142002, Austin
Post Offices
“I recently had an issue with a delivery from my job because the package wasn’t packed correctly. I was ready to go back and fix it myself, but Bryan Allen stepped in right away and helped me with a great attitude and a genuine smile.
He handled everything professionally and made a stressful situation much easier. I truly appreciate his willingness to help and his excellent customer service.
I apologize for the late review, as I was searching for the receipt along with other documents. Thank you again for the outstanding support!”
“This place deserves more positive reviews! My mail people are so friendly and hard working. Always respectful, helpful, and kind. Recently had a package issue, so I submitted a request online. Was contacted the next day.. provided a bit more info and quickly got a wonderful call back saying my package was located! Very fast response, so grateful! Extra thanks to Jahid!!
BTW, it was the shippers error.. and I almost never have issues with the post, very thankful for the USPS!”
“The only thing I can complain is that you have to push the entrance door instead of pulling.
The black lady today is impressive. I have seen many usps officers but no one likes her. She’s so professional, patient, polite and efficient. She helps everyone in a timely manner but with full respect. I wish everyone in the world could work like her. I don’t know her name, but she wears a glass and dreadlocks”
“The mail inquiry team was super helpful when an important document was accidentally returned from our apartment. Everyone was very friendly, kind, and went out of their way to help us. Really appreciate their support.”
8AM - 5:30PM
500 E Whitestone Blvd, Cedar Park
Post Offices
“Our mail carrier, Ryan, is fantastic! He’s always friendly, professional, and delivers our mail with great care and consistency. It’s clear he takes pride in his work, and it's always a pleasure seeing him on his route. We really appreciate his reliability and positive attitude. Thank you, Ryan!”
9AM - 4:30PM
10109 Lake Creek Parkway, Austin
Post Offices
“I found the employees to be friendly and professional. The line I was in moved fairly quickly.
There are two entrances and a good number of mail boxes. The location was also pretty clean.
These seems to be a solid neighborhood location.”
“Shoutout to SEAN!
He was so nice and patient.
Thank you for being you!
Let’s be honest: walking into the post office can sometimes feel intimidating. Employees often act like you should automatically know the ins and outs of mailing everything, but the truth is, most of us have no idea what we're doing. Far too often, staff can get visibly frustrated with customers.
Sean was the absolute opposite. He was welcoming, kind, and completely stress-free. Exceptional customer service!”
“Best customer service, patience is outstanding, kind, friendly, not burnt out, music playing to create a more welcoming atmosphere. I have a PO Box with them as well and they have never let me down.”
9:00 AM - 7:00 PM
13809 Research Boulevard, Austin
Post Offices
“I was able to drop off my amazon return package with no issues. The parking lot is smaller and can be crowded during peak times. You may want to pick and choose when you come here.”
10AM - 12:30PM 1 - 4PM
8557 Research Boulevard Ste 124, Austin
Post Offices
“You wanna talk about calm and bright this season? Here's where it's at! Barely a line. The woman working today (with lovely patterned earrings in the shape of Africa) was so personable and chill. Great USPS experience!”
8:30AM - 5:30PM
11900 Jollyville Road, Austin
Post Offices
“Just wanted to give a shoutout to the older gentlemen (I believe his name was Diego) who helped me with an urgent and pressing issue. He took the time to listen to me and helped me find a solution!”
“Incredibly understaffed and underfunded, but the people working here are doing what they can. Misty has always been the one to help me out. I think she’s incredibly patient as a lot of customers get riled up while waiting in line and they speak condescendingly to her as if it’s her fault she’s the only one working the counter. If you’re in a rush and take out your anger on employees who are not at fault for how understaffed they are, this place isn’t for you.”
“Had a passport appt. Was seen on time, customer service lady at the desk was very nice and polite, explaining the process and how I would receive my passport. I appreciated the good service. Many thanks.”
Post Offices
Post Offices
Post Offices
Post Offices
Post Offices
Post Offices
Post Offices
Post Offices
Post Offices
Post Offices
“This might be Austin's most extraordinary post office, and feels like a remnant of the old West. The post office is in an antique stone building that features a vault, safe, and empty shelves where a general store could have been.
The store is at a railroad crossing next to a large industrial site.
There is a mailbox in front and a window inside with post office boxes. The interior is know accessible during scaled back hours Compared to other post offices.”