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9AM - 5:30PM
2022 SE Loop 410 Acc Rd, San Antonio
Credit Unions
“Joshua did an outstanding job! He is courteous, and knowledgeable. He was able to answer all of my questions, putting my mind at ease, and helping me be confident in my financial decisions I made today.”
9AM - 5:30PM
4910 Windsor Hill, San Antonio
Credit Unions
“Ashanty, she was a big help very polite, very educated and took her time explained everything and how things work. She was a delight to be with today…..keep her she is a great asset… thank you again for taking the time with me.”
“Jo Mendez-Tsosie was so kind and helpful. I had recently fell victim to a scam and she heard me out and helped me quickly. I she took care of everything for me and made it so easy. I left the bank today in good spirits with a brand new card same day! 10/10 recommend this location they’ve always been so nice and helpful.”
9AM - 5:30PM
6907 N Loop 1604 E, San Antonio
Credit Unions
“I had a wonderful experience, got everything accomplished did not expect to Marcella was a pleasure to work with. I want to thank her for Getting everything accomplished today”
“What a wonderful experience! Being “born in the 40s,” I was hesitant to apply for a home equity loan because so much had to be done online. My credit union only considered equity loans online so I went to Firstmark and they immediately made me feel at ease and were supportive every step of the way. My Quality of life is so much better now and I have Firstmark Credit Union to thank!”
“Don’t go late in the day if you need to do a cash deposit in the ATM it will be full.
Otherwise, the ATMs work well. The one time I had to go inside to deposit cash, the teller was very professional and polite.”
“When I walked into the bank, I was immediately greeted with a warm and friendly smile by Patty. From the very beginning, she made me feel welcomed, valued, and truly appreciated as a customer. Her kindness and professionalism stood out in such a special way that she made me feel more like family than just another person walking through the door.
Patty took her time assisting me and never made me feel rushed. She was patient, respectful, and genuinely caring throughout the entire experience. It’s rare to come across someone who treats people with such sincerity and compassion, and I truly enjoyed every moment of our interaction.
I would like to sincerely thank Patty for her outstanding customer service and also thank your institution for having someone so wonderful representing your location. I will highly recommend her to anyone looking for excellent service and a welcoming experience.
Thank you again for such a memorable visit.”
“I love the employees at this location! The team, and especially Stephanie, are always so friendly and make me feel welcome at this branch. Thank you so much for being the best RBFCU Branch!!”
“I had the opportunity to sit down with the kindest and most patient accountant, Ricardo, and I’m so grateful for his help! He went above and beyond when it came to helping me with my account problems and learning how to understand it. Ricardo even explained more helpful details on how to protect my information which was extremely helpful for a newcomer like myself. I really appreciate Ricardo’s help, Thank you so much!”
“I was really upset and distressed over an issue on my account. After the csr failed to resolve my issue, I went into the bank and spoke with one of tellers. She went out of her way along with a manager, to ensure their was no suspicious issues on my account and they created a new acct for me. I value the service I received and will never forget it.”
“I usually go to this location the staff is always so helpful and even a few minutes before close on a Saturday afternoon they had beautiful smiles for me as I walked in the door”
“This is my bank and I have been coming to it for about 5 years and have never had any issues with their services. Always friendly and fast so I am happy to bank with them at RBFCU.”
“Excellent customer service! Andrew and Kat were extremely helpful, professional and welcoming. Manager, Sylvia, was also very responsive, knowledgeable, and proactive in resolving issues. We recommend RBFCU, and most specifically, this location. Staff is absolutely wonderful!”
“Oh God, well. I just opened up an account here and so far I like it. The people was very helpful and knowledgeable , But I’m also JUST now looking at the reviews. And it’s not looking too good🤦🏽♂ I’ll just go with my own experience here. And hope for the best!”
“Amazing and quick customer service. I had a new account set up within minutes and was treated extremely well. Destiny Ybarra was fantastic and I would highly recommend her and this branch.”
“Help please. Debt card was cancelled due to potential fraud. This was good. RBFCU mailed me 3 new cards. Credit, personal checking, and business checking debt card. Recieved the new cards. Tried to activated but the employee who ordered the cards also cancelled them. Unable to activate. Okay. They made a mistake. Member services mailed me again new cards. The checking and business cards and again the cards failed to activate. Went to Branch. Asked why? Is it expensive to be mailing cards? Answer. They said No. We will mail you again another new set of cards. Who is the supervisor of member service? Irene. Please make sure it is done correctly. Guess what? They mail me new cards and they did not work. Back to the Branch. Mail cards for the 4th time. Answer. No. I said after 30 mintues speaking with member services. Here is my debt card and please escalate to senior management because a member should not have to experience going to a branch so many times and yet with no solution to the problem involving a debt card. Who is responsible? The Board Chair and CEO. Time for changes? Maybe. Let see what senior management and the CEO respond to my message? My message is a direct challenge to the CEO. Please don't answer me with call member services. Done that. Does not work. Please refer to RBFCU chair of the supervisory committee. Help me please.”
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“Fantastic place services Great even with new personnel well trained Make sure that they provide the service they add additional or suggest seditional things that need to be taken care of fantastic superb service and a place”