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“If you’ve tried buying a gas-powered mower lately, you know the struggle is real. The options have quietly shrunk to either electric models nobody asked for or gas machines built like they stopped caring. So when I found the one I wanted at Ace Hardware in The Woodlands, I was already grateful.
Then it showed up with a manufacturing defect.
I did what you’re supposed to do. Called the manufacturer’s 800 number. You can guess how productive that was. So I brought it back to Ace, not really expecting much since it wasn’t their fault.
A few employees took a look and couldn’t figure it out. Then Leon stepped in. This guy grabbed tools right off the store shelf and fixed it on the spot. No runaround, no “call this other number,” no waiting two weeks for a replacement. Just a man who saw a problem and handled it.
I already had a solid opinion of this Ace location, but Leon earned them a lifetime customer. It’s a franchise, sure, but this store operates with that local, take-care-of-your-neighbor energy that’s harder and harder to find. The kind of place where someone will actually roll up their sleeves for you instead of pointing you to a website.
If you need hardware, lawn equipment, or just want to do business with people who give a damn, this is your spot. And if Leon’s working, you’re in good hands.”
“Everytime I go there, there is someone to greet me and ask what it is I am looking for. They walk me to the isle I need and proceed to show me the products that best fit my needs. Absolutely top notch customer service. Recommend them 100%
Product selection great!”
9AM - 6PM
21352 Kuykendahl Rd, Spring
Hardware Stores
“This store is great. They specialize in project hardware and high end lumber. The staff is helpful and willing to go out of their way to make sure you’ll leave with everything you need to complete a job right. Stop by to see Norm, Alan and Mike. You’ll love this store.”
“The staff there is always so friendly and helpful. Everyone seems to know everything and they always know where everything is. Special shout out to Steven, he helped me with some wiring in my house that was wonky. Really helpful!!!”
“Great staff who are always there to help. I have always been pleasantly surprised and appreciative of what they have done for me every time I go there.
They also have an excellent supply of BBQ gear too.”
“OUTSTANDING customer service. I called Graves Winelectric early on a Monday morning looking for a difficult to find fuse for the lighting system at one of my manufacturing plants. The parts advisor that answered the phone was very helpful and explained that he didn't have the fuse, but then offered to call around and find it for me. A few minutes later he called me back to tell me where I could get the fuse locally.
Unbelievable in this day and age. I was floored.
Top notch service and great people!”
“I'm currently under construction on my dream home. After dealing with the competition's poor customer service and quality, Shane at PIP was recommended to me. Talk about great to work with. Returns phone calls promptly, answers texts, and checks up on things often. He goes out of his way to make sure you are happy. Offers lots of suggestions and doesn't try to hurry you through a decision, even makes recommendations to help keep you on budget. All about the customer being happy. Most importantly, pricing is very competitive. My carpenter has even commented on the good quality of the various wood products I've had delivered. Will definitely be doing business again.”
“The most amazing variety of hardware for everyone ! Everyone was helpful and process was very easy and professional! Recommended for anyone looking for a good collection of various hardware!”
“I've been back to this location since my I posted my review of Lowe's and I was excited to see all the positive changes. Great job Lowe's! Thank you and Happy New Year's to all.”
“Stan in Home and Garden was amazing. Helped with my large load without even asking. This is the kind of assistance that make a customer wanting to return even if I have to drive pass another store kudos to Stan.”
“We come to this Lowe's probably once a week. We are always greeted and treated with kindness. Today Brendan helped us in the paint department. He was very helpful and patient, upbeat and kind. Thank you for your help, Brendan! So ready to paint my studio now.”
“Been here way more times that I feel comfortable admitting, to be real honest. It’s almost embarrassing, like I may have a problem. Idk. But it is a great Home Depot. The staff sets this one apart considering they’re all clones of the same store - so this is definitely worth noting.”
6AM - 10PM
20131 I-45, Spring
Hardware Stores
“I recently bought a new home and have been making frequent trips to your store. During one of my visits, I locked my keys in my trunk after loading materials. A kind female staff member didn't hesitate to help and brought over JHoN, the Garden Supervisor. JHoN was incredibly helpful and managed to unlock my car for me. Earlier that same day, Anthony from Flooring also provided exceptional service, sharing his extensive knowledge of your products. Thank you to both gentlemen and your entire team for hiring such outstanding staff.”
“I got the cutest Mila Ornamental Red Pineapple plant yesterday. I am coming back today to pick up a Pink Guava, Banana, and some other tropical. Lowe's has great plants at great prices.”
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“I drop by to if they had any riding lawnmower on sale. They did not have in stock the one I wanted. But the two ladies at the store show me the one I wanted on line. Long story short my first impression was good. Very friendly to me.”