“Outstanding customer service from Joseph. He really helped me out with my questions and concerns to make a decision. His knowledge and expertise is incredibly valuable. Ask for Joseph and he will give you great advice and insight.”
“I will never go anywhere else now. I walked in for the first time today, I'm new to the area and was having a hard time hanging things in my apartment. I went to Lowes yesterday and got nowhere so after reading the great reviews, I went here today and Scotty and Kathleen were INCREDIBLE. Scotty knew EXACTLY what I needed and even introduced me to some new products I'd never even heard of; Kathleen greeted me as soon as I walked in and was so genuine and kind. Whatever you're paying them, they deserve a raise because let me tell you; not all of us grew up with fathers who showed us how to do things, and for those of us who didn't, it can be hard even walking in the door knowing someone might look at you like you're stupid for asking a question most people know. Not only did I walk out with exactly what I needed and then some, I walked out knowing I have a safe space right up the road that will answer all of those questions for me and not judge me for asking them. Scotty, I've worked retail so I know people tend to look down on you, I also know interacting with the public all day while being on your feet really takes its toll. If ever you're having a bad day, I hope you'll come back and read this and remember that you are absolutely making a difference. Every time a man shows me how to do something that I wish I'd had a dad teach me to do, it heals that wound just a little more, which in turn makes me a better person. That ripple effect is what we all need more of and I'm grateful I found it today.”
“Great Ace Hardware! The staff is always friendly, helpful, and willing to go the extra mile to help you find what you need. They have a great selection, the store is clean and organized, and the service is much more personal than the big hardware stores. Definitely recommend Ace Hardware of Champions!”
“This store is great. They specialize in project hardware and high end lumber. The staff is helpful and willing to go out of their way to make sure you’ll leave with everything you need to complete a job right. Stop by to see Norm, Alan and Mike. You’ll love this store.”
“Everytime I go there, there is someone to greet me and ask what it is I am looking for. They walk me to the isle I need and proceed to show me the products that best fit my needs. Absolutely top notch customer service. Recommend them 100% Product selection great!”
“Hunter and his amazing team always make me feel incredibly welcome every time I arrive and leave. Their warm smiles and genuine enthusiasm create an atmosphere that is both inviting and uplifting. I often find myself looking forward to these visits, as they bring a sense of camaraderie that is hard to find elsewhere. Each interaction is filled with laughter and shared stories, making every moment memorable. It's this unique bond that keeps me coming back, eager to experience the joy they bring.”
“I've been looking for a specific item to make an inhome repair on lighting. All the local hardware stores in my area had an updated version of my item, but not the exact one. Graves Supply had the outdated item I needed to complete my repair. Thank you Graves Winlectric.”
“Run there for your projects. If you want great service and someone who considers you only and treats your home as if it is their's. Go see Tanya. Hands down she is friendly and knowledgeable”
“I'm currently under construction on my dream home. After dealing with the competition's poor customer service and quality, Shane at PIP was recommended to me. Talk about great to work with. Returns phone calls promptly, answers texts, and checks up on things often. He goes out of his way to make sure you are happy. Offers lots of suggestions and doesn't try to hurry you through a decision, even makes recommendations to help keep you on budget. All about the customer being happy. Most importantly, pricing is very competitive. My carpenter has even commented on the good quality of the various wood products I've had delivered. Will definitely be doing business again.”
“I was so happy to get the service I needed so fast. I was in a big hurry and called ahead to make sure they had what I needed. They had it waiting for me by the register. Love to support locally owned franchises and it's so convenient.”
“I want to give El Heno, an employee who was working at the garden center a big shout out for being so kind to me yesterday. He offered to help me to load 5 bags of soil without me asking and put them onto my cart first and in my trunk. God bless him!”
“Every time I go to the store, it's a great experience. The manager Kirby went above and beyond to help me with a return andd help me out more than she probably had to. I appreciate all of her help and the help of her team. They're amazing along with the delivery. I will continue to come to the store for the next few years as i continue to do home maintenance”
“I had a great experience at Lowe’s thanks to Cullen! I was purchasing flooring and he went above and beyond to help me find exactly what I needed. Cullen was patient, knowledgeable, and took the extra time to make sure I got the right product for my project. His outstanding customer service turned a potentially stressful shopping trip into a smooth and positive one. Thank you, Cullen—you’re a real asset to the Lowe’s team! Highly recommend asking for him if you’re shopping for flooring.”
“Quick amazing service. This company by far exceeds such great customer help, scheduling and on site service. We are very pleased to have had this company work on our garage and will continue using them in future situations that may ever come up. Thank you for your amazing service!!”
“Was looking for a 20cf upright freezer. Started in Huntsville and had to drive all the way to Spring/Tomball area to find one. An associate by the name of Wolf was a great assistance. He knew what I was looking for and assisted in not only picking out a garage ready upright freezer but he also loaded it up for us.”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Ace Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Ace Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
In the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%.
The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.