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“Postal Zone is my Go-To store/post service for everything I mail, copy, buy suppirs for mailing and find THE prrfect cards for my family’s and friends’ birthdays, events and hoidays. The owner and the staff is always helpful.- even taping up my mailers, letting me borrow their stapler and giving advice on the best way to mail my packages. They keep names on a computer which makes it so easy to print out labels to put on packages . I am very happy with the service and feel so confident that my mail is very safe shipped from Postal Zone. Nancy Johnston”
“Certified USPS & cute bookstore all-in-one. The guy and I had a nice conversation (debating if gelatin is animal derived or healthy, lol) while he scanned my return package, even tearing apart a bubble wrap nerves to pad my return item so it’d be safe and sound, then taped up my package, all free of charge. Package got there in a few days and I got a full refund.”
“I’ve had nothing but great experiences at this post office. Everyone is consistently helpful, kind, and professional. They truly do a great job and often go the extra mile to make sure things are handled smoothly. It really makes a difference.”
“This location is the best post office in the Upper Kirby neighborhood! (Probably the best in Houston). Each person who works behind the desk is always so patient, helpful, and kind. I often come to this location to ship packages and the customer service is top notch. This location also has a new self-service shipping option as well for those who ship packages with a QR code like me. This makes it easier if there is a line of people waiting or the desk is closed. Even when there is a line at this location, it moves quickly and efficiently. Love this location and appreciate the employees who make the shipping process easier!”
“The employees here are SO nice with excellent customer service and a smile. It can ger pretty crowded during peak hours...but then again I don't think I've ever been in a post office that WASN'T busy.”
“Recommend this place for your shipping needs. Gentlemen at register was very helpful and informative. It’s nice to still have places like this where customer service is still given at high quality. Will definitely continue to use their services..”
“Best post office I've ever been too. John is so friendly and helpful. Only post office I will use going forward. It is a little difficult to find within the building, but if you ask people they will direct you there. It is located by the hair salon in the lower food court level.”
“Diligent, honest, hard-working postal employees are helping the public here.
Lots of things have gone electronic, but the volume packages and their workload has continued to increase. We need to hire more of you. Thank you for all the work you do!”
“Quick and Easy, the workers are very nice and get the job done with no wait! All star services, I”ll definitely come back! The owner is amazing ,humble kind ,caring, and a very detailed person in carrying out her services.”
“I got an insufficient address issue and they really did try to help me! Both the guy and the lady at the warehouse were very nice and understanding! Great service!”
“My son and I both had passport appointments for today. After reading the reviews I was worried I had picked the wrong place to get our passports. However, the staff was amazing. Barbara was polite, efficient, and had both of ours finished within 15 minutes. I had even made a mistake she found! If you need a passport, don't second guess going here. We did not have 1 single issue.”
“I realize post offices tend to get bad rap in terms of reviews (and sometimes for good reason due to poor service), but I have to be honest and give credit where credit is due here. The young lady attending today (8/30/2025) was working solo and the computer system went out, so almost everyone had to complete their business at the self service kiosk. This woman patiently waited long after the office closed at 1pm and guided everyone through the process one after the other, and was very courteous throughout it all, despite the line being long and no A/C!! This woman deserves all the good stuff that's coming to her. Talk about going above and beyond!”
“Kimberly helped me out and made everything easy for while also having a great attitude. The line was long and she communicated with everyone to ensure that they got taken care of. Kim is the best!”
“Ok, usually post offices get a deservedly bad rep. But today I walked up to the counter and a very nice woman knew exactly what I needed (apparently consulate envelopes are common here.). She was friendly and efficient. I applaud both! Job well done.”
“It is a decent place, but the employees and the managers do not take the public's time into consideration. There is usually a long line to get services from an employee, their automated kiosk is frequently out of service, and their wait times to pick up a undeliverable package is usually long because the bell that can announce to them that you are waiting, I'm still has not been fixed”
“It was pretty quick. Except I think it may be postal service policy to be neighborly or friendly. One guy was pretty abrupt and the other one must have been a mute. He could only point at everything he wanted me to do.”
“Great experience. This was my first time at this location and the staff was super nice and didn't make me wait when there was no line. Prices were great, they have options. Gift cards are available to purchase and activate and greeting cards are on display. Keep up the great work.”
“My experience is a little unique, but it needs to be shared. I work not too far from this location. Today I accidentally locked myself out of my work building. No phone, no car keys, no food. And to make matters worst, it was raining outside. The good news is that I was wearing a rain coat, and I did have my wallet, with 2 emergency contact numbers inside. I had a choice to go to the fire station, the library, or the Post Office on Chimney Rock. I chose the Post Office. Once I explained my situation to one of the managers there, Mr. Davis I believe, he let me use his personal cell phone for as long as needed. Then one of the guys at the counter, Mr. Sydney I believe, offered to drop me off at another Park location during his lunch break. He did follow through, and even offered to buy my lunch. I learned from a brief conversation, that their location is very understaffed. Despite all of that, they both showed outstanding fellow feeling and compassion. I really appreciate their kindness.”
“Been here twice and was initially worried due to other reviews. Not sure if they had a change in staffing or others caught them on a bad day but the two times I've been here the staff has been nothing but nice. On the first visit a staff member or manager came out to apologize about the delay and provided information as to what could and couldn't be done through the self serve kiosk for those wanting to get out faster. Second time was to apply for a PO Box and had no issues with that either.”
“UPDATE: This is still in my opinion one of the better run post offices. I called today about a problem and I actually got someone on the phone who helped me solve my problem. Thank you to the gentleman who helped my on the phone today at around 3:30-4:00 pm, September 16, 2024.
This is one of the better run post offices in my opinion. Went in on July 3rd after they had closed around 5:30PM. I needed to send a couple of packages out that day, but had missed the pickup and drop-off times due to unforeseen circumstances. This post office is one of the bigger locations and there was a gentleman and a lady working in the back employee parking lot sorting the packages to get into the truck. I asked them if I could just drop off the packages and they told me to just go ahead and put it in the box and that it would be taken care of. Thank you to them. The packages arrived safely to its' destination when it needed to. Also there is always multiple people working the front and the times I've gone, they have a person who works the lobby helping people with questions and concerns before standing in line to get helped which speeds up the line and for people who need to drop off packages but would like to get the drop off scan sheet scanned.”
“I had an awesome experience in this location today which was a surprise. It was my first time visiting this USPS office. Yesterday I went to another one trying to ship 2 pairs of shoes in one box to my friends in California which the rate is whooping $97.05! I decided to put the shoes in 2 boxes instead of one bigger box to save on shipping. And after checking the rate at this location, the cost total was still $40+. I asked the lady who worked there name Burley if there is a priority box that might fit the shoes and the shipping cost would be lower. She directed me to get a medium size box. Originally I didnt think it would be big enough to fit both shoes. But she skillfully and efficiently fit both shoes in the box! That saved me $10+ even after paying for the box. I appreciate her help and wish other staff working in USPS offices are as helpful.”
“I don't know when the people who rated this place down went to this post office but every time I've ever been there they're super helpful nice they scan everything very quickly I really like this post office and all the employees seem to kick butt at their jobs”
“Visited this location three times now and all times I have had great service from the staff and they are kind and patient unlike at other locations. This is where I scheduled my passport appointment, I’ve sent letters and I have had no issues.”
“Not sure what’s going on with this office. But I haven’t been told my packages are delivered but I haven’t been receiving them. Kindly enough blaylock came into my mailroom and opened every single box to see if my package was misplace. We weren’t able to find it but appreciate her efforts and dedication to be a helpful problem solving person. She definitely deserves better to be honest. She’s the only reason I’m even giving them 4 stars.”
“While I never had issues with the old staff, it seems there is a total revamp in staff. Very friendly and helpful. Makes for a pleasant experience! Thanks to the Whittington mgmt and staff!!!”
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“Claudia was really pleasant and helpful. The other guy is nice too. It's a post office. It is what it is. Yes they might lock the doors before closing time when it's busy. What is the alternative? Stay open until closing and then for another hour after? Don't go at the very end of the day.”