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“Justin absolutely crushed it! His customer service was top-tier—knowledgeable, patient, and totally on point. He walked me through all my options like a pro and made everything super easy. 10/10, would definitely come back!”
“Found a Verizon store very close to Longs Creek. The manager, Devon, assisted us and did an excellent job. Very nice, helpful and knowledgeable.
The local neighborhoods should be using this store. The staff is always awesome and there is almost never a wait to have someone assist you.
If I was the owner I would put fliers in the mail, on apartment complex cork board and at nearby restaurants. Nice, clean, convenient location just down the street. A new phone is less that 30 minutes is a record.”
“Went in for 1 phone came out with 2 for my kids lol but anywho just wanted to say Nyomie was amazing she has great customer service very helpful!! Y'all go by and see her for your phone needs?”
“Went here yesterday and got great service! all questions were answered and the Boost rep was very knowledgeable. Prices are great, left AT and T as they their rates suck. Boost is far more affordable with phones that meet my needs. 2 lines at 80 bucks a month? Done.”
“The IT gentleman reached out to me in minutes after I sent the request
. He had to call twice at least, but took care of the problem in a minute or two.”
“Natalie is the only one that is knowledgeable. And she is also responsible and outstanding customer service. I wait untill she works or I won't even go . I will go to another boost moblie.”
“Tony is the best to help out with the internet he is awesome. I wish all representatives were as good and nice as he is. He really knows his work.Thank you Dianna Velasco. I was using my sister's phone Dalia Sanchez but the account is mine.”
“Outstanding service. From my initial phone call to the Schertz office, outside cable linemen to the installation technician. Everything was very professional with a focus on customer service. My internet service is great. GVEC has the entire process right.”
“I went to the store looking for options to change from cricket to tmobile since the other operator did not give me any benefits. I was assisted by the manager JP Salinas and I explained to him what I was needing, he treated me very well and gave me an excellent option to change to tmobile, then I was assisted by Amanda LaFond who did all the management, she was very kind, patient and helped us with everything including the transfer of information from my computers to the new ones I bought. Thanks for your attention. Thanks to you, we are now part of the tmobile family.”
“I had an exceptional experience at the store thanks to Assistant Store Manager Kristopher and the new trainee Kim. They provided amazing service by being incredibly patient and walking David through his account thoroughly. They also recommended the 14-day trial Wi-Fi, which was a great suggestion. I'm very happy with the service and excited to try out the Wi-Fi. Thank you, Kristopher and Kim, for your excellent help!”
“Me and my husband went To T-Mobile to up grade our phones today. We were greeted as we walked in. Ken helped us, my husband told Ken what we needed and the best deal that could be offered. Ken gave us what we wanted and he was so Perfectional. Will make this my T-Mobile store.Thank You Ken.”
“Needed some help with an upgrade spoke with Latoya R she was very knowledgeable explained the process helped with an issue we couldn’t figure out. . Great customer service definitely recommend this store. Thank you great team of professionals!!!”
“Ian is undoubtedly the best! He has helped me from store to store. Such a pleasure. Extremely knowledgeable and patient! ❤️ thanks for keeping him, he’s a REAL KEEPER!!”
“Came in overpaying for my phone bill with t-mobile. Left with a new bill that was half the total of my previous, yet with more services.. Alex at the front desk went out of his way to take care of me and hooked it up with a free speaker n tablet. Come here if ur bill is too high.”
“The reason for my 5 star review is because of Jessie M. at this store. He has a plethora of knowledge, that helped me to get my mom's account fixed, after being on the phone with customer service for over 1 hour. My mom has been with Tmoble for 18+ years & we will be staying.Thanks so much Jessie! He deserves a big Bonus!”
“Added a new plan, bought a new phone, and transferred data between phones. In and out within 45 minutes. Danny, my very helpful T-Mobile Associate, was absolutely wonderful. Very attentive, professional, and skillful. He was a pleasure to work with and reflected very well on the store.”
“Super helpful employees! I was only in town for a week and needed a prepaid sim card. Walked in the store and was taken care of in about 30 minutes. Keep up the great work!”
“I had a new issue with downloading and entering new photos to my Google Photos app.
I've used the app for years and years. Instead of gambling and uninstalling the app, I drove over to the closest T-Mobile store. Mobile Expert DRO (Alejandro) A. tried the first step I tried with the same result, but since he's the expert, solved the problem in less than 2 minutes. If you’re looking for a new phone near the North Star Mall and close to Target, I highly recommend DRO (Alejandro).”
“I visited your store today, and was very pleased with the service. Giovanni was super polite and had our new line and phone set-up in no time. I've never had bad customer service here at this location. Highly recommend”
“Thanks for hiring great staff
in person service that apps failed. The DIY apps or telephone is a chore. We need humans for service and doing DIY chores by T-Mobile!!! Mike Madden was awesome giving me help above and beyond my expectations..he was quick to greet me and thorough in getting me service that is professional and timely. I will come back again to the location and recommend this shop.”
“Customer service is great..
Rhonda is always there to answer and return calls..
The technicians are great at reaching out when there are technical issues.. love the 24 hour staff as well..”
“Have]d a salesman come to the door for Internet and phones. Just changed to ATT but changing again to Spectrum.Robert spent quality time getting us set up as I work from home.A+++ service.Thanks for sending great people out, we really enjoyed having Robert assist us.⭐ ⭐ ⭐ ⭐ ⭐”
“I can’t get over how friendly and knowledgeable the associates are at this location. Selena was so patient and super friendly with all my questions I had. Excellent service!!!!”
“We have had nothing but good experiences with the Provider. The only negative has been loss of service for 12 hours one day. That however effected large sections of the town, not just our account. No hold times for Customer service and very polite and friendly employees.”
“Showed up yesterday after I had enough with AT&T. I was helped by a knowledgeable guy name nick! Great guy, great service, and great price! Nick was out standing and explained all my options and helped us pick the plan that suited us best. Thanks nick! Thanks spectrum!”
“We went in to start a new account after dropping the horrendous Spectrum service. Miguel Pichardo was awesome with us. He was able to provide us with great rates on a bundle package and made sure we received our military discounts. Miguel was very professional, efficient and patient with us the entire time. He was very open to conversation with us while he was setting up our phones and getting our internet box setup. Overall he made it a great experience the entire time. Thank you Miguel, your time was greatly appreciated. We would recommend verizon to everyone. The internet box was so easy to setup once we got it home. It took us less than 15 minutes. Kudos verizon..”
“I was there with my GF. They were super friendly. Very helpful. Her phone was going out. They hooked her up with the phone she asked for. Did a complete setup for her. Highly recommend this store. Elmi (hope I spelled his name right). Was the employee who helped us.”
“I can't say enough about how grateful I am for Walter's help. He helped me troubleshoot my broken router and assisted me in securing a new one at no additional cost. He ensured my old device was properly disconnected so I wouldn't be double billed. He also helped me validate my military status so I could receive the a military discount, rather than simply leave it to me to get the run around on the website or customer service center. He did this all while staying late and never grew impatient with the process.
Thank you, Walter!”
“I need internet to work from home. I just moved to San Antonio from El Paso TX, where I had excellent internet with Spectrum, but my apartment complex ONLY offered Internet services with Astound, which they told me after signing our lease… I had never heard from this company before!!! I was really horrified by reading all the reviews, and even thought of moving out of the apartments before even living here. We are going on month, and I can say that so far, our internet has been stronger than the one I had in El Paso. Hope it stays that way ???????????????? Charlie was our agent to hire the service, super friendly and helpful, and unfortunately my husband forgot the name of the techno that installed everything, he also was friendly, fast and professional.”
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“Highly recommend for phone repairs! Fixed my phone in just a few hours, and the employees were very helpful,and the service was amazing. I will be coming back again if I need repairs”