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“After visiting the store today, I understand why they have such great reviews. Jason had great customer service and the manager was patient with him if he had any questions, using it as a teachable moment. They really worked well together as a team. I will definitely be visiting the store again if I need anything from Verizon in person. Great job guys!”
“Today I went to this Verizon store to check on phones. I was met by Charles Keller who told his time with me and answered all the questions I had. He offered suggestions and did not push me to buy. I walked out of the store with a new Samsung Galaxy S25+. What a great phone and I want to thank this young man for all the help and guidance.”
“Merry Christmas ,First and all I came in and recieved excellent customer service,I promise to get my next phone in your store,they deserve a raise,there is no more customer service like this,thank you for your professional experience in choosing the right people.”
“Julio was very helpful to my husband and I. We came into the store to get new phones. Julio helped us with everything. He was very knowledgeable and courteous. Explained everything to us and we really appreciated everything he did. We are in our eighties and he was so patient and very friendly. He has to be an incredible employee of Verizon. Cannot say enough good things about him. Great employee.”
“Kel made the experience great. My lines had upgrades. There was a network issue which was resolved with a reset, they were on top of the problem and it was resolved fast! Very professional and laid back atmosphere. I’d recommend using this specific location if you are a T-Mobile customer or if you’re looking to switch. 10/10.”
“Alexis is an awesome representative. She greeted me with kindness and was able to answer all my questions and concerns. I am staying with TMobile. Thanks Alexis!”
“Got the pleasure of having Bobby help me again. Hadn’t seen him in over 4 years. He was still very Helpful and courteous just as before. He was at the millennium store previously and I bought air pods from him. Thanks Bobby!!!”
“The Battlefield location in Chesapeake was hard to find.
Apart from that the store was stocked and clean.
Several people are waiting before us. But everything was good and the guy that helped us was great and funny. Answer all my Wife's silly questions and definitely if I could remember his name I would give him a shout out.
T Mobile 5G in this area is very reliable and I love the commercial on TV.”
“I used this location to try and help my elderly parents and I lucked out coming across Mt. Ty Brickers here. Ty was friendly and super helpful and without a doubt is an asset to your company!
Thanks, Ty, you are appreciated!”
“To COX Management: I want you to know what a valuable employee you have. I had the pleasure of have one of your field representatives (Vitalii ****** come to my home and FIX a TV problem that had been going off and on for over 3 months. This is after many phone calls and 2 other technicians coming out. He gave his business care and said for me to call if I had any further issues. Well, today I called him with what turned out to be a minor issue. It was even his day off! He walked me thru the problem in about 5 minutes. (Which probably would haven taken at least 45 mins. to even get someone on the phone and most likely would have had to dispatch a service tech, a couple of days later). I definitely give Vitalii 5 stars! Cathie ******”
“Overall friendly service. Depending on the day, there can be a long wait for a walk-in appointment. I was told that the $19/month Verizon Mobile Protect is automatically added to any new phone purchase, and it can only be taken off after the sale had completed by calling Verizon. This is false, and is really as a sleazy sales tactic to increase commissions. Beware.”
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“Ashley is AMAZING! We upgraded our internet service and she got us hooked up with our new router and checked in our old one! Super friendly and fast service! Thanks so much!! ⭐️⭐️⭐️⭐️⭐️”