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“Nina was a great customer service representative and made sure that I understood everything and smiled the whole time she was a great with her service I'll recommend AT&T to anyone !”
“I recently had an exceptional customer service experience with Chris, at the Chesapeake Sq store, who exemplified true professionalism and unwavering integrity. While I was waiting, I observed Chris assisting a customer who was purchasing a new device. The customer was still unknowingly paying for a service plan on an older watch they no longer used.Instead of taking the opportunity to upsell or open a new line—which would have resulted in an unnecessary ongoing expense for the customer—Chris proactively recommended swapping the new product onto the existing plan to save the customer money. This honest and transparent approach is a testament to Chris’s strong moral character and dedication to customer care. Outstanding service and high ethical standards like this deserve recognition.”
“Alex helped my husband and I save money and get me my new phone. He was awesome and definitely deserves a raise. The amount of reviews left for him on here is not surprising. Thank you so much Alex!”
“Recently went to Mr Fix because I was having issues with charging my laptop. Mr Fix was able to identify the issue, order the parts, and pay. All within about 15 minutes. No waiting or making an appointment. He called once everything was finalized as he said he would and couldn’t have asked for a better experience.
Highly recommend.”
“Trevor and Novel were great! They were able to make upgrading our phone a painless an enjoyable experience. We’re also moving to Europe and they gave us advice on what our options for phone plans are when we get there!”
“Immaculate service from Nico here!! He had an answer for every one of our questions (and there were many of them). He educated us on all the different options the facets each of them had and was overall extremely kind, engaging, helpful, and provided the most wonderful experience!”
“The person named William that sold me the phone I have now was very friendly and he helped me a lot! I had a couple small problems and had to come back but he did everything I needed fixed and more! He was very smart and knows his job and he's an asset to the company!”
“T-Mobile actually recommended Mr Fix because T- Mobile can't or won't tell us what's wrong with the phone.
Since it just needed a new battery, Mr Fix got it done, but it wasn't cheap. However, it was cheaper than a new phone, which T-Mobile was eager to sell me.”
“Awesome maleah and Skylar did an outstanding job assisting me with informing of options for a replacement and transferring all my data to new phone. The wer most pleasant and helpful in explaining my phone. 10 out of 10 highly recommend 👌”
“Provided excellent service definitely would recommend do not go to the other one come here to this one he provides better quality better. Customer service and pricing is very negotiable.”
“Jasmin was Wonderful!
She made sure we understood everything she shared with us about our new phones
What a Great asset to your company‼”
“Says open at 10am. Went twice at 10:30...CLOSED!!
Update 2025- Whatever the issue was, guess they cleaned it up. Been very helpful since. Haven't had any problems. Been open when needed.”
“Marley was exceptional at helping me out when I needed a new phone after I lost my previous one came in at 730ish and he stayed to make sure my new phone was up and running, many thanks to him and his customer service”
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“Serenity was amazing. She overcame an unnecessarily complex issue with getting my fios router. Raise do immediately! I just moved into my new house today, and was told that I will have to wait until August 5 to get Wi-Fi. It’s July 31!
I was also told that when I got to the store, I could pick up self-install equipment And it will be active that day. When I got to the store, that was not the case, but serenity got it all figured out and I was able to walk out the store with active Wi-Fi!”