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“Had a great experience with John at the Verizon Wireless store on King Street. Straightforward, sharp, and easy to work with — he broke everything down clearly and made sure I got exactly what I needed without wasting time. No pressure, no upsell — just solid service from someone who knows his stuff. If you’re heading in, ask for John. He’s the real deal.”
“Came in with several issues and David the TMobile specialist was able to solve all my problems. Fantastic service and would highly recommend him if you need help!”
“Adam at the Old Keene Mill location is so wonderful to work with. I had a serious issue and came back a few times - on each occasion secretly hopeful he would be there as he is super knowledgeable and solution oriented. I’ve dealt with other T Mobile reps over the years but they don’t compare. Thank you Adam for your invaluable assistance. T-Mobile is lucky to have you on their team!!”
“We visited the corporate store in since the employee at the retail store in Annandale didn’t help set our account fully. Mohammed was able to fix our issue and was very patient.”
“Walked in yesterday 15 minutes before close to get my new phone up and running. I was expecting for them to just show me how to set up an eSIM and then I’d do the transfer at home. Mike was amazing and did everything for me. He ended up staying past closing time to make sure everything transferred. He helped me put a tempered glass screen protector on and was just a true pleasure to work with. Customer service was 10 out of 10.”
“Today was a great day to be at T-Mobile on Beulah st in Alexandria.
Julian greeted us when we walked in. He was friendly and VERY knowledgeable. Johnny and Briana were friendly and knowledgeable as well. They all gave great recommendations on phones, plans, and Wi-Fi. They were very patient with my husband as he asked many questions. They answered all questions and took care of our original reason for visiting the store. We did not feel rushed during our visit.
I can honestly say this is the best experience I have had at a T-Mobile store in a long time.
These three make a great team. Because of them I recommend this location.
Thank you again Julian, Johnny, and Briana.”
“This location is The Location.
Today I was helped by Jr and Alvin. I came in at opening, had a broken phone and an already cranky two year old. These guys had great customer service and were so understanding with my little one.
I also witnessed another customer come in with a language barrier, Alvin was incredibly respectful and patient. He utilized a translation app to help the gentleman out. Jr made sure my new phone was completely good to go before I left, accessories installed, everything- perfection.
Come here. Spend your time and money at this location!! It was a good experience because they're good people.”
“I needed a new cell, & these people are really fast. Very friendly & helpful. I recommend if you need something from a Verizon store to go to this store. There was no waiting in line. Fast friendly service. Thanks again for my new cell!!! So far so good”
“Justin is a professional sales associate at this store, I had some questions about phone upgrade He patiently answered all of them and let me choose what work best for me.”
“We came in and everything was explained very well. Wali gave helpful suggestions, showed us the best course of action, and took the time to review every plan in detail. We really appreciated his patience and professionalism and switching from T-Mobile was an easy decision because of him.”
“Jessica is amazing! When I arrived, the line was long with only one associate working. Jessica quickly took care of us all in a very friendly, professional manner.”
“Great plans and got two free phones for signing up for the Senior Plan. Two lines for 55/month and free phones. Not cheap phones either, Moto 5G s. Extremely helpful staff. Highly recommend.”
“We were immediately greeted shortly upon entering the store despite it looking like a full house. I didn't catch the names of the first two individuals who explained out options but Samuel closed us out. While it took a lot longer than anticipated, he was professional and made efforts to make we were comfortable while he was on the phone with customer service.”
“Me and my family came here to add a looks like and the employee who helped us (her name was Celia) was super lovely to work with. She was so helpful and got the job done seamlessly with minimal hassle on our end and we were really happy with the experience — thanks Celia and a 10/10.”
“This is the BEST T-Mobile store / experience I have ever had. And I have been a T-Mobile/Sprint customer for over 26 years.
Every single representative here was friendly and helpful, as well as knowledgeable and professional. I had a brief wait for service and observed the interactions with other customers, and was quite impressed.
When it was my turn, I rather expected some impatience due to my lack of knowledge, but no! I was treated with respect, listened to carefully, and given choices.
They carefully explained the differences in the various models, and with this information I happily chose a new phone.
What a pleasant experience. It added enormously to my delight in the phone itself.
DEFINITELY go to THIS T-Mobile store for totally EXCELLENT Customer Service.”
“This store is absolutely awesome! Yaw was very helpful and knowledgeable about my issue. He helped me with my canceled account and resolved all my issues. Definitely go see him!”
“Had a good experience when we had to trade-in and add new lines. It was a little busy but the manger Nick was very helpful, knowledgeable and customer focused. Fantastic employee!”
“Michael Hughes was wonderful! He walked us through transferring my number and setting up a new phone. Fantastic experience. He was very patient and helpful! 10/10!!!”
“I had an amazing experience at this location working with Ronnie. He was very informative, extremely knowledgeable and patient. I would recommend everyone check out this location for the best service”
“Tahir from this location provided exceptional service, assisting me seamlessly with my phone upgrade and helping me choose the perfect Apple Watch and iPad. His knowledge and patience made the entire process smooth and enjoyable. I highly recommend Tahir for anyone looking for outstanding customer support at Verizon.”
“roberto was amazing !! hassle-free, in & out of the shop in 15 mins with no stress !! he was so friendly, professional & efficient. went to multiple stores before this location, after having issue with the phone - this is the only place that didn't feel like we were being taken advantage of. thanks <3”
“Last week I ordered Internet for my home, and I want to pick up the modem next day. As I walked in I was greeted by friendly sales associates. Right away someone came to me and offered me for help. So I told him my purpose of visiting that day and the sales associate named Dimitri right away, pull out my information and offered me a better speed and connectivity for three dollar more, which was affordable so I took it. But I failed to connect the modem at home. I wasn’t sure what was the issue, so I went back following day to return the modem and get a new one,by the way I spent over an hour on the phone but didn’t get any help I mean they couldn’t solve the problem from the other end. I was greeted and offered for help and I explained the gentleman what was the issue? He asked me about my previous Internet company and suggested me to call them to disconnect which was already disconnected anyway. After a few minutes, he suggested that they have to send a technician to verify the issue but I have to pay $100. So I asked him why should I pay where the connection was never stored or used, he says since I try to connect that’s void of any free help from Cox communication. And he couldn’t offer me any other help but ask me if I want to cancel it or take a new modem and try it out. So I went and talk to Dimitri, who was busy earlier and asked him, What can he do to help me out. After listening to me about what happened he spent few minutes look through my account after that, he offered me two years of service plan that will cover any technical issue if I ever have, and surprised me with no charge whatsoever for next two years. He also made the appointment for me, which was yesterday Friday, technician came by spent about an hour and stored my service. Thank you Dimitri Cox communication is fortunate to have a employee like you. I will recommend Cox communication, specially Kingstown service center to anybody.”
“I had a great experience with the staff at this location. Especially Oscar who was friendly and patient. I didn’t realize I was missing some steps for setting up my internet but Oscar helped me troubleshoot and saved me a ton of time.”
“Robert (CJ) was seriously awesome when it came to transferring our services. We ran into some issues with the initial startup and he was able to walk us through exactly what went wrong and how to fix it. He spent the whole time working with us in a patient and friendly manner and - even though it took a while - he never complained and was genuine in ensuring we had everything taken care of as new Verizon customers. He really emphasized customer service and we greatly appreciated his help and sense of humor. Thanks, CJ!”
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“I was very satisfied with the service I received on Friday, 4 April 2025. The young man that sold me the phone was very patient trying to find the plan that would best help me.”