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“The service rendered at the Verizon store was exemplary. The representative demonstrated professionalism, honesty, and was instrumental in securing a favorable deal that significantly reduced my financial burden. The process was smooth and the customer support was exceptional. I am extremely pleased with the outcome.”
“Adam at the Old Keene Mill location is so wonderful to work with. I had a serious issue and came back a few times - on each occasion secretly hopeful he would be there as he is super knowledgeable and solution oriented. I’ve dealt with other T Mobile reps over the years but they don’t compare. Thank you Adam for your invaluable assistance. T-Mobile is lucky to have you on their team!!”
“Service at this store is Awesome.
manager and the whole team are truly dedicated to help people coming into the door! Gio associate manager was super committed to the help me in resolving my issue! He also speaks Spanish so was great because my mom does not speaks English. He was very kind. Also they have good deals for updates or getting news stuff.
Excellent service!”
“T-Mobile has truly exceeded my expectations with their outstanding service! I recently visited their store, and I was blown away by the friendliness and professionalism of the staff, particularly YAW. From the moment I walked in, they made me feel welcome and valued as a customer. YAW took the time to listen to my needs and provided tailored solutions without any pressure. Their knowledge and enthusiasm for helping customers were evident, making the entire experience enjoyable. I left the store feeling satisfied and excited !! Highly recommended! Thank you, T-Mobile and YAW, for such a fantastic experience!”
“Greg was incredibly helpful, friendly and nice. He helped me choose my new phone, recommended a cover and screen protector, and got me all set up. I would highly recommend him for anyone needing a new phone.”
“I had such an amazing experience with Johnny A at T-Mobile! He truly went above and beyond to help me link my daughter’s Sync Kids watch replacement. I actually had to come in two days in a row, and each time he was patient, kind, and completely willing to help without any frustration whatsoever.
He took the time to walk through everything carefully, made sure the watch was properly connected, and didn’t rush the process. As a parent, that meant a lot — especially when dealing with a child’s device. His professionalism and positive attitude made what could have been a stressful situation feel easy and manageable.
Thank you, Johnny, for your outstanding customer service. T-Mobile is lucky to have you!”
“I needed a new cell, & these people are really fast. Very friendly & helpful. I recommend if you need something from a Verizon store to go to this store. There was no waiting in line. Fast friendly service. Thanks again for my new cell!!! So far so good”
“This is my go to T Mobile store for whatever I need. Mike and Seif are awesome!! They set me up with an optimal plan for my devices and saved me a bunch of money! I won't go anywhere else and you shouldn't either. Thanks, guys.”
“Matt was the most wonderful help I could’ve asked for. I came in and he solved my problems right away. I would most definitely come back just to see him to get squared away with any of my families phone plans.”
“Dariel was an amazing customer service associate! I had a terrible experience at the T-Mobile down the road, and he turned things around for me because he explained what my plan offers, how to get unlimited new tempered glass with the Protection 360 plan and was very professional all throughout my visit. Dariel quickly installed my new screen protector, without leaving any bubbles (which is harder than you’d think). Overall, very satisfied with my experience here and grateful for their exemplary customer support!”
“Hello. My name is Josiah Johnson and I'm a customer of Boost Mobile and I just wanna give somebody a shout out. Her name is Jessica, she's very customer service, the best customer service I've ever had, at 6241 Little River turnpike, she needs a rase!!!!!!!!!”
“Wali and the team at Verizon - Springfield on Huntsman Blvd (Russel Cellular) are an amazing group! Great customer svc, follow-up and data xfr. They coordinated with my mother and brother and switched them over from T-Mobile. They found (and applied) all discounts and kept in contact with us daily. Very impressed and will stick with them for all our communication needs. Thx again to Wali and team for a great experience!”
“Abdullah was an exceptional service rep! He was able to quickly assess our needs and deliver the product quickly and professionally. It was a thoroughly enjoyable transaction that provided a level of comfort that will make me a life long customer!”
“The store manager Stephanie was so good at her job she helped me save money and gave me me items to help on my daily life. When I brought my kids she even made sure they were okay too! Her whole team is a reflection of how kind she is. Everyone there needs a raise.”
“I want to take this time to thank Jay(Jordan) and Glen for solving my problem with my email. I'm 79 and its was important to work with young people who had the patience to solve not one but two problems. THANK YOU.”
“James is a legend, Diego is very helpful and nice. I had an incredible experience and they helped me tremendously! Please give these amazing employees praise! They kick ass!”
“Flori provided outstanding customer service today. She was patient, knowledgeable, and made sure all my questions were answered. Her positive attitude and professionalism really stood out.
I had a great experience that I have never had in other location specially the van dorn location the agent there was rude thanks to Flori today . She went above and beyond to help me and made sure everything was taken care of. Her kindness, patience, and expertise made a big difference. Customer service like this is rare, and I truly appreciate it.”
“Rodrigo was extremely helpful and informative. He went over and beyond my expectations. Very patient and professional. He exemplify qualities of a lead employee. Awesome experience!
Thanks Rodrigo!!!”
“I was turning in my equipment for switching to Verizon. They were friendly and not pushy at all; even honestly respected decision. The way I was treated, I definitely would go back if Verizon isn't reliable.
All three agents were busy, but I only waited 8 minutes to be seen.
Store was clean and easy to access, plenty of parking available.”
“I read the reviews before I went to return a cable box and honestly I had expected long wait time, and subpar service ,BUT instead I got the most pleasant efficient and personalized customer service one can only hope other companies duplicate. AMADU was not only knowledgeable but his professionalism, patience and personality is highly commendable . Thanks Amadu ??”
“I first tried to open my Verizon Home Internet account over the phone, but it was not a great experience. Then I stopped by the Verizon store in Springfield, and I’m glad I did.
Eric was getting ready to leave for the day, but he still took the time to help me without rushing. He was friendly, patient, and always had a smile on his face. He went through all the options with me and made sure I got the best promotion and deal available.
It’s not every day you find someone willing to stay late and help a customer the way Eric did. Thank you, Eric, for making the process easy and stress-free. Verizon is lucky to have you!”
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“My experience with Russell Cellular – Lorton Ox Rd was excellent. The staff are very helpful, polite, and professional. They truly care about their customers and go out of their way to provide great service. I highly recommend this location! ⭐⭐⭐⭐⭐”