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“Had a great experience with John at the Verizon Wireless store on King Street. Straightforward, sharp, and easy to work with — he broke everything down clearly and made sure I got exactly what I needed without wasting time. No pressure, no upsell — just solid service from someone who knows his stuff. If you’re heading in, ask for John. He’s the real deal.”
“Adam at the Old Keene Mill location is so wonderful to work with. I had a serious issue and came back a few times - on each occasion secretly hopeful he would be there as he is super knowledgeable and solution oriented. I’ve dealt with other T Mobile reps over the years but they don’t compare. Thank you Adam for your invaluable assistance. T-Mobile is lucky to have you on their team!!”
“Service at this store is Awesome.
manager and the whole team are truly dedicated to help people coming into the door! Gio associate manager was super committed to the help me in resolving my issue! He also speaks Spanish so was great because my mom does not speaks English. He was very kind. Also they have good deals for updates or getting news stuff.
Excellent service!”
“We visited the corporate store in since the employee at the retail store in Annandale didn’t help set our account fully. Mohammed was able to fix our issue and was very patient.”
“I needed a new cell, & these people are really fast. Very friendly & helpful. I recommend if you need something from a Verizon store to go to this store. There was no waiting in line. Fast friendly service. Thanks again for my new cell!!! So far so good”
“Walked in yesterday 15 minutes before close to get my new phone up and running. I was expecting for them to just show me how to set up an eSIM and then I’d do the transfer at home. Mike was amazing and did everything for me. He ended up staying past closing time to make sure everything transferred. He helped me put a tempered glass screen protector on and was just a true pleasure to work with. Customer service was 10 out of 10.”
“Today was a great day to be at T-Mobile on Beulah st in Alexandria.
Julian greeted us when we walked in. He was friendly and VERY knowledgeable. Johnny and Briana were friendly and knowledgeable as well. They all gave great recommendations on phones, plans, and Wi-Fi. They were very patient with my husband as he asked many questions. They answered all questions and took care of our original reason for visiting the store. We did not feel rushed during our visit.
I can honestly say this is the best experience I have had at a T-Mobile store in a long time.
These three make a great team. Because of them I recommend this location.
Thank you again Julian, Johnny, and Briana.”
“This location is The Location.
Today I was helped by Jr and Alvin. I came in at opening, had a broken phone and an already cranky two year old. These guys had great customer service and were so understanding with my little one.
I also witnessed another customer come in with a language barrier, Alvin was incredibly respectful and patient. He utilized a translation app to help the gentleman out. Jr made sure my new phone was completely good to go before I left, accessories installed, everything- perfection.
Come here. Spend your time and money at this location!! It was a good experience because they're good people.”
“Justin is a professional sales associate at this store, I had some questions about phone upgrade He patiently answered all of them and let me choose what work best for me.”
“Jessica is amazing! When I arrived, the line was long with only one associate working. Jessica quickly took care of us all in a very friendly, professional manner.”
“We came in and everything was explained very well. Wali gave helpful suggestions, showed us the best course of action, and took the time to review every plan in detail. We really appreciated his patience and professionalism and switching from T-Mobile was an easy decision because of him.”
“Great plans and got two free phones for signing up for the Senior Plan. Two lines for 55/month and free phones. Not cheap phones either, Moto 5G s. Extremely helpful staff. Highly recommend.”
“We were immediately greeted shortly upon entering the store despite it looking like a full house. I didn't catch the names of the first two individuals who explained out options but Samuel closed us out. While it took a lot longer than anticipated, he was professional and made efforts to make we were comfortable while he was on the phone with customer service.”
“Me and my family came here to add a looks like and the employee who helped us (her name was Celia) was super lovely to work with. She was so helpful and got the job done seamlessly with minimal hassle on our end and we were really happy with the experience — thanks Celia and a 10/10.”
“This is the BEST T-Mobile store / experience I have ever had. And I have been a T-Mobile/Sprint customer for over 26 years.
Every single representative here was friendly and helpful, as well as knowledgeable and professional. I had a brief wait for service and observed the interactions with other customers, and was quite impressed.
When it was my turn, I rather expected some impatience due to my lack of knowledge, but no! I was treated with respect, listened to carefully, and given choices.
They carefully explained the differences in the various models, and with this information I happily chose a new phone.
What a pleasant experience. It added enormously to my delight in the phone itself.
DEFINITELY go to THIS T-Mobile store for totally EXCELLENT Customer Service.”
“Abdullah was an exceptional service rep! He was able to quickly assess our needs and deliver the product quickly and professionally. It was a thoroughly enjoyable transaction that provided a level of comfort that will make me a life long customer!”
“This store is absolutely awesome! Yaw was very helpful and knowledgeable about my issue. He helped me with my canceled account and resolved all my issues. Definitely go see him!”
“Had a good experience when we had to trade-in and add new lines. It was a little busy but the manger Nick was very helpful, knowledgeable and customer focused. Fantastic employee!”
“Michael Hughes was wonderful! He walked us through transferring my number and setting up a new phone. Fantastic experience. He was very patient and helpful! 10/10!!!”
“I had an amazing experience at this location working with Ronnie. He was very informative, extremely knowledgeable and patient. I would recommend everyone check out this location for the best service”
“roberto was amazing !! hassle-free, in & out of the shop in 15 mins with no stress !! he was so friendly, professional & efficient. went to multiple stores before this location, after having issue with the phone - this is the only place that didn't feel like we were being taken advantage of. thanks <3”
“I was turning in my equipment for switching to Verizon. They were friendly and not pushy at all; even honestly respected decision. The way I was treated, I definitely would go back if Verizon isn't reliable.
All three agents were busy, but I only waited 8 minutes to be seen.
Store was clean and easy to access, plenty of parking available.”
“I read the reviews before I went to return a cable box and honestly I had expected long wait time, and subpar service ,BUT instead I got the most pleasant efficient and personalized customer service one can only hope other companies duplicate. AMADU was not only knowledgeable but his professionalism, patience and personality is highly commendable . Thanks Amadu ??”
“Robert (CJ) was seriously awesome when it came to transferring our services. We ran into some issues with the initial startup and he was able to walk us through exactly what went wrong and how to fix it. He spent the whole time working with us in a patient and friendly manner and - even though it took a while - he never complained and was genuine in ensuring we had everything taken care of as new Verizon customers. He really emphasized customer service and we greatly appreciated his help and sense of humor. Thanks, CJ!”
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“I was very satisfied with the service I received on Friday, 4 April 2025. The young man that sold me the phone was very patient trying to find the plan that would best help me.”