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“They will make sure that you have your issues recognized and resolved. No unsighted bolt will go unnoticed so you can trust them to complete the job fully with 100% accuracy and guaranteed safety.”
10AM - 8PM
6328 E Virginia Beach Blvd, Norfolk
Auto Repair
“I am absolutely thrilled with our recent purchase of a pre-owned vehicle from Ryan @ Carafello's Auto Sales.
Having suffered through a seemingly endless parade of absolutely abysmal used car search interactions with a parade of "clown show" characters @ a host of local lots, I was ardently wedded to harnessing established web based players (e.g., CarMax, Carvana, TruCar).
My wife passionately advanced an alternative path, given her incredibly favorable impression of Ryan formed over the course of numerous interactions with him in her role @ a financial services firm. She engaged Ryan with a “wish list” list of requirements in a late model, low mileage sedan in an effort to strike the balance between performance and value.
After acquiring a vehicle meeting all her requirements, Ryan invited my wife for an inspection and test drive. I insisted on accompanying her, given my deep reservations in yet another experience closely akin to that classic cult movie Used Cars with Kurt Russell.
Anticipating the usual "flim-flam" sales approach so typical of pre-owned auto brokers, I was totally taken aback by Ryan’s sincere and genuine approach in (i) building a relationship with a client earnestly seeking value rather than (ii) advantaging a customer desperately seeking a one-time deal.
Even in the eyes of my jaded judge of character that have so often been bitterly disappointed in the past by a seemingly endless episode of “Bozo the Clown” Used Car Salesmen masquerading as bona fide players on the field, Ryan answered my many questions fielded his way @ both (i) the vehicle in general and (ii) his business model in particular with kind patience, quiet respect and obvious expertise.
As a heartful graduate of the Virginia Military Institute (VMI), I found Ryan to be a kindred spirit in embracing the ethos @ a sense of honor > Nothing is ever worth the undying shame of advantaging another in order to advance personal gain.
Trust in any modern transaction is a rarity in these troubled times, especially in the pre-owned vehicle market space. Given Ryan’s singular focus on (i) cultivating a heartfelt client rather than (ii) preying upon an unsuspecting customer, I will turn to him time and again in the future with quiet confidence in engaging a truly trusteed steward when seeking another vehicle.
In my humble opinion, there are none better than Ryan @ Carafello's Auto Sales!”
7:30AM - 8PM
6252 E Virginia Beach Blvd, Norfolk
Auto Repair
“Brady was by far the most excellent sales rep I have had the pleasure of working with! He was very communicative, helpful, and willing to meet the needs of my family to get us the car we needed at the price we wanted! Highly recommend Brady and Rick Hendrick Chevrolet!”
“I've purchased two vehicles from the Norfolk location. I think Banister has great staff that makes the process easy and they don't hound you or pressure you. I would highly recommend.”
“We had an issue with our 2020 Subaru Forester, where constant warning lights kept coming on and off due to a faulty intake manifold. The repair was going to be expensive, but they reached out to Subaru and got them to cover the cost, even though we didn’t buy the vehicle at First Team and were brand new customers. Needless to say, we’ll definitely be coming back.”
“This place is the absolute best. Everyone we have car issues, they take care of us like Family. They know what they’re doing, they’re very good on letting you know what they’re doing. They are everything you’re looking for in an automotive repair place and more. Highly recommend. Won’t go anywhere else.”
“Yesterday, I had my first interaction with this company, and I was impressed. Due to noise from my front end, I thought I had an issue with the bearings and asked them to have a look. Later, Jim called and explained that the bearings were good and suggested an alignment (at a lower cost) due to the front tire wear. Now, this may seem straightforward to some or even a routine matter, but ask yourself, how many auto service companies would have done the same instead of simply replacing the bearings and calling it a day?
Because of that, I was impressed by their honesty and integrity. The next time I have an auto issue, Azealea Super Service will be my only call.”
“Front office staff is so professional and friendly. I want to the office for a appointment for a oil change to my surprise they were able to take me right then.
That just made my day. Thank you Big AL”
“I woke up to a flat tire this morning and NTB fit us in super quick to take a look. I thought I was going to end up needing a new tire but when they took a look they were super honest and found a small nail that was able to be fixed with just a patch. The customer service was great and everyone we interacted with was very friendly and thorough! We will definitely be back for our future car maintenance needs.”
“The office guy (Greg) was very thorough with explaining all the services and pricing! They took pictures of everything that was broke and showed me that it was all replaced! It was fast and affordable and very convenient! I would recommend everyone to have there repairs done at Harveys! Life long customer!!!!!”
“I was homeless, traveling cross country back to my family. made a last minute appointment, last minute requests; and they got it all done at a more than reasonable price. And they got it done within 30mins. Lifesavers honestly”
“I cannot say enough nice things about this business. Fair, caring and do excellent work! My son-in-law got hosed by Pep Boys on Military Highway and Knight’s came to the rescue! DEFINITELY RECOMMEND THIS BUSINESS for your auto service needs.”
“Had a great experience at Bay Automotive. They kept me updated on status of my vehicle every step of the way. They were very professional and i am glad they returned my car very clean and most of all did an outstanding job with the repairs . They have earned my highest personal recommendation.”
“These guys are the absolute GREATEST!! I had to be to work and these guys got me out literally in 10 minutes. Carlton provided great and professional customer service and was very friendly. If you ever need work done with tires, GO TO J&M TIRES & ALIGNMENT!!! they always get it done right every time.”
“Chris, who brings our tires, is awesome! He's always friendly, professional, courteous and makes us smile when he shows up.
Major kudos to Chris!!!”
“It was that time of year again for car safety inspection and after having made several calls around town to get my car inspected, University was the first place that allowed me to set a time/date to bring my car in. I found Josh to be warm and friendly upon my arrival, he answered all my questions, allowed me to add an oil change/tire rotation to my original request of an inspection. Upon picking my car up, the warm, friendly greeting met me again. Josh explained the services performed on my car, again answering any questions I had. I found the cost very reasonable, in fact, once home and comparing the cost to all my many years of service done at a local dealership, University was a bit lower, always a plus but I left feeling more confident in the services done on my vehicle. I highly recommend this business, it is now my "go to" place for any of my vehicle needs. Thanks Josh!”
“Rarely do I leave reviews. Rarely are companies worth reviews. Andy and Costal Imports are worth a 5-star review. If you are like me and have an import like a Porsche, Mercedes, Range Rover or Jaguar like mine, you feel concerned about taking it to a shop that normally does quick fixed on Chevys and Fords. Are they going to know what they are doing? Are they going to charge through the roof? Costal Imports help solve a complex problem for me and charged far less than I was expecting. They are in one word: professional. Hard to find these days. Take your car there and sleep at night while they have it!”
“Customer service with top notch, no haggling, no adjusted market value, and very clean facility.
Pro tip : pass for Benjamin. He is super polite and was able to answer all my questions with a smile on his face. I would send my mother to buy a car from him. Better yet, I would go with her just so I could say hello to Benjamin.”
“Friendly staff that so far has helped me every time I’ve had questions. $10 an hour seems steep to me for an MWR program, but that’s big Navy making the prices. So far they’ve had every tool I’ve needed but haven’t had to do anything too complicated so far.”
“I very much appreciate the ride back and forth to and from the dealership and the part where I didn't owe you any money for my state inspection. All the employees were really pleasant and helpful, especially Martha.”
“The best. ✨️ I had to drive 3hrs down to Norfolk to get my daughter to college. The car had some problems from the haul on ths uhaul. They allowed me to keep my car safely parked in their lot overnight and checked it to make sure I was safe to get back on the road in the am. Thank you soooo much. ???❤️”
“I had the Best experience buying my first car at 1 stop auto! As a woman I had my reservations trusting a car sales man or mechanic, but not there! They were honest and transparent about the condition of the car and have made sure me and my little one were safe and happy in it! So thankful to their long partnered mechanic Darrin and the Owner Steve! They have great lifetime perks that come with the purchase of a car through them. I highly recommend purchasing a vehicle through them!”
8:30AM - 5:30PM
892 E Little Creek Rd, Norfolk
Auto Repair
“Outstanding service and genuinely *nice* guys. I purchased a used vehicle in Norfolk that they had previously serviced. I had a minor (unrelated) issue on the way out of town. I took the van there on the prior owner's recommendation. They fit me in on short notice, got me the needed part, and got me on the road. I was grateful and impressed.”
“These folks are real pros! My 2006 Toyota Tacoma failed inspection due to a rusty frame. They performed the work quickly, on time, and were very professional in every way. Will recommend this shop to everyone. It is great to work with a first class locally owned business!”
7:30AM - 5:30PM
7615 Merritt St, Norfolk
Auto Repair
“Absolutely amazing communication and service repairs!! Everything was done well and way over expectations. I used Caliber before in the past and that speaks volumes for itself and the service this time was just as amazing!!!! Thanks again to Matt and his team!!!”
“Work with the quickness to get me a battery it was so sweet over the phone. I really do appreciate the customer service and the speed. Keep up the good work y’all.”
“Super thankful for the district manager (Charles) and an incredibly talented mechanic (Elvin from Big Al’s on East Little Creek Road). Initially frustrated from a not so great customer service experience, they both were extremely helpful and made me feel confident enough to continue bringing our family car to Big Al’s. Believe it or not it only took a little communication. As soon as Charles and Elvin explained to me the issue that was going on with my car, I felt extremely grateful. They were able to communicate things to me in a non demeaning manor and I appreciated that tremendously (because previous individuals were not able to do so). All in all, I’m thankful that my car is riding better than ever, and I will be requesting Elvin again in the future.”
“You simply won't find a more honest, down to earth business owner anywhere else. I didn't have to have my car worked on there to experience the exceptional customer service this shop has to offer. Knowledgeable, friendly staff, direct clear communication and a clean shop. If you need some work done, give them a call! 10/10”
“Amazing business with great customer service! Chandler and his entire team communicated with us throughout the whole process. The work completed on our vehicle was timely and thorough. Definitely the place you want to go for great quality work and customer experience!”
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“They have good customer service they get you in quick with appointments. They’re very accommodating and they work with you. I highly recommend them to anybody very satisfied. ?”