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“I am impressed. We hired Shannon from EIS Eaheart to train our morning and night shift teams at both our Richmond and Norfolk, VA locations. She was very good, clear, and professional. She ensured that we all understood the importance of safety and the operation of both electric and LP forklifts. Shannon guided each team member during the safety inspections and the stacking exercises. Our team was very pleased and motivated by the end, and we all passed with 100%.”
“They do great work on diesel trucks. They work hard to make everything right in the hot weather they make your air conditioning super cold and in the cold weather they make sure your heat is toasty warm. They are the best to work with because they listen to your concerns and always make it right”
“We found the owner-operator to be fair with us. We did not encounter any serious issues. When one or two minor issues did arise, there was a quick response and resolution.”
“Team always takes good care of us and makes sure we are satisfied. Great group of teammates who go the extra mile when needed to ensure that customers come first. Thank you!”
“I’ve rented trucks from multiple locations around the Richmond area from Ryder and want to give a shout out to Harrison, Amanda and Jordan. They’re always extremely helpful when calling to set up my reservations and come grab the trucks. They go above and beyond to help get everything set up for our business. Thank you guys so much!!!”
7AM - 7PM
6101 Midlothian Tpke, Richmond
Truck Rentals
“the ladies in the shop were super sweet and helpful at helping me destress..& I am also thanking the movers contracted through them-they were prompt-had manners..and quick with the move..Thank you!!?”
9:30AM - 5:30PM
6100 Blest Ln, Richmond
Truck Rentals
“Special thanks to R. Jones. Great customer service skills, super friendly and knowledgeable. Truck was super clean and in perfect conditions.Penske is the best moving truck rental in the market.”
“Storage units were very clean all employees were very helpful.and accommodating if you have any issues they will gladly solve them.the managers were all top notch.”
“This facility provided true 5-star service. Renting a cargo truck for my move was a seamless process, with clear instructions and excellent assistance from the manager, who even gave precise guidance on refueling. Later that evening, after a poor experience at another U-Haul location, I was scrambling for a last-minute storage solution, and this facility came to the rescue. The staff was incredibly helpful and understanding, even staying a few minutes past closing to assist me. I’m so grateful for their outstanding service and will definitely choose this location again in the future!”
“This U-Haul is also a gift shop and they do UPS shipping. It was a little confusing to find, but it is the Just Because gift shop in the strip of shops that has a Great Clips and a Subway.”
“I forgot her name but whoever I spoke with on the phone about editing my reservation was wonderful, professional, and super helpful. I'll prioritize this uhaul center over the others from here on out.”
“I am genuinely surprised to see this place with a less than 4/5 overall rating. The location is a bit hard to find because the Budget sign isn't on the building and it just looks like a gas station, but I have never had such good customer service from a rental company. Everyone was very nice and knowledgeable. We were even given a discount after realizing we booked too small of a moving truck. They upgraded us two sizes and didn't charge us for the upgrade. I highly recommend these guys.”
“Great overall experience from check in to drop off. Very informative. Friendly. Easy location to get in and out of. The BP gas station was really easy to get in and out of, right down the road within a mile for refueling. Don't let the look of the place fool you, it was a great experience! I would definitely rent again. This wasn't my original rental location but I'm very happy with the service.”
“The company I drive for used them for Xtra trailer needs. An efficient company. Knowledgeable staff. In and out process was less than 20 minutes. Clean well maintained trailer for the job ahead. A very good experience using them.”
“Uhaul ; the first name comes to mind when time to move or when in need of storage. I’ve been a customer of Uhaul for over a year now and this isn’t the first time I’ve used the service. Currently I’m paying for storage . The box is smaller than I anticipated and am glad I gave all big items to my family. My only issue with Uhaul storage are the locks that comes with the units. The locks can be difficult ? to open most times, otherwise my stuff is safe and in good condition”
“Exceptional service by Nicole the general manager today! All Team members were wearing masks and social distancing was respected with proper signage. I do not know what that other reviewer below is talking about.I was in and out in no time and with a smile on top of that!I recommend with hesitation!”
“Great customer service, Amanda is great, and so is the service department, I had an issue with a truck I was picking up, and they sent a tech out right away to fix the issue. William, the service department manager, is great and makes sure all concerns are taken care of as soon as possible.”
“My wife and I received excellent, professional service here. The gentleman who owned this agency was incredibly organized, funny, and helped tremendously with giving us a tour of the truck. This is certainly the best truck rental facility in RVA.”
“Was sent here by another U-haul after I was misquoted both availability and pricing info. Tamia - greeted me warmly even though she was hard at work. She immediately took ownership of my problem and working with not much availability was able to help me find a solution. I was super impressed and VERY grateful. 5-star customer service. Hope she is recognized by leadership as the asset she is as demonstrated to this grateful customer.”
“This is a small joint, and I was skeptical, but the staff were extremely friendly and seemed to know all of their other customers really well too. I'm honestly shocked, what a great experience from top to bottom.”
7AM - 7PM
900 N Lombardy St, Richmond
Truck Rentals
“My review is for Deshawn!! I had an ongoing issue that was never explained by anyone not even the manager. But when I called today and talked to Deshawn everything was solved within that 20 minute phone call. In my opinion Deshawn needs to be the manager simply by how courteous, knowledgeable, and professional they were. Thank you so much for taking care of everything for me!!!”
7AM - 7PM
4511 W Broad St, Richmond
Truck Rentals
“Excellent service. U-Haul website messed up my reservation when I made it online, but Jessica was able to correct it for me and get me exactly what I was looking for. Thanks Jessica!”
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“Sondra was nothing less than phenomenal.
Outstanding service, listens and cares about the patriots needs and gives a lot of great advice and is a joy to work with.”