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“Amazing sells rept Rani helped me a lot and got me set up on my new phone without any issues, want to buy more stuff from here because of her, definitely deserves a raise”
“Shanna B was patient, kind and extremely helpful with my issue. Shanna has exceptional knowledge of equipment and process.
I would highly recommend and would happily return for her expertise as well as recommend her in her phenomenal customer service.
Thank you, Shanna for going above and beyond !”
“Sydney was who helped me and she was amazing customer service was great so friendly helped me for about a hour. If you need anything go to this store they are the best.”
“Went to Tmobile to get a bill print out, they went above & beyond the service I was given.
They helped me save $$ on my bill & addressed my problems like I was family.”
“This place is alittle tricky to get in due to being on the corner next to an intersection but their RARELY busy so being able to get help right away is usually a guarantee. The workers there are usually knowledgeable and kind. the location is also convenient since it's next to fredmeyers, McDonald's, Starbucks etc..”
“My phone decided not to turn on and was in a bind until a new phone came, so I went into this location mid-day, and Mason was extremely knowledgeable and helpful! He fixed my issue quickly, shared multiple options I had, and answered all my questions. He was so knowledgeable that I asked if he minded taking a look at my grandma's account while I was there because she has been confused by her bill and I called her, he was patient and explained everything. This is the definition of above and beyond.
Thank you again, Mason!”
“I stopped in to upgrade several phones and devices. Akash was the young man that helped us and he made everything super easy and painless. It was probably the best experience I've had at a T-Mobile store and I've been a customer on and off for 8 years (I had a brief move to AT&T due to coverage a few years back... big mistake). Today we upgraded 3 phones and two Apple Watches. It's no surprise.. the devices aren't cheap. Fortunately, we took advantage of some promos and trade-in options. I don't blame the carriers for the cost of devices, I really blame the device manufacturers. Freaking Apple anything is so expensive and while I hate the price, I love the product, and I know what to expect. The entire T-Mobile team was on point this afternoon. Helpful, engaged, and most importantly, HONEST! At no point in time did I feel like they were trying to upsell me or hassle me. I would certainly come back again to work with Akash and the team.”
“Had a terrible day with over the phone customer service. Was transferred 10 different times and had explain my story 10 different times. I was told that because my phone was purchased online I wouldn’t be able to go into a Verizon store to get the printed receipt I was looking for.
As I’m on hold with the next transfer and 3hrs on the phone…I decided just go to my closest Verizon store in Federal Way(same parking lot as the commons mall). I’m about to lose my shiiii with these 800 numbers.
As soon as I walked in Jay approached me right away. No waiting, no hesitation. He asked why I was there and he didn’t even hesitate! Asked me for my ID and got what I wanted and I was out the door in less than 5 minutes. Can you believe it!? 4 hrs of work in less than 5 minutes with Jay?
Thank you Jay for making me smile today! Keep up the excellent customer service!! You the man!!”
“My mother & I had a great experience at this location.We were checked in right away by Todd, despite them being busy. We were handed off to Artem who was very professional & knowledgeable, he listened to our questions and concerns and provided us with the best options for us and our budget. Shout out to Kourtney for helping us get a discount after buying three accessories. I would definitely recommend this store, they do care about their customers.”
“Came into tmobile to a new phone when mine stopped working. Mark took a look at it and was able to get it fixed. I will definitely be back for an upgrade soon. Thank you mark.”
“Had a scheduled appointment and arrived about 10 minutes late. Charisma Lawler greeted me when I walked in and and was able to take care of me immediately. I was returning equipment and she went over all our services to ensure we had only what we needed. She also went over their cell phone service and it may be much more affordable than what I am currently paying a different provider. I really appreciated her providing detailed information on the internet, cable and cell phone service provided allowing me to reduce my overall costs for these services.”
“Wonderful experience! LaMarsha helped my husband find a new phone and she made the process so easy and she was very knowledgeable on all the questions we had! She found him the perfect phone and ensured we got the best deals available! We will definitely be back to this location and hope LaMarsha is there to help us again!”
“Kelsi, Ryan and Alfy where so sweet. They help me get my phone fixed and gave me number to outbox to get a replacement for free. They really went out there way to help me. I will always come here. Thank you guys!!”
“Went in with my mom to get new phones. we are not fluent in the language of technology and phones at all but the employees there were so helpful. We were assisted by Bekah (I believe was her name) and we had SO many questions that she happily answered. She brought out a bunch of cases for us to look at, went back in inventory to check what colors of the different iPhones they had, and was overall patient with my mom and I’s indecisiveness hahaha. it was a smooth experience, Bekah was very helpful and informative.”
“The place is so good so nice successful parking you can park everywhere. The SECURITY is good. I met the guy Jeff is so charming so professional he helped me on time. Definitely visit the store once again if I have any problem well once well located customer care. Good arrangement on the price affair a lot of four self service new technology manager Rich. So nice. Good experience to visit the Store so nice so good. Always clean accessible washrooms they have washrooms customer can access all the time they give you your password and they’ll access it All latest mobilemobile phone there. Not far from main roads accessible over the roads next to FedEx very nice very good. I like the decoration inside and the outside the position of the store it’s so nice accessible and noticeable very nice customer care service you get Your to be helped on timeand leave Happy. There is a machine for social service if you wanna clear your bill, you can clear them on time with no queue they allow walkins so nice so good.”
“Went to transfer account to new residence and tow incompent employee turned my service off that day instead of the 1st of June as I told her. I had to spend an hour of the phone to correct the situation”
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“Matthew has been great for us in every aspect of our change over to T-Mobile. He is excellentVery disappointed, however, with Nina as she lacks people skills and patience. We are, after all, the customers.”