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“My daughter and I visited T-Mobile yesterday to get a new iPad for her upcoming classes. Logan was extremely helpful, knowledgeable, and super honest. He answered all of our questions, addressed our concerns, and made the experience easy and stress-free.
We both walked out feeling like we had received excellent customer service and truly appreciated the time and attention he gave us. Thank you, Logan, for your outstanding customer service and for making this such a positive experience! 😊”
“My customer customer service rep was extremely helpful as soon as I stepped in. Went from potentially not being able to get anything accomplished to efficiently getting it all done and more! Thank you Devan!”
“Sydney was who helped me and she was amazing customer service was great so friendly helped me for about a hour. If you need anything go to this store they are the best.”
“Quite possibly the best customer service I’ve ever had when it comes to technology. These folks are always so amazing; always straight to the point, knowledgeable, and we wish we could do more in here without having to call.”
“The employees here are great! Fast service and very helpful. They made the process very smooth for me and overall professional. Definitely would recommend to fellow family and friends!!”
“RJ at T-Mobile is awesome! Even though we weren’t buying anything that day, he took the time to walk us through the whole process of canceling our Verizon plan and switching over to T-Mobile. Super patient, super helpful, no pressure at all.
We’ll be driving past closer locations just to go back to RJ for our business. Verizon used to be king, but T-Mobile rules now - and RJ is a big reason why. Highly recommend asking for him!”
“Kevin, the T-Mobile retail store manager in Milton, and his assistant, Ashley, were very kind and patient. I explained I
needed help ordering and activating a new sim card from another company. Kevin went above and beyond. He did not have to do this, but he did. I can now use my cell phone to contact friends and family again tbanks to his kindness.”
“I stopped in to upgrade several phones and devices. Akash was the young man that helped us and he made everything super easy and painless. It was probably the best experience I've had at a T-Mobile store and I've been a customer on and off for 8 years (I had a brief move to AT&T due to coverage a few years back... big mistake). Today we upgraded 3 phones and two Apple Watches. It's no surprise.. the devices aren't cheap. Fortunately, we took advantage of some promos and trade-in options. I don't blame the carriers for the cost of devices, I really blame the device manufacturers. Freaking Apple anything is so expensive and while I hate the price, I love the product, and I know what to expect. The entire T-Mobile team was on point this afternoon. Helpful, engaged, and most importantly, HONEST! At no point in time did I feel like they were trying to upsell me or hassle me. I would certainly come back again to work with Akash and the team.”
“Exceptional Customer Service — JAX Deserves Recognition!
I had an outstanding experience with JAX at Xfinity! He was friendly, professional, patient, knowledgeable, and genuinely committed to helping me. He took the time to listen, explain everything clearly, and make what could have been a frustrating experience enjoyable with his great personality and sense of humor.
JAX went above and beyond, and his dedication to customer service truly stood out. Employees like him deserve to be recognized and rewarded for representing Xfinity so well.
JAX, thank you for your exceptional service and positive attitude! You’ve set the standard for what great customer service should look like. Xfinity is lucky to have you!”
“My mother and I came in to get some help upgrading one of our phones. The employee, Khalil, welcomed us in and efficiently helped us survey the options. He was helpful, kind, and informative as we navigated the phone upgrade process. He helped get us a deal and we both walked out satisfied and with a new phone in hand. He even offered to call us to check in on how the product was working and offer any help. All the staff seemed friendly; overall it was a great experience.”
“Kenny Chan-Sales Pro-Mobile/Internet/TV saved me money on my monthly Internet bill-2Gb for my surveillance cameras & smart devices. He made me feel seen and helped within 15 minutes or less. See him@Xfinity Store-Outlet Collection Dr in Auburn, Wa Thanks again Kenny.”
“Antonio is amazing. He has patience when dealing with my elder mother. He helped her out, even had to repeat himself a few times and just smiled and made her feel very comfortable He is an amazing employee, and I appreciate the extra help that he does”
“The closing staff were willing to help me what's setting me up with a new phone to make sure that I got my phone even though it was closing time they had no problem with it I was impressed so T-Mobile got a couple of good hires there”
“Roland is the best i will always ask for him when I have a problem with my phone. He is very knowledgeable and courteous. I would recommend anybody needing work done on their phone to ask for Roland. They'd be very lucky if he is available.”
“The staff was all really wonderful. very patient with me. And so helpful. Thanks for all your help. A special shout out to Isabel absolutely wonderful. Thank you”
“I came in with a small issue with my phone charging. One of the workers spent about 15 minutes with me troubleshooting it. I was close to taking my phone in for repair, but they were able to help me out a lot that day. Much appreciated!”
“I worked with Jackson on two separate occasions for an issue and both times he was great to work with. He was efficient, knowledgeable, friendly, and transparent. Im so grateful that he made everything easy to understand and stress free.”
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“Traded in my phone today with Matthew at the Sumner store and he was such a joy to work with. It takes a while to get your phones transferred but he made the time go by fast by chit chatting and being extremely friendly. So happy with my new phone and with the customer service I received!”