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“Had a very great experience purchasing my first car from excalibur! The man named victor was extremely helpful and made the process smooth and fast! Definitely recommend!!”
“My husband and I have previously bought a Tesla left by back and had a great experience. We found one and called and spoke to Samantha. She was so nice, so informative, and no pressure at all. From buying a car site unseen to having it delivered over 1000 miles away, the experience was excellent. Samantha, Edgar, and Cesar were all responsive, kind, patient, informative, and helpful. I highly recommend this dealership.”
“Josh was incredibly knowledgeable! I broke down near the store and he talked me off the ledge, because of this I came in for an oil change. Super friendly and I felt I could trust his services! Thanks Jiffy!
Came back today 7/19/26 and Alex did an oil change and cleaned my headlights! They were completely clouded. This service is guaranteed as long as you own the car.”
“My daughter and I were driving to Las Vegas for her first year of college when our car suddenly started overheating. We tried a couple of other shops, but unfortunately, they were too busy to help us that day.
Thankfully, we found this amazing team! They did everything they could to get us in, diagnose the problem, and get our car safely back on the road that same day. Their kindness, professionalism, and willingness to help meant so much to us, especially during such a stressful situation.
They did an excellent job fixing our car, and we couldn’t be more grateful. Thank you so much for taking such great care of us and helping us get my daughter to college safely! We truly appreciate you!”
“Needed my A/C recharged ASAP. Within minutes of driving there, it was prioritized due to the heat. The car was ready within an hour. Truly a lifesaver since I was in town for a week.
Staff was so very helpful. Would recommend their services easily.”
“AMAZING place. Ive been going thru nightmare after nightmare with my car. Had it at gmc buick in pasco. Horrible communication and they take forever to get your car back to you.. but at platinum automotive?AMAZING customer service...nate really made me understand what and why about my car and didnt try to sell me extra shit or sugar cost it for me too. The way they provide pictures too when they check your car is a pretty great way for customers to be on the same page as shop. 5/5 I HIGHLY recommend coming here. Also it didnt cost me an arm and a leg. Again GREAT place 👏 thank you so much everyone at platinum automotive!!”
“Cannot recommend this place enough. I got an older car with a lot of different issues, and did a lot of calling around to different shops to get a diagnostic and whatever needed repairs done. These guys were by far the friendliest, and most reasonably priced. Other places wanted me to wait like two weeks for just a diagnostic, 360 got me in next day. Ended up having to go to a muffler shop for one big issue that needed addressed, and when that didnt fix the bigger problem the car was having 360 rediagnosed it for free the next business day. Once they found the root of the problem they had it fixed by that afternoon. They also provide rides to and from the shop, and their driver is very nice. Phenomenal stuff. This is my first car and my first experience with an auto shop, and it was very good. Thanks y'all!”
“Excellent communication from start to finish. True professionals. Work was accurately quoted, time estimate was right on, and the work was done exactly right. Thanks for saving me time and effort for this job and doing it the right way. You’ve earned a customer for life. Thank you 5*”
“I pulled up for just a battery check, Cody provided great service(even though they were slammed busy) & yep dead battery left our F150, had it serviced by 5:00!! 🥰”
“One of the few honest mechanics in town. Won't try to sell you what you don't need. I do most of my own car work, but when I need help, Carl and Charlie have always been willing to give advice, or do the more difficult jobs at reasonable rates.”
“If I could give more stars I would, my check engine light came on as I was traveling from Spokane back to Portland l was panicked I called this shop and he gave me peace of mind and checked my vehicle out and ensured that I would make it home safely which I did thank you”
“I can't thank this team enough for the outstanding care and professionalism they showed while repairing my car. They took the time to thoroughly inspect everything and paid close attention to every detail, making sure nothing was overlooked. It's clear they take pride in their work and genuinely care about doing the job right rather than rushing through it. I truly appreciated their honesty, communication, and commitment to quality. It's reassuring to find a repair shop you can trust, and I highly recommend them to anyone looking for exceptional service. Thank you for going above and beyond!”
“Very grateful for the team and Perfection tire and auto repair. We were passing through Kennewick on a trip when we got a flat tire. They were able to get us patched up and on the road quickly. They saved our trip!”
“We had a Spark Plug blow out on our Trip from Salt Lake City to Seattle. We were barley able to make it to the Shop which was 15minutes away from when our car first started having issues. They had a busy day at the shop but took the time to help diagnose the problem, get the new part that same day and replace the broken spark plug (and replace the other plugs) before they closed for the rest of the week. 10/10 service, great company and amazing staff. HIGHLY recommend them.”
“Customer service was excellent, all questions by Arturo were answered with honesty. Brian in finance also answered all questions and made the process as smooth as possible. Would highly recommend and would definitely shop with them if and when needed again!”
“Genesis is a gem! Matt is nice and knowledgeable, Moe in the office is so helpful and pleasant. I was beyond happy to find a place that services Toyotas and Lexus because I've been so disappointed in the dealerships here and in Hermiston. We took our Camry in for diagnostics, Matt said it was safe to drive (whew!!), and they sent us a text linking us to the invoices and estimates of the parts, labor, etc. So we know about how much it will cost to get the car up to snuff. No BS, just the facts, and we've had an awesome, easy experience so far. Highly recommend!!”
“Went in as a new customer to my have sensors checked on tires. They found the defective one and fixed it immediately while I waited. Great group of guys working there. Would definitely go back!”
“Charlie has worked on a couple of my old cars and I couldn’t be more pleased
Takes great care of everything and always gets the job done in a timely manner
I would recommend him to everyone”
“I worked with Keith when he came out to do a prepurchase inspection for me on a car I was looking to buy. He’s great! He helped me out on short notice, which I am very grateful for. He was very knowledgeable and thorough and had a very fair price. I believe he’s fully mobile, which was very convenient. Overall nothing but good things to say!!”
“The mechanics at this shop treated myself and my friends with kindness, dignity, and patience! Luis, Robert, and Jacob were all very honest with their decisions, and made no unnecessary moves when fixing our car. They provided a free shuttle service to and from the hotel we stayed at overnight, and were communicative in the morning about the timing of our fix. We were brought back to see under the hood, and they always brought out the parts + their replacements for us to see. They made sure to test drive our car multiple times to make full sure they completely fixed the car. They got us in on a Thursday and sent us back on our way to Montana the next day! I recommend this mechanic over any others!!”
“I have been to Kia for all of my service needs for the last 3 years since I bought my car. They have always been very accommodating and since their new building I have noticed a more welcoming environment. I would compare this dealership to the Audi dealership when it comes to customer service and inviting atmosphere.”
“If you’re looking for a shop to work on any of your vehicles this is by far the place to go! Not only did Mitch figure my issues out quick but he was very good at keeping me updated with the whole process. He gave me multiple options on how to get the truck back on the road while still keeping budget in mind. Definitely a mechanic you can trust.”
“By far the best! I am from Spokane WA and twice have had to stop because of an engine sensor on two different vehicles. J was accommodating, knowledgeable, personal, very generous, professional, just to name a few. I will always seek out his shop for service.”
“Needed to get an oil change on my husband's car and the staff was very friendly and walked me through everything that they were doing to the car beforehand and you could hear them communicating so you knew when they were doing what to your car.”
“I can’t say enough good things about this automotive repair shop! From the moment I walked in, I was treated with professionalism and genuine care. The team was incredibly reliable, getting my car diagnosed and repaired quickly without cutting corners. Their customer service was outstanding—friendly, transparent, and always ready to answer my questions. Most importantly, they were honest and trustworthy, never trying to upsell or suggest unnecessary work. It’s rare to find an auto repair shop you can truly count on, but this one exceeded all expectations. Highly recommended for any and all car repairs. I won’t be taking my vehicle anywhere else!”
“I've used this shop for several years because of their honesty, but they proved their integrity yet again with a tricky issue on my truck. When a fuel system problem turned out to be more complicated than it first appeared, they went completely above and beyond to make sure it was taken care of properly and stood behind their work 100%. A shop with this level of fairness and character is incredibly rare. They have my loyalty and my business.”
“Came in for an oil change and shake over 60mph. Was extremely pleased with the service! Was welcomed with a smile from both service advisors. Christian and Adam were respectful and informative and made sure my expectations were met. Fast service and straight to the point communication allowed me to have my car on the road more quickly than expected. Alex also came out to communicate a few other things involved with fix, which it can be nice to hear from the other people your trusting to do work on your car. Will be coming back for future repairs and normal maintenance.”
8:30AM - 6PM
7171 W Canal Dr, Kennewick
Auto Repair
“Andy, Dylan in sales and Bobby in financing were very friendly, professional and courteous. Car buying in the past has been very stressful and time consuming but these guys made it a great experience in comparison. I bought my last car at Lithia and I will be looking forward to buying my next car at Lithia as well. Thanks, guys, for doing such a great job!”
“I would highly recommend coming here. I've been here twice and both times were met with great customer service and a quick turn around time. Mechanic found another issue while replacing the solenoid I asked to be replaced. I appreciate that and the overall cost to replace and fix my issues were fair. Thanks again!”
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“Ryan and his crew did an amazing job on repairing the front of my Chevy truck from a hit and run. From the beginning they were friendly, professional and quick to start the process. They kept me informed all the way through. I am extremely happy with the final results and would definitely recommend them to anyone who is looking to have a vehicle repaired. Thank you Ryan”