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“I've used this location a lot, I think its alright. Most of the time I have no issue, easiest thing is to create the shipment online and they mail you a barcode, which you can scan in store and attach to your package. Sometimes the email doesn't send though, and then the UPS store staff doesn't really care and charges you to print out the label, which is pretty dumb so I'm rating it lower for that. Not really the store's fault but more so on UPS”
“They give fast and convenient service, always greeting, serving friendly and respectful. Giving full information about receiving and for return service to them and other company too.”
“Thank you for all the hard work you do and helping us with our storage units. I had one for a while. My sister and her daughter have one and they have had them for at least 5 years and the ladies and that are working inside the office and the guy they have always been very friendly cordial and has helped us a lot”
“The local mailbox shipping store!
They cover all of your shipping needs and help you get the best value for what you're trying to ship.
Much like all of the businesses located in Capital Hill, this place has only street parking available. And it's popular before the end of the day, so plan accordingly.
The location has boxes and packaging in-house for purchase as well as office supplies and candy!
Staff is friendly, and I love the homely vibe of this spot. There were birds churping and people stopping by, whether it's the regular or the newby like me.
Kind and knowledgeable service.
Midas 5-stars for a personal mailbox experience.”
“Been a customer for 2+ years and everyone is so kind, often going above and beyond. We were without mailbox service for a year due to having to move out of the neighborhood but now we're back and happy to see not much has changed!”
“Fast, kind and efficient staff at this location. Very helpful with tons of good tips for customers. I would recommend this place to anyone, especially if you are dealing with something valuable.”
“Huge shoutout to Manny and Aurelia! They were extremely friendly and helpful!
Made our visit smooth and efficient. No issues, highly recommend this location for any of your shipping needs.”
“This UPS store is super convenient if you live in Wallingford. The store is clean and brightly lit. The two guys working there were very friendly and helpful. I got my package boxed up and shipped within 10 minutes and the price was very reasonable. I was very happy with my experience and would gladly recommend this store to others for all of your shipping needs.”
“I love the service and the friendliness of a small owned family business. I drive out of my way so I can visit these fine folks even though there is a FedEx by my house. They are always willing to help and professional and courteous. The best Postal Service in town as far as I'm concerned!”
“After being turned down by another UPS store, the customer service rep at this store was so polite and helpful. We got our label printed. Thank you so much for your great customer service.”
“I’ve used this business on two occasions for shipping. In both cases, we brought art and a mishmash of unpacked items in to ship. These guys were awesome! They were expedient, packed everything well and our items arrived in perfect shape. I highly recommend them!”
“I don’t usually write reviews for post offices, but WOW the staff here are so kind and helpful! I don’t mail things often, but they made the process easy and offered amazing service. I have come back here twice and had the exact same experience both times. It gets a little busy during lunch hour and immediately after work, but the line never takes too long.”
“I always ship my things out of this UPS Store. The staff is always friendly. The lines are seldom long, and if they are, they move fast. Highly recommend this UPS Store location!”
“I have been a box customer here for 3 years. Kevin (“the Asian guy”) is direct and forward, not rude. He is very helpful when you need him, is always patient with me even when I have a ton of returns or come in 5 minutes before closing. He’s even walked stuff out to my car before.
The Amazon kiosk and drop off makes returns easy. If you ask for help, one of the employees will help you.
There’s street parking in the front. I think a lot of these reviews are misunderstandings. I’m nice to them so all the UPS employees are nice and helpful to me. Simple reciprocity.”
“Our friends were visiting and their 3-year-old left his favorite stuffy behind. I dropped it off at 6pm and it arrived the next day at 11am in Wenatchee, for a reasonable price. He was so happy. Thank you!”
“People makes all the difference! Sonja is absolutely a jewel and angel and incredible human! Everyone loves her, she made everyone smile during long waiting lines, I visited the office 2 times, and both were best experience ever in a post office!”
“The staff were incredible! They had our whole passport application for our newborn daughter ready for us, including reformatting the JPG photo we sent to make it passport-friendly. I told them I’d stop by to pick everything up, and they went ahead and printed everything ahead of time. I also had to get another form notarized, and they were quick and efficient with it. Very impressed with this UPS location in particular!”
11AM - 2PM
2226 Eastlake Ave E, Seattle
Mailbox Centers
“I loved Eastlake Mail. Used one of their PO Boxes through iPostal1 and it was super affordable. Their employees were always nice to me and I appreciated Eastlake Mail’s help as I traveled. When I left, they offered to keep an eye out for my mail for the next two months. Overall, great customer service and would recommend to anyone looking for a PO Box.”
“Great quick service. The man and woman (I assume are the owners) are always a delight to talk to. They are helpful in the store and on the phone with all my postal questions.”
10AM - 4PM
218 Main St, Kirkland
Mailbox Centers
“I've had a mailbox there for more than 30 years with no problems.
But for the last two weeks I've been unable to get a call through to order my mail forwarded, only a recording and messages have not been returned. Is there a problem with this store?”
“Chris is nice and kind. I’ve never shipped any packages before and he helped me with everything. Great place with great service! Absolutely going to be back with more packages”
9:30AM - 5:30PM
24 Roy St, Seattle
Mailbox Centers
“The employee who helped me was so polite, professional and helpful, while: the phone was ringing, there were 3 customers behind me and a woman trying to get his attention by waving her cell phone at him.
Exceptional service, exceptional employee.”
“Love this place! The employees are helpful and well-informed, which is great when trying to figure out the best shipping option. They also can print things for you (for a small fee) if you email it to them. There’s a loading zone spot outside, so parking has never been a headache. It’s also dog friendly!”
“Not sure why they only have 3.4 stars. I arrived to get some very important documents notarized and shipped. The staff were very helpful, friendly, and professional. They answered all my questions and helped me with any issues I might have had. I was hesitant to go to the location , because of the ratings. However they are within walking distance of my home. Honestly Im glad I did, I was in and out with no issues or complaints.”
“I have no clue how this place got any bad reviews!?! I've been using them daily for 8 solid yrs& i have literally known every single employee during those yrs. They go WAY above and beyond for me and always have... Of course, I'm super friendly to them and I speak to them like human beings, but I've witnessed ppl be heinously rude to them. They never lost their temper with the rude customers, either. I did, however. These ppl are saints. If I'm shipping something important, i ONLY trust UPS Factoria. It's always on time, they never have ever lost a pkg of mine. I mean, they treat me like family. That's why I spend the money on a box there. Are they the very cheapest place in the world? No, but you get what you pay for in the mail world. How important is your stuff to you? Mine's important so it's nothing less than UPS Factorja for me. Always the best. Id give this place and every employess 10 stars and a vacation if I could. Use them. You won't regret it.”
“Kin was incredibly helpful and professional. He assisted me with a heavy, damaged box that was falling apart, and handled it like a total pro. You could tell he knew exactly what he was doing — calm, confident, and efficient.
What really stood out was his attitude — respectful, kind, and genuinely focused on helping. It’s rare to meet someone who takes their work seriously and makes you feel taken care of at the same time.
People like Kin make a big difference. Truly appreciated!”
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“Employee was super helpful when I needed to print return labels and return packages - even scanned them with his phone so that they could be printed bc I didn't have wifi. Thank you!”