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“I went to the Redmond Ridge Verizon Victra to replace my old failing SE phone. Am a low tech person, and Colin who worked there today was knowledgeable about all the products, thorough, efficient, a great teacher, and very patient. He transferred all the data from my old phone to the new which for me was a huge thing, something that would have been hard for me to do independently.
He made sure I understood the basics of my new phone before I left, with an invitation to return if I had issues I couldn't resolve at home.
Another customer service aspect that Colin excels out is coordination of customer needs. It was pretty busy when I was there, and he was clear about how long a service would take, when customers could return (if other than a quick question) if they didn't want to wait--he's very respectful of people's time. He's excellent at multi tasking.
Colin offered wonderful customer service and I will return to this store because of him.”
“Really great service from the team at Jet City - repaired my iphone camera for less money and way faster than it would have taken at the Apple store. I don't hope to have a broken device again but would definitely take it here before going to apple in the future.”
“The employees here at this location were incredibly kind and helpful. Got my laptop fixed quicker than anticipated and their prices are extremely reasonable!! Thank you so much!”
“Had the best experience at this Verizon retailer. These things can be a hassle, but our sales associate, Nolan, took really good care of us. We had a somewhat complex transaction - moving 2 lines off of one account to a new account, moving one line to a different phone, and purchasing a new phone. It took a while, but that was to be expected. Overall, very happy with the friendly, competent service we received from Nolan at this store!”
“Very patient and helpful even though i clearly come in closed to the close time. Really appreciate the transparency in the solution and information, will def revisit.”
“There are missing people in Portuguese. Some participants make an effort to speak to us even through the translator. Others don't answer you, you send them to the call center number.”
“Tyler that works at this store is the best! We went in to get new phones and he was extremely helpful. He walked us through all the options (without being pushy), answered many questions and helped us get our new phones set up. He was kind and patient and clearly really knows what he’s doing. Overall it was a great experience for getting a new phone which can be a stressful process. Definitely recommend this store and Tyler!”
“I was struggling with my email for a long time with my email. Then I came in the Bellevue square att and Gabriel took one minute of his time to fix the problem. Wow,I should have came here earlier.”
“Andy at atnt customer service did above and Beyond service and iam very great full for all his help iam one happy customer when Andy is here working Victoria g tranilla”
“Thank you Thank you Thank you Ryan! I can not say enough Thanks to Ryan and his staff for all that they did to help my son and I with some difficult phone issues. Ryan not only stayed late and helped us but went way above and beyond with going thru and explaining things on my phone even out of the scope of what we came for. Helping me understand and learn about my phone. He had such a wonderful attitude and never once made me feel stupid or silly with my confusion and questions. Some of the best customer service I have ever had!”
“Sapphire was great!! She was bubbly, energetic and made sure my concerns were addressed and looked into while I transferred over from T-Mobile. I’ll definitely stay with AT&T for a while since I enjoy the coverage, and the home internet they provide!!! 35 a month for internet since my address qualified?! I’m sold on that!! Got tired of paying for Xfinity and comcast.”
“I tried ordering a phone online. After too many failed attempts with stock, availability, and page refreshing on its own. I called Kirkland location and made an appointment with Stevie. Went in 45 minutes later. He helped me right away, had me set up with a phone in minutes. He then proceeded to sync all my phone information to the new phone, put on a screen protector, and found me a sale $10 phone case all in one short visit. He was refreshing to chat with and very personable. Absolutely recommend going to see Stevie if you go in store. The other folks were very friendly as well. Would recommend if your impatient person, make an appointment, since that location is so central, don't be upset that you didn't preplan. Also, if you do plan to purchase, call in advance to make sure they have the product as I did before I made the trek.”
“These guys are geniuses. Thank you for solving a complicated issue with my SIM card and helping reactivate my son’s phone. There’s no way we would have been able to
figure this out without your helpful service!”
“The after sale service is amazing
He knows what he is doing and boom boom boom, everything is done and got me a rental too?? So thankful. Hopefully I can get my luggage back soon.”
“G was absolutely amazing honest and true. Not your regular sales person. Instead of selling me on some bs she sold me on her self. Was happy to do business with att. Take notes Xfinity. She went above and beyond. Go girl”
“This place has all the stuff for most Seattle sports teams and my kids love it. The staff there is cool and not only know their sports stuff but the store inside and out. Made it really easy to find and get the correct Metcalf jerseys for my two boys. I've also returned a couple things and it's super easy. Highly recommend.”
“Rafael is awesome (!)
The other employee called me "my man" and I told him it's offensive but he has never apologized
I was about to give this store a bad rating until I met Rafael...I'm being very honest
There's a bit more I can say about the other employee if the owner wants to know more”
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“We had a very hard task to do and getting my aunt a new phone and the AT&T rep at the Redmond, WA store was fantastic. Shout out to AJ for his patience and determination getting us set up. Thank you so much”