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“Scott was great! I'm not very tech savvy so I had a lot of questions. He was super kind and helpful and never made me feel like the village idiot. Additionally, Scott was competent, knowlagable, and friendly. All my requests were honored and I left happy. Thank you!”
“I was having all kinds of trouble getting my account details sorted out. Jason, the store manager, was a rock star - getting on the phone with T-Mobile support and walking through the entire process with me; getting me an updated account and saving me a significant amount of time and money. Then he walked me through the details, and helped me download the T-Life app and getting me set up.
I know that's not the most glamorous effort - not selling new phones or new plans. But I've been a T-Mobile customer for many years - and thanks to his effort I plan to be for many more years. Honestly the best customer service I've ever had from a cell phone company. He went above and beyond to solve my problems - thanks Jason!”
“Liam was amazing! Handled all my needs in a fast and friendly manner! I told him my issue, what I needed and he handled the rest. With my son’s graduation and his driving test all in one weekend it goes without saying I was a little more than stressed when my phone stoped working and needed a new one asap! Liam made the whole experience enjoyable and I felt treated Iike family Thank you so much!”
“I've been taking phones to him for repair since 2018, from my S8+ to my S23 Ultra a week ago, which I'm typing on. Not only has he fixed my screens, but he repaired a loose connection with a speaker that another repair store messed up. He's so friendly and courteous and I'm not worried when I break a phone in any capacity because he can fix it and his prices are so reasonable.”
10AM - 8PM
105 E Mission Ave Suite B, Spokane
Mobile Phones
“We switched over to T-Mobile and this location took care of us ! Steven and the team know what they're doing and they made sure they got us the best deal ! Highly recommend”
“My phone quit working. we arrived at the store before closing. Mason quickly diagnosed the problem. he checked our current plan and provided us with cheap cheaper plan and more coverage, including the additional of internet access. he stayed an hour to complete setting up my phone.he helped me recover passwords that I forgot. I need my phone for my job period Mason perform his job and he went beyond my expectation period I was working the f f. 24 hrs and will not be able to leave the hospital. He will be an excellent employee of AT&T.”
“My deaf daughter needed a new phone and we chose one phone then changed our mind for a better phone half way through the the process of set-up, Damon was very patient and understanding with us. He was great! I dont think improvement is neccessary, except maybe to offer a bottle of water while waiting through the process of set-up? Even though the store had air conditioning, it was really hot outside before we arrived.”
“Jullian and Steven and the rest of the staff were awesome. They were extremely busy, and they stayed very professional, courteous, and fun. They worked out a great deal for us, and literally kept our business with Verizon. Will definitely be going back here for anything I need.”
“The Network Operates
We build not myths, but modules, wires,
We code in rows, not rhyme;
No muses here—just stacked desires,
Compressed in datastream time.
We send the signal, node to node,
And mark each fault and fact.
We do not seek the poet's ode—
We optimize the act.
> ? Click-clack goes the server blade,
Whir-whir spins the drive,
We speak in code, machine-parade,
To keep the thought alive.
No pen or pipe, no dreamland shore—
The cloud has killed the quill.
The packets march through router war
By algorithmic will.
No room for lutes or lyric haze
In factories of light.
We craft the day in data rays
And calculate the night.
> ⚙ Ping-ping goes the protocol,
Hop-hop down the line,
The human voice is now a call—
Compressed to fit the spine.
So hail the cables in the trench!
So praise the router’s hum!
The scroll is dead, the shell is wrenched,
The terminal has come.
We do not write—we interface,
We scaffold thought to code.
We build a mind across all space—
No hearth, but shared node-load.
> ? Click-clack, the signal's sent,
Clack-click, it finds its place,
This is the age of measurement,
Not lyric, but database.”
“I was very happy with the Verizon employee who helped me at this location. He was warm, friendly and went above and beyond to make my experience great. I only wish I’d left T-Mobile sooner!”
“Excellent experience, J tried helping a lot when it came to problem-solving. We couldn’t come to a conclusion, but it wasn’t on them. He found a lot of work around highly recommend coming to this area.”
“Chelsea and Seth D made my time at T-Mobil better than I could expect. My phone got stolen I need to replace it, Seth D took his time and gave me a way better option for a replacement phone than I expected to receive. ((( Oh, I'm going to miss you Samsung Note 8 ya you were old, but you held your own with the best.)) Chelsea, her pure kindness, grace, and patience made sure that everything on the new phone was completed. I was treated like my time and money meant something, and that kinda customer service is rare. Seth D thank you for your understanding and letting me take the time to figure out what I was going to purchase. Chelsea simply put, you're amazing, thank you both Massive Massive Respect!!!! If you need help and you are a T-Mobil Customer and you have been thinking about upgrading your phone or need anything go to level 1 at the North Town Mall it will be worth it. BS1”
“Willow was amazing. Getting my number transferred to a new account turned out to be quite the challenge. Willow demonstrated solid professionalism, patience, and the tenacity to work through each possible solution until she made it work.”
10AM - 8PM
4808 E Sprague Ave Ste 200, Spokane
Mobile Phones
“Alex accomplished a small miracle for me. I spent 45 minutes and 2 call backs after spending 20 minutes online trying to make a purchase. Alex had it done in less than 5 minutes. My hero for today!”
“thanks so very for your support today i really needed to see it and it made my heart so much more than it should be but thank youuu for being there and being a great person to be around you guys so thank youuu so very kind to us all for the love you all so very many more to”
“This is the best phone store I've ever been to
His name is Colton, I Believe. Or Colson. I think it's Colton. He has been so nice to me since the day he signed me up, nice and helpful. I am pleased w my phone and the service and everything. The other lady a couple of weeks ago was very nice and helpful too.”
“Today I had the ABSOLUTE PLEASURE of working with Chris!! I’ve been to many ATTs recently to get some simple issues fixed and instead of being sent away he went ABOVE AND BEYOND!! 5 stars! 10 / 10! Would HIGHLY recommend!!! Thank you Chris!! Keep slaying it!!”
“I was heading into town and was going to be arriving right at 7 when they closed and only had to drop off my trade in phone. I called and Sam answered and told me he would let me in when I arrived and no worries if it was a few after 7. Well I apparently called the wrong store because I went to the one by Fred Meyers and got it turn in. About 15 after 7 poor Sam called to see if I’d still be stopping by to do the trade in. I apologized profusely and Sam was completely understanding. although I didn’t do my actual business here, Sam was great by staying late and I’d definitely recommend! Awesome customer service!”
“Great experience for my family visiting this store. I was personally in Minnesota, speaking with ELLIOT ahead of my family arriving to the store. Elliot was very knowledgeable and tech savvy when it came to knowledge-transferring my family member's needs ahead of their arrival. I want to say BIG THANKS to Elliot as his efforts deserve to be recognized. I really appreciate his class act.”
“First of all, I have never in my life went to ANY business and be treated this AMAZING! The customer service displayed by the manager Tasha Maria was hands down the best I've experienced thus far. Not only did she and the others treat me the way a customer should be treated, but they also treated me like family. Helping me out to make sure I could get a nice new phone, charging my old phone and helped me set up my new phone. All the while just talking and actually enjoying the experience. I was a Verizon customer my whole life and now, I wish I would have made the switch sooner. Spokane, if you want an amazing experience with friendly people who actually care about the customer, this cricket wireless store is the place to go. This is my new and only one stop shop for my cell phone needs and I highly recommend you make it yours!”
“Very friendly and helpful! My phone was broken and not getting service at all so I came into the store and got a new phone because the antenna was damaged which i would have never known. It was a quick and easy process for me plus the guy who helped me was talkative and pretty cute lol but I didnt feel pressured to buy or anything like I would normally expect to.”
“I wanna give a shout out to Ethan he went above and beyond to help me get my Daughter’s their IPhone that they have always wanted!! Thank you for being so kind!”
“What a great experience, much respect and informative interaction with the representative here that we had on Mothers Day!!
Thank you so much ?”
“I had the most wonderful experience at Cricket on Market st yesterday. Can you even say 'wonderful experience' when heading into a phone store? I never could until yesterday. The customer service i received from Tia was the best customer service experience I have ever had ANYWHERE in all my 41 years! Tia was genuinely friendly and extremely knowledgeable. Tia was multitasking and making herself respectfully available to every customer in her store while simultaneously not ignoring or taking away attention from her tasks. I joked saying she should be working for NASA. Tia went above and beyond for everyone in her store yesterday. This woman left an impression on me that I will never forget. I hope the owners of this location appreciate her and gives her a much deserved raise! I went home and immediately told my brother and friends about the deals cricket had and her amazing service. I will tell everybody to switch to cricket and as an added bonus, go meet Tia in Spokane on Market Street and she will renew your faith in humanity!”
“It Has Been My Personal Wireless Cell Company For 18+yrs Now I Wouldn't Change To Any Other Cell Phone Company Cuz This Is A Great Company To Be With That's In My Opinion Only.. TY Cricket For Ur Business From A Very Well Appreciated Long Time Customer..”
“Yall let me tell you. I might have to start calling Lizzy, Wizzy because she always does magic if I have any issues. Idc where you are in the PNW. If you need help with your cell phone plan getting it from Lizzy is worth the trip.”
“Found everything I needed for my camp trip and the lady who helped me was incredibly nice and considerate. I came in through the "outdoor/garden" doors and she let me know that those doors get locked up at 7p. I found what I needed right before 7 and she checked me out, was extremely polite and I thanked her again for letting me know about the doors locking otherwise I would have had to go all the way to the other side of the store to get out then walk back to my car.”
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“Very nice knowledgeable professional guys that work there. It’s been many years since I have had to have anything fixed and the sticker shock on a screen for an iPad and a phone was very shocking! I did request a veterans discount, but they were not able to do that. I hope I never have to have anything ever fixed again! Ha ha. The cost to repair these things does not seem to be in line with the market cost of devices, which seems to me, the devices themselves are overall cheaper than getting them repaired, but it is a crapshoot, and when you’re stuck and have no choice, which sucks that there is not better choices, you gotta do what you Gotta do I guess. These guys are close to me on the south hill if they had been any further, I probably would have checked other places but I didn’t. So far the work of Cours is good and they do have a lifetime warranty on the parts and service which is a plus, I guess that helps soften the sticker shock for the New screens only. They were incredibly fast in fixing less than 24 hours. That’s also a big plus! Right now I don’t feel as bad about paying what I paid after discussing it on here lol it’s still cost too much and I am old! Thx CPR!!”