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10AM - 4PM
3771 E Washington Ave, Madison
Mobile Phones
“Phone screen was severly cracked and had water inside, was able to fix it like new and in a timely manner. So worth going to for any phone fixing needs! Thank you!”
“Marcus was incredibly helpful. He was patient and respectful with my elderly stepfather who can be very difficult to work with. Thank you for the new phones and fantastic service, Marcus!”
“This is perfect and well worth it! None of those nonsense cup holder, suction cup, vent clip or light mounts contraptions! This installs easily and perfectly and looks great! Once set just slide phone in and out as you enter and leave car! Love it!”
“I needed a new phone and cannot believe how amazing the service was! Benjamin Stauffacher went above and beyond with his customer service. He was very on top of what needed to be done both in helping me and other customers in the store.This will definitely be the Verizon I will be going to from now on. Cannot recommend enough!”
“Went to the store with some issues with activating phones and JR was amazing, was very personable and solved all of our issues and answered all of our questions with ease. Would recommend JR any day of the week.”
“Cristian was a rock star helping us with an upgrade this evening. He went above and beyond to help us, even staying late to assist with the longer than anticipated upload issue. Fantastic customer service!”
“Super nice, not just when getting new phone! Each time I have a question the staff member called Angel( hopefully I'm not mistaking his name) is super helpful and friendly, he does not do eye contact, however his work ethic is spotless. Recommend this store 100%. I was a Spectrum phone customer for about 5 years, and since day 1, till today Angel has been exceptional, he's super humble!!!”
“Bryan was absolutely fantastic. He was the only one working in the store and was treating everyone with kindness and fairness, he was not phased at all. He’s a true professional, he helped me set up my new phone, flawlessly. Will definitely be back to him for any questions or concerns.”
“I can't appreciate Sean enough for his time, patience, and determination to take care of my needs with phones and services. I've never encountered anyone so willing and to see that he went above and beyond has me in awe. Thank you Sean for your passion and support in helping me upgrade my phone, as well as making it a smooth and easy upgrade to the best of your ability. ? He deserves a promotion for doing what he does as it exceeds a lot of expectations!!”
“clean store everywhere. they have a good variety of clothing with good sizes. self checkout is big and store is organized very nicely. stopped in quick for a couple of grocery items.”
“If Jose is not the manager of this store, he should be! Fast, knowledgeable, friendly - and very patient with my adult son who is has some disabilities and a lot of anxiety. Jose's customer service was The Best - Thank You!”
10AM - 8PM
3868 E Washington Ave, Madison
Mobile Phones
“I stopped in with my family a few weeks ago to purchase a new phone for my Mom. Shakira was wonderful to work with! She answered all our questions, recommended phones and accessories, set up the new phone, transferred the contacts, and even downloaded the apps my Mom uses regularly so she didn't have to navigate that herself since she's not very tech savvy. Shakira was very patient throughout and provided excellent customer service. I would definitely go to this location again!”
10AM - 7PM
1532 W Broadway Suite #107, Madison
Mobile Phones
“Amazing service from the gentleman, James LeBontare and Jean, Excellent at helping me set my new devices . If you want great service please ask for one of these men.”
“John was Amazing, and his Customer Service was phenomenal!!! He answered all of my questions and made sure that I understand everything about my new phone. I definitely would recommend that you stop in and ask for John when you do.”
“I would give these guys 10 stars if I could. The technician at att can't help me so they send me to Tech heroes and they get my microphone working in few seconds. Turnout it was a plastic seal cover the microphone.Thank you Tech heroes of Madison!”
“The store manager, Preston, is awesome! My family just switched from Verizon to T-Mobile. Unfortunately, one of the new phones started having issues holding a charge shortly after I got it and on the day I was supposed to fly out for a trip out of the country. Preston got on the phone calling all of the local T-Mobile stores and was able to locate a same-day replacement on our route to O'hare. He saved the day!”
“Jean provided outstanding service and went above and beyond setting us up with new watches that were free! You can actually count on a competent employee to assist you!”
10AM - 7PM
6918 Seybold Rd, Madison
Mobile Phones
“Tyler on Seybold Rd here in Madison had THE BEST customer service I’ve encountered in a long time!!! He took his time and went through perks and discounts on my family share line! He saved me HUGE!!! There was no pressure but pure honesty and information that benefits my whole family!! He installed the screen protector with pure perfection! Thank you Thank you Tyler!!!”
“The reps there are ALWAYS knowledgeable and quite helpful. They’re also down to earth and know we’re all on this journey together, so they go out of their way to treat everyone with respect and act as community members SHOULD with each other and us! LOVE this store and their peeps. .”
“Had an awesome experience at this store! The staff were super friendly and really helpful. They made everything easy to understand and took the time to make sure I got what I needed. You can tell they actually care about helping people. Definitely recommend stopping by if you need anything! The whole team are such good vibes”
10AM - 7PM
2835 E Washington Ave, Madison
Mobile Phones
“I was with Tracfone for over a decade but something went wrong recently. My phone suddenly stopped working, and I spent hours online with their tech support department, and they gave me the run around, cut me off, and locked up my phone even though my bill was paid. I gave up after five hours and the next day went to Cricket to get a new phone, the whole ordeal with the Clerk trying to get the transfer pin from Trac to get my new service activated with Cricket took 4 hours, and Trac jerked the clerk around. The clerk was there for me the whole time, and got my new service hooked up, activated, a new phone and plan, and no data was lost. Plus, this phone is much faster and has much more features and data space. I appreciate the good service and wish they have a brick and mortar store at a downtown State St. location as well.”
“We were referred to this location from the Monona store. Thank God! Monona store is terrible. We needed to replace a broken cell phone and talk about bill adjustments, trade in, service, etc. Our salesperson Taylor was over the top fantastic!She spent as much time as we needed. Figured out which scenario worked best for us! Explained how the new Verizon home Internet works and where it works. Not in Madison yet! She was great! Saved us money on future bills and got us some credits on services that we were still paying on that the Monona Location said they had taken care of! Awesome service!I cannot recommend this location any higher!”
“I cant THANK SETH, MAUVE and EMILIANO enough for yesterday! I came in because my snowblower ate my phone- UGH.
The first time I arrived at the store yesterday, another rep was helping me. He was the worst. He was a complete jerk. You could tell he didn't want to be at work- but that's not the Customers fault.
I left pissed. I went to find a phone to start my insurance claim and came back to the store desperately, because in the Medical Field and being on call you need a PHONE! This is when SETH, MAUVE and EMILIANO STEPPED IN. They were calm, as I was a mess. Seth had so many good ideas to get me up and running again. I cant thank you enough you three, for going above and beyond to help me in my panic moment. I hope this reaches your Manager.
For customers... ASK FOR ANY OF THESE THREE WHEN YOU NEED ASSISTANCE at US Cellular on Washington Madison East. They will not disappoint!
From the bottom of my heart, thank you! I hope the Pizza reached you guys and it was delicious!”
“This is a very well located store, easy to park. I'm a truck driver and there's lots of room for bobtail only. Sorry no trlr.
The people are professional and courteous. I was assisted by Laine and he was of great help changing my phone's sin card and explaining things on my phone and tablet.
Very knowledgeable and polite.
I love Verizon and this was a pleasant visit to a store.”
“I switched over from Verizon and Claudio was super helpful. He broke down the process, made sure I understood everything, and was patient when I had to figure out some details of my old account. I had to come in the next day since I was missing some info and Brad was also very friendly and helpful. He finished the switch smoothly and quickly. Great customer service. Thanks Claudio and Brad!”
“Too often people only leave reviews when they have bad experiences someplace, not usually for good experiences. I'm here to change that.
On Wednesday November 5th I started working with a younger guy and he was absolutely fantastic!!! I wish I could remember his name. I was in with my 10 year old autistic son and this guy was so patient and amazing with him. Asking my son questions, answering all of my son's strange questions about the store that had nothing to do with the purchase we were making. He didn't get frustrated when my son couldn't pick which color watch or band he wanted. Unfortunately this kind young man pinched his finger in the drawer towards the end of our sale and he had to step away because it was bleeding. Please find him and give him a raise!”
“I came into the store on Friday night. And I have a ray review for Aquila S. She was so helpful and knowledgeable. And she understood my situation. Very personable. She got me exactly what I needed and I’m so thankful that ticket to work with her on getting a new line with a new number. I definitely will be coming back to this store hopefully I get to work with her again. She is an amazing person, and I recommend anyone that needs to talk about a mobile device work with her”
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“Fantastic amazing support from Orlando-- he helped with our new phones and so much more-- updated our accounts worked with us to get us the best deals for what we needed -- He was kind, patient, knowledgeable and so helpful!”