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“My family and I switched from Verizon to US Cellular. The patience, service, and great attitude from Adrian was a refreshing experience. Adrian was proactive and helped us get setup right away while waiting for the current customer to get his phone figured out. He walked us through the signing process and made us feel comfortable and confident about our service plan. I wanted to tip Adrian, but he wouldn’t accept it. If I’m unable to tip, I’d like to encourage his manager to give him a nice raise.
Thanks for your GREAT service Adrian.”
“I originally went to another location but had a very rude and unhelpful associate there, so I decided to try the Fitchburg location instead. Sean was fantastic from the moment we walked in friendly, smiling and in great spirits. We waited only a few minutes which was no problem at all because Sean made the experience pleasant. He got us in and out quickly, answered all my questions and made the entire process easy and stress-free.”
“My 95 year old mother broke the tip of the charging cord inside her iPad. I couldn't see how to fix it, so brought it in to uBreakiFix. Tony said they see this every day, and they fixed it in ten minutes. He said I was lucky that my futile attempts didn't break anything, because I could have turned a simple repair into a difficult one. Next time I'll bring it to uBreakiFix right away!”
“JR at the West Towne Mall, Madison, Wisconsin AT&T is extremely helpful and knowledgeable. He knew the many steps to remove my older hotspot from prepayment with excellent customer service. He also made recommendations to save money on future plans. Thank you JR!”
“Super nice, not just when getting new phone! Each time I have a question the staff member called Angel( hopefully I'm not mistaking his name) is super helpful and friendly, he does not do eye contact, however his work ethic is spotless. Recommend this store 100%. I was a Spectrum phone customer for about 5 years, and since day 1, till today Angel has been exceptional, he's super humble!!!”
“Very good service at this location; Abram did a very good job in explaining everything to us, and stayed late to help us an hour after close. Very kind employees!”
“A satisfying experience in problem solving with the administrative part of AT&T, ie billing
at the AT&T store on University Ave in Madison Wisconsin. Resolved the issue competently and without contentiousness, which I experienced in a different store previously.”
“Brandon gave me the best service I've ever had from Verizon and I've been a Verizon customer for 20 years. Very helpful, professional, friendly and solved all my issues.”
“Fixed up my iPhone 11 screen super fast. Even put in a new replacement battery when he saw that mine was pretty shot. As well as a new case and screen protector and case all for a fair price!”
“If Jose is not the manager of this store, he should be! Fast, knowledgeable, friendly - and very patient with my adult son who is has some disabilities and a lot of anxiety. Jose's customer service was The Best - Thank You!”
“Thank you, Amber, for helping us pick out our replacement phones and for transferring ALL OF OUR DATA/APPS to the new ones. We've used this store for three years and have had nothing but good, friendly service from the employees there.”
“I have been a Verizon customer for a long time and I just had an absolutely wonderful experience working with Jordon. He was patient and caring, and answered all my questions in a way that I could understand and in a way that eased my 'tech' anxieties as well. He helped me better address my concerns around my storage limits and worked with me to free up more space. He actively listened and never made me feel rushed... I give Jordon my highest recommendation....he's a 10+ on a scale of 1-5!! Verizon is fortunate to have Jordon on staff!!!”
“My service rep((Kevin) was extremely helpful! I’m elderly and he took enough time to explain everything so clearly. Best customer service I’ve had in a long time.”
“Had an awesome experience at this store! The staff were super friendly and really helpful. They made everything easy to understand and took the time to make sure I got what I needed. You can tell they actually care about helping people. Definitely recommend stopping by if you need anything! The whole team are such good vibes”
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“Might be good, might not be; I wouldn't know. Maps says they're open on Sunday, and that this was recently (3 May 2026) verified by owner.
They are NOT open on Sundays.”