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“I first talked with Fernando over the phone, he was very knowledgeable and helpful with all my questions. My in store experience with Maddy was wonderful, everything was done in a timely matter and Maddy was very professional.”
“My family and I switched from Verizon to US Cellular. The patience, service, and great attitude from Adrian was a refreshing experience. Adrian was proactive and helped us get setup right away while waiting for the current customer to get his phone figured out. He walked us through the signing process and made us feel comfortable and confident about our service plan. I wanted to tip Adrian, but he wouldn’t accept it. If I’m unable to tip, I’d like to encourage his manager to give him a nice raise.
Thanks for your GREAT service Adrian.”
10AM - 6PM
3771 E Washington Ave, Madison
Mobile Phones
“Phone screen was severly cracked and had water inside, was able to fix it like new and in a timely manner. So worth going to for any phone fixing needs! Thank you!”
“Fantastic amazing support from Orlando-- he helped with our new phones and so much more-- updated our accounts worked with us to get us the best deals for what we needed -- He was kind, patient, knowledgeable and so helpful!”
“Marcus was incredibly helpful. He was patient and respectful with my elderly stepfather who can be very difficult to work with. Thank you for the new phones and fantastic service, Marcus!”
“I needed a new phone and cannot believe how amazing the service was! Benjamin Stauffacher went above and beyond with his customer service. He was very on top of what needed to be done both in helping me and other customers in the store.This will definitely be the Verizon I will be going to from now on. Cannot recommend enough!”
“Went to the store with some issues with activating phones and JR was amazing, was very personable and solved all of our issues and answered all of our questions with ease. Would recommend JR any day of the week.”
“Cristian was a rock star helping us with an upgrade this evening. He went above and beyond to help us, even staying late to assist with the longer than anticipated upload issue. Fantastic customer service!”
“Bryan was absolutely fantastic. He was the only one working in the store and was treating everyone with kindness and fairness, he was not phased at all. He’s a true professional, he helped me set up my new phone, flawlessly. Will definitely be back to him for any questions or concerns.”
“I can't appreciate Sean enough for his time, patience, and determination to take care of my needs with phones and services. I've never encountered anyone so willing and to see that he went above and beyond has me in awe. Thank you Sean for your passion and support in helping me upgrade my phone, as well as making it a smooth and easy upgrade to the best of your ability. ? He deserves a promotion for doing what he does as it exceeds a lot of expectations!!”
10AM - 7PM
6918 Seybold Rd, Madison
Mobile Phones
“Thank you, Amber, for helping us pick out our replacement phones and for transferring ALL OF OUR DATA/APPS to the new ones. We've used this store for three years and have had nothing but good, friendly service from the employees there.”
“My wife and I came into the store after getting new phones from Apple. The phones needed to be added to our account and the manager Xavier helped us and two other customers by himself. Xavier demonstrated service above and beyond for all customers in the store, and he found creative solutions to all of our problems.”
“clean store everywhere. they have a good variety of clothing with good sizes. self checkout is big and store is organized very nicely. stopped in quick for a couple of grocery items.”
“Big thx to Hernan G for helping me out today! He was patient and explained all of the details to me when it came time to decide if i should get a new battery or get a new phone altogether. He also helped me get some discounts. If I have to go back for any reason I will ask for him specifically”
10AM - 8PM
3868 E Washington Ave, Madison
Mobile Phones
“I stopped in with my family a few weeks ago to purchase a new phone for my Mom. Shakira was wonderful to work with! She answered all our questions, recommended phones and accessories, set up the new phone, transferred the contacts, and even downloaded the apps my Mom uses regularly so she didn't have to navigate that herself since she's not very tech savvy. Shakira was very patient throughout and provided excellent customer service. I would definitely go to this location again!”
“Fixed up my iPhone 11 screen super fast. Even put in a new replacement battery when he saw that mine was pretty shot. As well as a new case and screen protector and case all for a fair price!”
“John was Amazing, and his Customer Service was phenomenal!!! He answered all of my questions and made sure that I understand everything about my new phone. I definitely would recommend that you stop in and ask for John when you do.”
“I would give these guys 10 stars if I could. The technician at att can't help me so they send me to Tech heroes and they get my microphone working in few seconds. Turnout it was a plastic seal cover the microphone.Thank you Tech heroes of Madison!”
“The reps there are ALWAYS knowledgeable and quite helpful. They’re also down to earth and know we’re all on this journey together, so they go out of their way to treat everyone with respect and act as community members SHOULD with each other and us! LOVE this store and their peeps. .”
“Jean provided outstanding service and went above and beyond setting us up with new watches that were free! You can actually count on a competent employee to assist you!”
10AM - 7PM
2835 E Washington Ave, Madison
Mobile Phones
“I was with Tracfone for over a decade but something went wrong recently. My phone suddenly stopped working, and I spent hours online with their tech support department, and they gave me the run around, cut me off, and locked up my phone even though my bill was paid. I gave up after five hours and the next day went to Cricket to get a new phone, the whole ordeal with the Clerk trying to get the transfer pin from Trac to get my new service activated with Cricket took 4 hours, and Trac jerked the clerk around. The clerk was there for me the whole time, and got my new service hooked up, activated, a new phone and plan, and no data was lost. Plus, this phone is much faster and has much more features and data space. I appreciate the good service and wish they have a brick and mortar store at a downtown State St. location as well.”
“Had an awesome experience at this store! The staff were super friendly and really helpful. They made everything easy to understand and took the time to make sure I got what I needed. You can tell they actually care about helping people. Definitely recommend stopping by if you need anything! The whole team are such good vibes”
“I went to the store looking for a new phone. Andrew did an excellent job finding me the correct phone and setting it up to meet my needs. Great to see this service these days.”
“I switched over from Verizon and Claudio was super helpful. He broke down the process, made sure I understood everything, and was patient when I had to figure out some details of my old account. I had to come in the next day since I was missing some info and Brad was also very friendly and helpful. He finished the switch smoothly and quickly. Great customer service. Thanks Claudio and Brad!”
“Too often people only leave reviews when they have bad experiences someplace, not usually for good experiences. I'm here to change that.
On Wednesday November 5th I started working with a younger guy and he was absolutely fantastic!!! I wish I could remember his name. I was in with my 10 year old autistic son and this guy was so patient and amazing with him. Asking my son questions, answering all of my son's strange questions about the store that had nothing to do with the purchase we were making. He didn't get frustrated when my son couldn't pick which color watch or band he wanted. Unfortunately this kind young man pinched his finger in the drawer towards the end of our sale and he had to step away because it was bleeding. Please find him and give him a raise!”
“While the check-in process could be a little more clear at the entrance, I was in/ out of the store in about 30 minutes or so. The wait time was completely reasonable as there were three agents working. At first, I was a little hesitant to sign up for the streaming service that brought me in ,but Kevin remained patient, answered all my questions, and in the end put on a nice presentation. I’d go back and see him again for the mobile service which he was not at all pushy about upselling! Well done! It’s really simple, don’t be a goober and these folks will be nice to you back. It’s very possible that this store is busy on the weekends so plan ahead.”
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“Skylar provided excellent customer service. Immediately upon the store opening at 9:00 a.m. she was working solo and inundated with two to four customers with various degrees of customer service being requested and or sales and she multitasked and handled it. Cool as a cucumber! Five stars for this young lady and her can do attitude & professionalism. It's rare these days but great to see!!”