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“We decided to buy 3 toilets from Parks Supply because Kathy was so helpful. She helped us make the decision with her product knowledge and patience. Parks has a 1st class showroom.”
“Oh my goodness....haven't experienced service like this in a long time! We accidentally left some hardware at Door Decor that was needed for our install and Mary Lynn (the OWNER), drove to our home and delivered it. Not only that, but she stayed and gave our workers a tutorial on the install with a template and specific instructions. I was blown away! Thank you Mary Lynn and Door Decor. Don't waste your time, just go to Door Decor!”
“Always got the tool you need at fair priced. And I don't understand all the pretentious hate for the place, as long as the tools aren't used in a professional setting (every day all day) they're going to last a good while.”
“This is a very good store. I have been coming here ever since they opened. I get a flyer in the mail about every 2 to 3 months and it has coupons in it. I always find something I need and I use the coupons. Check them out.”
“I just wanted to extend my sincere appreciation to Johnstone for their phenomenal customer service. We had originally ordered a warranty part through another company, where our customer's HVAC system was purchased, and were quoted a one-week turnaround. That stretched to two weeks… then three… and eventually over a month—with no clear communication and only vague updates like, “We’re working on it,” or, “That’s just how it goes sometimes.” When the order finally arrived, not all the requested parts had been included. Our customer was left without air conditioning for an extended period while waiting on the parts to arrive. Not only was this upsetting for them, but it also kept us from delivering the level of service and care we strive for. We ordered the part through Johnstone and Tommy contacted Goodman immediately, got the part ordered right away, and kept us informed every step of the way. Haustin was also wonderful, especially when I called in for updates. Their team stayed on top of the order, the part arrived quickly, and thanks to their responsiveness and professionalism, we were able to restore our customer’s cooling system. We’ll be paying a warranty filing fee since the system wasn’t originally purchased through them—but honestly, it’s worth it for the reliability, peace of mind, and outstanding service they provided. Ultimately, they saved the day, and we were able to get our customer’s AC repaired. If it weren’t for them, our customer would probably be without air for 2–3 months. Highly recommend them. I can’t thank them enough.”
“This store has it all...The lady was very friendly and knowledgeable. He was too. Only "problem" their credit card machine wasn't working and we had to go next door and withdraw cash. But had to have some kind of hassle or it wouldn't seem right. lol”
“I went to GLS Supply to pick out products for the remodeling project for our bathrooms and kitchen. Michelle was so helpful, very friendly and personable. They have an amazing showroom for product selection. After telling her the basics of what I wanted, she helped me with my selections and put together the list of all the products I needed for the remodel with the cost estimate. Prices were competitive. She was knowledgeable, professional, courteous, all the traits that confirmed I made the right choice with GLS. I met with her several times after the list was compiled to work through some changes and as before she was very helpful. During delivery of the items, she kept me informed on various delivery dates and continued to be very responsive. From beginning to end, I was very pleased with the process/outcome. She made the entire process stress free. I highly recommend GLS Supply, and I would definitely use them again for another bathroom remodel.”
“As a builder, having a vendor we can depend on is everything, and GLS delivers every time! Allie is our main point of contact and is always reliable, honest, and incredibly accommodating—as is the rest of the GLS team.
They communicate clearly, handle changes with ease, and consistently help us keep projects on track. We’re truly grateful for their partnership and the role they play in our projects.”
“Lansing carries all of our favorite siding products. My company works closely with them for most of our new construction homes. Josh and Zac are my guys and I recommend them”
“The Madison store assistant was mean and horrible and hung up on me. I called this store Bobby the store manager was awesome! He gave me solutions and cared! Thank you so much Bobby, you are truly community leader and care about the community your store is in.”
6AM - 10PM
1035 Memorial Pkwy NW, Huntsville
Hardware Stores
“I've visited the north Parkway HD many, many times, but this was my first time to the South Parkway location. I was looking for an obscure, seasonal item, a clerk whose name I didn't catch helped me figure out it was at the opposite end of the store, and I thanked her and said I'd go find it on my way out - still needed something else on this end of the store. So I'm off shopping for what I needed in building supplies and here comes that clerk - who walked all the way to the other end of the store, found the item I'd originally asked her for, and walked all the way back to bring it to me!! WOWSA! That is going above and beyond - I was terribly impressed! I guess the South Parkway location is my new go-to store!”
“I had one of the best customer service experiences I've ever had at Home Depot, and it was all thanks to Store Manager Tori and Customer Service Associate Tevan. Their dedication to helping customers went far beyond what anyone would normally expect.
We stopped in looking for a good deal on Ryobi portable fans and batteries. We had seen promotions online and weren't sure if the same deals would be honored in the store. Instead of simply saying there was nothing they could do, Tori took the time to research every available promotion, compare the online pricing, and make sure we received the best value possible. She genuinely cared about making sure the online offers lived up to the in-store experience and worked hard to ensure we didn't miss out on any savings.
Tevan was equally impressive throughout the entire process. He was friendly, patient, and knowledgeable about the Ryobi products. He answered all of our questions, helped us locate everything we needed, and made the entire shopping experience easy and enjoyable. Together, they created a level of customer service that is becoming harder and harder to find.”
“Lowe’s Outlet had several scratch and dent refrigerators. A good variety at all price points. Some were 70% off. There are some cosmetic blemishes but looked like good deals. Smaller items were not discounted as deeply.”
“My welding professor recommended this place, and everyone was so incredibly helpful! Silvio helped me go through my supplies list and get everything they had in stock, and Mark took me over to there shoe place next door (which is sadly closing) to get safety boots. All in all, fantastic service!”
“Great customer service, conscientious, friendly, and knowledgeable employees. Mike T was especially helpful recently on helping install a difficult weed eater part. Employees like Mike keep customers coming back to Home Depot.”
“I went in with the gift card I got as a gift. Asked for help from a couple employees and they steered me right. Got to the cashier and saw I lost the card. She was very sympathetic. I paid for my items and went back to look for the card. Ran into a different employee that offered assistance and I explained looking fir the card. I leftI got to my truck and heard a guy yelling at me. The lady employee (Adrian) had found it and ran out to get it back to me!!! Great staff.”
“Great folks, always good customer service, and willing to help and deal with the little guys too! Derek is an asset to the company, he actually cares and goes the extra to make it right!”
“You guys truly have a gem in the garden center! Yolanda is GREAT! She is such a sweetheart and is always so very helpful!!! Y'all need to make her employee of the year! I would love to see her be acknowledged!”
“I had an absolutely outstanding experience with Susan at Lowe’s! She went above and beyond to help me, and I truly can’t say enough wonderful things about her. Susan is personable, kind, pleasant, and genuinely cares about helping her customers. She took the time to make sure I was taken care of and made the entire experience so much easier. She is truly an incredible person and an amazing asset to Lowe’s. Employees like Susan are what make customers feel valued and appreciated. Thank you, Susan, for all your help—you are absolutely outstanding!”
“I went inside for a new doorknob. They were very helpful.
Update: 1 February 2025
I ordered curbside pickup. Service was prompt and professional. Items loaded to my trunk so that the paving stones did not shift during the drive home. I was very pleased!
Update: 21 January 2023
I took my granddaughter to the kids workshop, she loved it!
Another great experience!!
Update: 5 August 2023
It took about 8 minutes to find someone in large appliances to help me... once I did, he was extremely helpful!
Update: 16 November 2023
I went for a space heater. I was immediately directed to the correct location. I immediately found the heater I was looking for. All went well.”
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“Repaired my Coleman Powermate 8000 generator that was not putting out any voltage. Repair was completed within two days and the cost was extremely reasonable. I will certainly use them again and will refer anyone needing a repair.”