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“Excellent customer service! The team was professional and assisted me with all my questions. The environment is clean, efficient, and welcoming. Highly recommend Bank of China.”
“I made a wire transfer, but it failed to go through. Ashley helped me by communicating and investigating the problem. She explained the entire situation very clearly and patiently. I really appreciate her assistance!”
“I am writing this review for the guidance of general public in regards to get a loan from TD bank or to have some modifications in your existing mortgage. Previously I got my mortgage during COVID crisis on very high interest rate. I spoke randomly at TD sea fair Branch for some advice. Luckily I was connected with TD mortgage specialist Karyn Wong. She explained me the details how she can help me to lower down my interest rate. I put trust in her and ultimate got a very good deal and my interest rate has gone 50% low and am so happy.
If anyone has issues with their existing mortgage or want new one please contact Karen Wong.”
“Big shout out to Jade!!!!
Finally got my money back to the original account after I accidentally use wrong account to pay for my credit card.
I know it’s will be a endless process ( from Jan til end of July)
Jade surely spend extra time on my case! Bank of Montreal absolutely should be proud of having a such decent employee!
Again! Thanks the efforts of Jade has been made!”
9:30AM - 5PM
11600 Cambie Road, Richmond
Banks
“Thank you very much to Fred Wang for your professional advice and dedicated service in past couple years! No matter where you go, I would love to meet you anywhere you working at”
“It was my first time visiting this branch, and I left feeling reassured and satisfied. Myra, the teller, assisted me in setting up my online banking and answered all of my questions thoroughly and she’s friendly too. I am truly grateful for her excellent service.”
9:30AM - 5PM
6011 No. 3 Rd, Richmond
Banks
“I would like to sincerely thank Kobe Tai, a teller at CIBC, for his outstanding service.
Not only did he patiently solve the difficulties I was facing, but he also went above and beyond by answering all of my questions in detail. Kobe was extremely professional, knowledgeable, and provided valuable financial advice that gave me a much clearer understanding of my options.
To be honest, I did not have much confidence in CIBC before. However, thanks to Kobe’s professionalism, kindness, and genuine care for customers, my experience has completely changed for the better.
I truly appreciate his help and believe he deserves recognition for his excellent service. Employees like Kobe are the reason why customers like me feel more confident and positive about continuing to bank with CIBC.”
“Great experience here with Pooja helping me with a credit card that had some issues. She was courteous and professional. Went out of her way to make sure my issues had been dealt with.”
“Joanne C was very knowledgeable and patient. She took the time to explain everything clearly, and it was a pleasure being helped by her. Her professionalism and expertise made the experience smooth and reassuring.”
“I visited this CIBC branch needing help with a few concerns, and I had the pleasure of working with Ms. Jasmine and Ms. Jennifer. They were incredibly professional, efficient, knowledgeable, and skilled. To say they were 'great' is an absolute understatement! Beyond resolving my initial issues, they proactively helped optimize my account, gave fantastic financial advice, and offered tailored recommendations. I am so glad I made the decision to switch banks. Truly excellent customer service!”
9:30AM - 5PM
3740 Moncton Street, Richmond
Banks
“I had to go to a bank today and was visiting Steveston.
Wanted to share the great service and professionalism of the staff there. Ruby was sincere and professional during the transactions.
She took the time to explain the options and actually looked for solutions to my banking needs.
A great branch with great service.”
10AM - 5PM
6253 Number 3 Road, Richmond
Banks
“Had to make a deposit and my regular branch was closed already so I went to Richmond branch. I walked right in after 5pm and the teller was available immediately and he was very efficient. I am impressed with the service I received. Not sure what everyone else is complaining about in previous reviews. Maybe a visit to another location is needed for perspective. Or maybe I caught them on a slow day. Thanks”
“I would like to sincerely thank Tommy Pan for the excellent service at TD Bank. He is a true professional — attentive, understanding, and genuinely willing to help. He takes the time to understand the client’s situation and goes above and beyond to find the best possible solution.
It’s a pleasure to deal with someone who truly cares about his clients and treats every situation with understanding and respect. I highly recommend Tommy Pan and really appreciate his outstanding service!”
9:30AM - 4PM
4940 No. 3 Rd #112, Richmond
Banks
“I opened business account with scotia bank today…. Leon Zhang helped me with all the process of paper work ,and explain everything about my business account appreciated Leon.”
9AM - 6PM
3779 Sexsmith Road Suite 2100, Richmond
Banks
“Great individuals.
Warning: you cant exchange currency here without a TD account. No signage available to point this out upon entering the building.
Busy after 12pm and you wait 45 minutes or more in line.”
9:30AM - 5PM
3880 Number 3 Road Suite 100, Richmond
Banks
“I have an appointment this afternoon with Vincent to open a new bank account. He has been incredibly kind and patient throughout the process. He answered all of my questions professionally and gave me excellent advice to help me decide which account would be the best fit for me. I’m very satisfied with the service I received and truly grateful to have him as my advisor.”
9:30AM - 5PM
8171 Ackroyd Road Suite 1980, Richmond
Banks
“Christopher Chan was absolutely wonderful! He was very friendly, patient, and helpful, taking the time to explain online banking and investment options clearly. We really appreciate his excellent customer service and highly recommend him.”
9:30AM - 4PM
6300 Number 3 Road, Richmond
Banks
“Thank you so much, Sandy C.!
It was a pleasure meeting you this morning. Your friendly, knowledgeable, and experienced guidance made everything clear and easy to understand. You’re an excellent representative of Scotiabank, and totally set a good example of nowadays what a great customer service should look like. We’re now seriously considering moving our other business relationships to the bank.”
“Kai was very welcoming. Even though I needed to close my account, he wasn't impatient at all and was very polite. He put my anxiety and worries at ease. When I return to Canada, I will definitely choose RBC again.”
9AM - 6PM
10151 Number 3 Road Suite 113, Richmond
Banks
“I visited the TD branch located at 10151 No. 3 Road, Richlea Square, with a question about my account. I only had a TFSA account and wasn't planning to open another account, but Gigi Li took the time to answer all my questions with patience and professionalism. She never made me feel rushed and explained everything clearly
Thanks to her excellent service, I decided to open another account. Gigi was incredibly kind, polite, professional, and genuinely helpful throughout the entire process. She went above and beyond to make sure everything was taken care of.
Thank you, Gigi, for such outstanding customer service. TD is fortunate to have someone like you on their team!”
9:30AM - 5PM
4791 McClelland Road Unit 1605, Richmond
Banks
“Had a good experience at this RBC Royal Bank meeting place. The environment was professional, clean, and welcoming, and the staff were polite and helpful throughout the visit. The process was smooth overall, and the team took the time to answer questions clearly and respectfully. A positive and comfortable experience overall.”
9:30AM - 5PM
4151 Hazelbridge Wy unit 1160, Richmond
Banks
“I had an excellent experience at the RBC Aberdeen Centre branch when arranging a wire transfer, thanks to Client Advisor Pinky Yeung. She was incredibly helpful, efficient, and thorough throughout the entire process. Pinky patiently explained all the details, ensured everything was accurate, and made what could have been a stressful transaction feel smooth and easy. Her professionalism and friendly attitude really stood out. Thank you, Pinky, for your outstanding service — truly appreciated!”
9:30AM - 5PM
6088 Number 3 Road Unit 100, Richmond
Banks
“They renovated inside and it looks nice, more high end design. Made me enjoy the short time waiting in line.
If you're lucky to get assistance from May, you'll see how knowledgeable and efficient she is. No time was wasted, my inquiry was easily resolved while the call center made it sound confusing. This location provides a very professional service and I highly recommend them.”
9:30AM - 5PM
6168 Number 3 Rd, Richmond
Banks
“Thank you Michael Chan for handling our mortgage renewal efficiently, on time, & even staying over time for us so that we can complete the transaction before the deadline for renewal! We really appreciate it!”
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“teresa at the no3 road branch today show highest quailty of service very skilled with her jod am please to say that she best telker that branch i should be acknowlege by the higer up management she made vancity very proud today 5 Stars all the way great teresa keep it up
NRT
DR”