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“Excellent, top notch service, no matter who you are. The manager Claudia, should be applauded for making everyone feel valued and respected. A former Wall Street municpal investment banker moons ago, starting a new venture, and it has been a bit of work, with challenges - she has been a shining light in my journey. Top-notch. Period. January 5, 2026”
9:30AM - 6PM
2250 S Shore Center C, Alameda
Banks
“I scheduled an appointment with Ms. Razaleen and was a bit nervous going in since it was my first time opening a bank account on my own. However, she immediately made me feel welcome and comfortable—it ended up being a 10/10 experience.
She was patient, professional, and took the time to explain everything clearly. She also helped me choose the account that best fit my situation, which I really appreciated. I left feeling much more confident about my finances.
I’m proud to be a member and look forward to doing business here in the future. Highly recommend!”
“Every visit is always a good experience. They help me handle my financial business with utmost care, thoroughly and always on point. Unlike other institutions, I actually look forward to stopping by with any business that I may have.”
“Great service in this Chase Branch, in Alameda(south shore) today and gentlemen name Curtis L. help my mother and I and he took his time explaining and helping us, my mother was so happy with Curtis the way he treat us. Hopefully they keep hiring people that take pride on what they do 🙏🏻”
“Service and atmosphere is good , But I do not understand, why bank ask for appointments for all matter , many of which , can solve on phone , by calling on registered mobile numbers and with confirmation of date of birth and social security number . This will save customers and bank times.”
“I love these folks!
Everyone is courteous, knowledgeable, and efficient!
Always a pleasant experience...
Great management here!
Even the guard is helpful as well.
:-)”
“I love the employees at this bank. Very efficient, friendly and always looking out for me and my family. My handicapped daughter went to the bank to cash a check with her caretaker. The bank called me to confirm that this was okay. Above and beyond!”
“Samiya and Ruth were super helpful and provided outstanding customer service.They went out of their way to provide useful information that gave me a lot of insight in how I wanted to do my banking.They also were super accommodating and were nothing but kind. 10/10”
10AM - 5PM
2420 Santa Clara Ave, Alameda
Banks
“I've had meh service from Lourdes that was professional but unempathic and cold. However, today I had excellent service that was warm and customer-centric and went the extra mile in providing options and suggestions on how to save on fees from Manna. Citibank is fortunate to have her.”
Open 24 hours
2218 Otis Dr, Alameda
Banks
“Busy location, but all the staff is helpful. I needed assistance with a wire transfer, the person that greets you as you enter helped me do it online fine my laptop and even provided a open office to allow me privacy. For me, she went above and beyond. 5 stars for me. Sucks I don't remember her name.”
“I visited Citibank Alameda branch and the staff were very helpful professional. The branch manager Hannah helped me to resolve my account issue quickly. Thanks so much!”
“I’m impressed with Santiago— a BoA and Merrill business manager. He was flexible (I didn’t have an appointment), helpful (he went beyond by helping me, suggesting I confirm it all worked, and then following up on details), and dedicated (he approached other customers making sure all was well). If you have business to do at Bank of America, Santiago at Alameda is the way to go.”
“I went to the Otis dr location today, big mistake. So I went to the Marina Village location after work today, Arthur jumped up and helped me as soon as he saw me walk in. I was in and out in less than 5 mins with excellent customer service. Thank you Arthur!!”
“I have been coming to this Wells Fargo branch for a while now, and the entire team is wonderful. While it is hard to know everyone by name, I truly appreciate how nice and helpful all of the staff members are. I especially want to recognize Dru and Joseph. Dru is incredibly polite, kind, and so easy to talk to that she feels like family. Thank you to the whole team, and especially Dru and Joseph, for always providing such amazing service!🙏”
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“Zay is always very professional & courteous. he is very thorough,And clarifies everything to me when I ask different questions about services I’m interested in. He makes it easy to do banking for me.”