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“Had a really great experience at this UPS Store. Dev Patel was super friendly and helpful. He helped me with a notary and also took care of a few returns for me. Everything was quick, easy, and smooth.
Dev was very patient, supportive, and genuinely nice to work with. You can tell he really cares about helping his customers. Definitely recommend this location, and I’ll be coming back whenever I need UPS or notary services!”
“Fast easy service. Every single employee at this specific location is amazing! I have been meaning to write a review for this specific location for some time now. THIS IS THE BEST UPS STORE OF ALL TIME! MY FAVORITE!”
“Great customer service experience.Clerk 179466 was so pleasant and helpful.She was careful with the items that I am shipping.She explained every detail to me and she helped me in answering the questions digitally. This really made my morning delightful. I'll be coming here all the time.”
10AM - 4PM
3559 Mount Diablo Blvd, Lafayette
Mailbox Centers
“My favorite errand to run is always Lafayette Pack & Ship. Sue and Ian are such a pleasure to visit and they do a great job with whatever I need them to do. Ian has notarized all kinds of things for our small business. He has taken passport pictures. He has packed and shipped many, many packages to send all over the country.
Sue does a beautiful job printing my company newsletter every month. The pictures are bright and clear and all the colors pop. I really like the paper also. It has such a great feel. I am always getting compliments. The printing is always so quick too! I email Sue a pdf and she always calls me within an hour or two.
A few times I have been one of those difficult customers with some thorny problem and both Sue and Ian are irrepressibly cheerful and innovative with their problem solving. I feel lucky to have them in my neighborhood.”
“This would be the type of place I would stop by just to say hi. I absolutely loved the customer service. Ravi is very kind and always with a big smile. He is more than willing to help. Natalie is also very nice. She helped me rent my uhaul and was very professional. It's definitely worth using this place as your go-to shipping annex.”
“The loveliest people own and run this store. They're always so nice and super helpful. Props to Amanda and Dinesh for building a solid business within the community.”
8:30AM - 4:30PM
4425 Treat Boulevard, Concord
Mailbox Centers
“Hi everyone. I want to share my experience visiting this UPS store. I had a difficult situation where, due to tariffs, I couldn't receive a package at my home address. As a result, the package got stuck in some warehouse. I contacted Jade, and she accompanied me through the UPS hotline and helped me find the package and set up its redelivery. She was incredibly polite and very professional. I highly recommend this UPS office to anyone who wants fast and high-quality service. Good luck to everyone!”
“There aren't enough wonderful adjectives to properly describe Intelligent Office! They have been a lifesaver as we transition from one system to the next without our office manager of 40 plus years who retired earlier this year! Thank you for being willing to take on our clients, schedules and anything else we have asked of you. Sierra, Rachel, Yesenia and Claudia-THANK YOU! You all are amazing!”
“I have made a ferw trips to the UPS store since they changed locations. Everett provided notary services that involved several documents, and it was busy. He was knowledgable, patient, and calm. We also were getting a PO Box that day. Quinn was exceptional, kind, efficient, with a wonderful sense of humor. Both made the experiences a pleasure.”
“We came in for a passport photo for our baby, and the team at this UPS Store was incredibly kind and helpful. Taking a passport photo for a young baby is not exactly easy, but they were patient, accommodating, and went above and beyond to help us get it done.
It’s rare to come across people who are so willing to help with something a little out of the ordinary. We really appreciated their kindness and great customer service. Thank you so much.”
“Goldy Nilo and Chanyah were all big help when I needed to bring packages in to be returned to AMAZON the helped to fax my documents to my bank and return my packages! They were friendly and helpful to pull the information from my phone. They were patient and polite! Thank you for making me feel comfortable when I was lost using the phone. Kimberly Hill”
“This UPS store is always well staffed and the wait is never long. The team members greet you once you walk in and send you off with “have a nice day” when you leave. Same experience time after time and it shows that ownership cares about the team and their customers. Most of my experiences are with Zachary and the kid exemplifies all of the positive attributes above! He’s a great asset to this UPS store and he will do great in life. Keep it up Zachary.”
“Awesome store, very accommodating and the shop owner is understanding and provides excellent service. Had a PO Box, printed out colored things and did a shipment from here, and it all went excellently. Definitely coming back here again.”
“I just had a remarkable experience at the Walnut Creek UPS store. In about 20 minutes, I printed everything from five or six differently formatted documents.
And I walked out with presentation options making me ready for the next days meeting
A really awesome team! I will never buy another printer”
“Walked in for a drop in livescan for the DMV and my school. Service was really quick and staff was friendly and courteous. Pricing is lower than most places around, charging $30 for each livescan (not including the $32/49 DoJ fee). Great option for the price, and will definitely be coming back in the future for any licescanning. (They charge $3 for credit cards, so bring cash or debit)”
“The UPS Store on Monument Blvd is a clean, organized, and very convenient location for all your shipping and printing needs. The store is well-maintained, with tidy counters and neatly arranged supplies that make the whole experience smooth and stress-free. It’s easy to find what you need, and the layout makes dropping off packages quick and efficient.
The staff is helpful, professional, and always ready to assist — whether you need packing support, printing services, or simple package drop-offs. Their friendly service, combined with plenty of parking in the shopping center, makes every visit easy and accessible.
With reliable shipping options, mailbox rentals, printing, shredding, and more, this UPS Store is truly a one-stop shop for the community. Highly recommend supporting this location for its cleanliness, great organization, and excellent convenience.”
7AM - 11:45PM
4424 Treat Blvd, Concord
Mailbox Centers
“amazing staff I'm greeted every time i walk through the door, they do not practice price gouging here as does the UPS store up Clayton Rd...paid $1.46 for label here, the gouging store wanted to charge $3.56 for same, exact label that they got for free from UPS itself !!!”
“Wow! I loved my experience! This place is under new ownership and was a pleasure to step inside. There was a fresh new look, a nice clean smell and excellent customer service from the owner himself. My mouth dropped when I entered as I noticed the clean, shiny shelves of packing materials. I’m so glad this local business has been revamped. It’s a staple in our community.”
10AM - 3:30PM
1480 Moraga Road Ste C, Moraga
Mailbox Centers
“I wish I'd gotten his name one of these times, but there is a guy who works here who is so nice, smart, and helpful that when I need to ship something, I will literally only go to this UPS location. He makes the process painless, while every other place (ie Lafayette UPS and post office) makes it a huge hassle.”
“This Post Office is located in the San Leandro Plaza and is open on Saturdays!!When I do have to mail a package, this is where I go!! The main reasons for that is that they usually have multiple windows open and they are open on Saturdays, the only day that I really have time for this. Now, sometimes on said Saturdays there's a long line here, but it moves along decently.The postal workers here are friendly and polite also!!”
“India was such an incredible help! I came in with 2 huge storage bins needing to ship them across the country. She not only helped me unload them, but also found me the best rates and handled them with genuine care! I am impressed with the customer service I received here. 10/10!!”
“I've had Box here for 5 plus years. Convenient, good service. Staff has always been friendly and helpful. No issuing getting charge for a lable because I print my own at home. But it's a business and if I was using them to do stuff, I won't complain. Just sayin'”
“The 3 ladies working there were so efficient, professional & friendly. I called and they answered right away, provided me all the information I needed and when I visited there were about 5 customers and they were all served very quickly, one of the employees even ended up packaging one of the customer's return items which I thought was above and beyond, and they also had cute stickers for children.”
“Best UPS Store Around — Hands Down!
I stop by this UPS Store several times a week, and it’s honestly one of my favorite errands. Joe, the owner, runs an incredible shop — friendly, fast, and always on top of things. He sets the tone for great service, and it shows every single time I walk in.
Laiqa is fantastic — super kind, always helpful, and her sense of humor just puts me overboard laughing every time. She somehow turns a quick stop into a comedy show — honestly, she should come with a warning label: “Caution — may cause uncontrollable laughter at the counter.”
It’s rare these days to find a place where you feel genuinely welcomed and taken care of, but that’s exactly what Joe and his team have built here. Five stars just don’t feel like enough for how good they are!
Thanks Joe and Laiqa — you two make this place something special!”
8:30AM - 4:30PM
1630 North Main Street, Walnut Creek
Mailbox Centers
“Shout out to the woman working tonight with the green streak in her hair. She had a long line at 6:30 and handled it like a boss. Cool, calm, courteous, and competent. Wish there was a tip jar.”
“The customer service representative Bonnie. Hands down the nicest person I've met in this kind of work. I was so nervous about doing my first ebay. But she guided me through everything. Offering insurance, delivery time adjustments, packaging choices.... everything. I will definitely do all my shipping hopefully through here.”
10AM - 3:30PM
1536B Newell Avenue, Walnut Creek
Mailbox Centers
“They are so nice. They are better here than all the other UPS stores. They are helpful and charming and delightful. Some of the other UPS stores around me are super grumpy. I love these people.”
“I needed some flyers printed for my business on short notice. The employee helped me with the sizing and paper selection and even caught an issue with my file before printing. The finished copies looked great and were ready quickly. Excellent service and attention to detail.Q”
“To the young staff here: please know that for those of us who struggle with the endless rules and labyrinth of modern apps, your patience is a breath of fresh air. Dealing with these tech issues can sometimes feel stressful and a bit embarrassing, but today at this store, I received nothing but warm smiles, clear guidance, and the exact help I needed. Thank you to the kind people working here!”
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“The women who work at this location are the best - friendly, kind, and so helpful. My transaction was seamless from start to finish and the customer service was great. This is my go-to UPS Store!”