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“Oriana and Aaron were very helpful. My computer is now working faster—but my microphone doesn’t. Oriana even wrote some steps to take to speed up my husband’s desktop. Good service”
“I recently had the pleasure of working with Shakur at this AT&T store for the purchase, trade-in, and activation of my new Samsung Fold 6, and I couldn't be more satisfied with the experience. Shakur was incredibly knowledgeable and efficient throughout the entire process. He made the trade-in process smooth and straightforward, ensuring I got the best value for my old phone. His expertise with the Samsung Fold 6 was impressive, and he took the time to explain all its features and settings. Activation was quick and hassle-free, thanks to Shakur’s guidance. His professionalism and customer service were exceptional, and I highly recommend him to anyone in need of a new phone or assistance with their current one. Thank you for being awesome ?”
“CPR did a great job troubleshooting my phone and fixed it! They were very professional with their business conduct and went above and beyond to expedite a part needed for my phone. Highly recommended.”
“Amy was amazing! I just needed to trade in my old phone since I upgraded a couple weeks ago. She was just going to check me in before she got off for the day and instead hurried and checked me out for the trade in before she left. She’s the best!”
10AM - 7PM
8155 Mira Mesa Blvd #8, San Diego
Mobile Phones
“Great service and excellent communication with me as a customer was helped by an employee named Saory she was wonderful answering questions when I was confused bout things definitely recommend go to her if need help with anything”
“Discussed repairing late model iPad charge port and how it is quite challenging to solder in new part- suggested I clean it well which improved function - helping me at expense of their volume- consistent with hx of upstanding honest advice and service over the years.”
10AM - 7PM
941 Pearl St, La Jolla
Mobile Phones
“Wow. This store location has really turned around under Charlie's leadership. My elderly mother has had a few issues with her phone recently. On both occasions, Charlie and his colleagues stepped up and resolved the issue in no time, even saving us a bit of money in the process. It's nice to know my mom now has someone nearby that's willing to help when she gets stuck. That wasn't always the case. I'm really grateful. Thanks again, Charlie.”
“Justin cheerfully assisted me with replacing a cracked phone screen and repairing my phone’s sound level. He is a very diligent worker. All the employees I’ve encountered anr the Del Mar location are helpful, professional, and friendly.”
“Shamaya at AT&T was great! Helped immediately, knowledgeable about the products needed and even offered to install the products! (Which she did, 10 times better than I would). She is an asset to the AT&T team!”
10AM - 7PM
904 Pearl St, La Jolla
Mobile Phones
“If Lindsay of the Thousand-Shades-of-Blue is working, it's the best Verizon location there is! I went in there with a tragic broken phone and no phone knowledge. That worked out!”
“My experience at this Verizon store was amazing. I went about 30 mins before closing. Sales associate Sarah Awad and District manager Gian Velasquez both helped me replace my screen protector. But it didn't end there. We struck up a great conversation, during which Gian gladly went next door to the pavilions to grab snacks and drinks for us. I felt like I was talking to two friends rather than them selling me a product. Even though Verizon's business practices might not be the most consumer friendly, Sarah and Gian worked their hardest to make me feel at home. Thanks both of you!”
“I’m a 75 year old, and over the years I’ve owned and operated a number large businesses, allowing me to come into contact with literally thousands of people. Accordingly, I’ve had the opportunity to experience every level of customer service that you can imagine.
The reason I mention this is last year my wife and I were considering switching cell phone providers, and in hearing good things about T-Mobile, we decided to pop into your Balboa store.
This is where we met Ally Fedorka, who we found to be exceptional in every way. She was an incredible listener, she explained all our options, and she helped us understand the value of her offerings in the most professional way. Accordingly, we not only decided to follow her recommendation and become a customer of yours, but when we left the store, we spent the next 30 minutes talking about how impressed we were with Ally’s professionalism.
Now here we are over a year later, and I contacted your store once again, in hopes Ally was still with you. Due to the loss of my wife, I’ll be traveling out of the county, so I needed to ensure my phone settings were all properly set. The good news for me was Ally was still with your company, and I was again impressed by her in every way. Not only was she incredibly helpful, but she was empathetic as to the loss of my wife, and her professionalism shined through once again.
Lastly, as a past business owner I know the importance of hiring the superstars, and you certainly have one in her. As we all know, any cellular company can put a phone in the hands of a customer, but it takes the truly incredible people to ensure those customers remain customers for years to come. I can assure you, as long as you employ Ally, and people like her, I will not only be a customer of yours, but I’ll be a songbird for your company as well.
Thanks for listening, and please pass my best on to Ally as well.”
“sandy you the bomb girl, taking you to bali bali I promise. So helpful, and pretty!! I am new to upgrading and broken phone stuff but loved how clear and detailed this wonderful lady was!!!!”
10:30AM - 6PM
8052 Clairemont Mesa Blvd, San Diego
Mobile Phones
“I can't thank JTI Wireless enough for their excellent iPhone repair service. They fixed my cracked screen flawlessly, and the turnaround time was impressive. I highly recommend their services.”
“Esteban was a very knowledgeable salesperson. He was also very patient. He spoke to us about all that was available above and beyond what we came for. He's a keeper! Great customer service!”
“The rep who assisted with my upgrade was very accommodating and helpful. Completed the process quickly. My only very minor issue was that I was not offered the phone model with more memory. The service provided was still worthy of 5 stars.”
“Just want to share my experience at this location, and want to thank Miguel for great customer service. He was very knowledgeable and provided upgrade options. He also got me a new tablet. Thank you Miguel, keep up the good work.”
“Jan was great! I came in having issues with my previous phone. While those issues couldn't be fixed, he talked me through all the different ways that T-mobile could help me. I ended up getting a new phone, and he even talked to me about the different devices. The transition was smooth and easy. I really appreciated all his help.”
“I called about home internet. The woman working there rememberd me from a phone conversation from the day before. When I walked in she had the equipment at hand, and got me out the door within 10 minutes! What a pro! I will never regret switching my mobile, and internet service to metro. So much cheaper than Verizon, or At&t for the same exact thing. It doesn't hurt that she has a beautiful smile either. Just saying.”
“After struggling for two hours with a live chat representative, I decided to visit the store where Damien completely eased my stress. His knowledge and professional demeanor were truly impressive. Thanks to Damien's assistance, I successfully activated a 30 GB internet plan for my eBay-purchased D53 hotspot at an amazing price of just $10. I'm thrilled with the internet speeds, which reach up to 50 Mbps.
For those interested, here are the plan details:
(this plan is not advertised you have to use the ID+ SOC code)
$10 with autopay
30 GB high-speed data + unlimited at 600 Kbps
Page ID: e3f83
Plan Number (SOC code): MI30TI
I came in upset and came out with a smile. A big thank you to Damien and the entire team for their solid and professional support.”
“Kalitri was amazing handled both me and a nice elderly couple all at once. Made sure we were both taken care of and everything handled. The only reason this location has any business at all is because of this employee here. If you ever can’t get something done this man will do it. He is unstoppable and the best out of the crew!”
“I always have a great shopping experience here as long as you don't go right after school lets out. These poor employees have to deal with dozens of unruly kids after school which isn't thier fault. The store is always clean and stocked well they always get my drive up order right too”
“I always have a consistent shopping experience here. The store is clean and well-lit, with plenty of parking. The employees can be hit or miss, but generally friendly and willing to help. The check-out process could be a bit faster to be honest. I noticed several of the employees not only making conversation with the customers while checking them out, but actually stopping to pause and continue the conversation instead of working and talking at the same time. This is just a small issue of mine, as I was in a bit of a hurry this week and had expected to check out a little faster than I did (with only a few people in front of me and to either side). Decent selection of products for good prices, but not cheap quality where you feel like you're buying garbage. Items have always been top-notch; that's why I keep coming back here for a few cents more than traveling to Walmart in the next town over.”
“I’m happy, happy, happy! Spectrum is dependable and their customer service is excellent. They aren’t perfect, but they work to make things right.
I’ll take it any day over my previous experience with Verizon’s degradation in service, price gouging, lying customer service reps. And, every time I called Verizon with a technical issue, their solution was for me to pay more. We were very hesitant to leave Verizon because they have excellent coverage. However, my interactions with their customer service made me question whether I was on the TV show “Punked” with Ashton Kutcher.
Spectrum still values people and relationships with their customers. I’ve been very happy with my wi-fi service over the past 7+ years, so I just switched over my cellular service to Spectrum since they use Verizon’s network. Spectrum’s pricing is 37% of Verizon’s with 100% better customer service. So far, I’m ecstatic about the switch (2 phone lines at an introductory rate of $50 a month. 50 gigs of 5G speeds (it will slow after reaching 50 gigs). That price also includes 10 gigs of personal hot spot @ 5G speeds as well. After a year the price goes up to $69; they promise to never raise rates (TBD). Even with the increase, it’s still 51% of my prior Verizon bill.
I’m extremely happy to have found the Spectrum solution!”
“Wide variety of what I came for and plenty of checkers open. Staff were pleasant and friendly when needing assistance on a few items I was unable to locate on my own”
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“I came here, trying to get a new phone before family dinner. I did not think id be able to upgrade with a good deal and get a new screen protector so quickly. Sarah helped me and was relentless to try to find me the best deal so that i can the galaxy s25 ultra instead or the regular one. Thank you Sarah.”