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“Great place for kids’ clothing with some of the best deals around. The variety is impressive — from everyday wear to seasonal outfits — all at very reasonable prices. Quality is good, sizes are well stocked, and there are always attractive offers and discounts available.
Highly recommended for parents looking for stylish and affordable kids’ clothes without compromising on quality.”
“They were extremely helpful in assisting me with finding the Sasuke plushie keychain. The customer service was excellent, and everyone was very kind, professional, and welcoming!! I recommend this place and thank you so much staff for helping!!”
“Great quality and stylish collections at Banana Republic. The store was clean, well-organized, and easy to shop. Staff (Maria) was helpful, sweet and the overall experience was smooth. Would definitely come back!”
“It's 8:30p 12.5.23 at the two employees working provided the kindest customer service I've ever received. literally wanted me to tear up from how nice they were - and this hour? Wow. The female employee also helped me on the phone before I drove over and she was so upbeat, welcoming, kind and informative. What a gem. Thank you, I will be back”
“Workers were super pretty espically that one worker sadie! she was super nice and helpful and tea. me and my relatives each got a pair of shoes. specifically me and my cousin got the same size same pair shoes of vans knu skool black and white. we also got the pink van knu skools and the fire knu skools. super cute, would recommend this store, buy one get one free if the sale is still there!”
“Great customer service by A young lady named Keysee. She is very polite, calm and prompt to help. Her energy is very soothing and she is very attentive. I give her 10 stars if I could. Hopefully manager knows how blessed they are to have her working there. We need more people like Keysee. ?”
“Great customer service from Jagjot! He is incredibly helpful and goes above and beyond to make sure I’m fitted perfectly into a suit. His advice is always spot on, and he truly takes the time to understand what I’m looking for. Jagjot is professional, friendly, and clearly cares about his customers.”
“The store was clean, and the checkout line was moving pretty fast. The line for fitting room can be long during busy hours. I like how the store acts as a shortcut between Gates 1 & 4 so that I can get to another store without walking through half of the mall.”
10AM - 9PM
447 Great Mall Dr Ste 238, Milpitas
Mens Clothing
“I couldn’t find the hoodie size I wanted during the Thanksgiving shopping spree, so the store suggested placing an online order. I received a tracking number quickly, but the shipment appeared to be stuck. I called the Great Mall store last Friday and spoke with Josh, who was incredibly patient and helpful. He not only checked the order status with their East Coast warehouse but also looked up inventory at other Bay Area locations. We spent about 30 minutes on the phone, and he was pleasant, easy to talk to, and fully customer-focused throughout. Big kudos to Josh!”
“I was recently here on a Saturday night with my daughter and I got to say that all the staff members were amazing and the overall vibe was great they deserved more than 5 stars I wish all other stores were like”
“I have to give a massive shout out to the manager and the whole staff for being so incredible this past Saturday! Shopping with kids is usually such a struggle, but they were so sweet and actually engaged with my kids, even giving them coloring activities to keep them happy while we shopped. The service was 10/10—hands down some of the best customer service I’ve ever experienced. I didn’t even realize they were part of Perry Ellis, which is also such great value. The quality and style of the clothes are great and the prices were spot on. I’m officially a lifelong client now. ??”
“I would like to sincerely thank Jesus, the shift/store manager, for his professionalism and help with returning our product. He made the process easy and stress-free, and we truly appreciated his support.
However, one of the other employees who assisted us could benefit from improving customer empathy and communication. A more understanding and friendly approach would make the experience even better.
Overall, we appreciate the service and hope this feedback helps improve future customer experiences.”
“I would just like to recognize one associate, Loyola, who was super helpful! She went above and beyond by helping me find the correct size that I needed and helping me with a price match. She was super friendly, super knowledgeable, and had outstanding customer engagement! Keep it up!! :)
Also, Sandra was super sweet, helpful, and professional!! :))”
“I needed some slacks for my new job. Came into Calvin Klein and joakim assisted me through my purchase. Fantastic customer service. Very personable. If I had a Calvin Klein store I would hire him immediately. Awesome!”
“We visited the shop a few days ago and found a jacket for my husband. Excellent! We had help of Ariana who was very helpful, extemely nice and efectve. Thank you so much.”
“Great quality khakis. I bought a couple of sweaters that ended up pilling which is disappointing considering the price regardless that it's the factory store. Staff were friendly and knowledgeable about difference in regular and petite sizes.”
“My family and I are big H&M fans and this place is no exception. Every time I am in the great mall this place is a must stop as with the Santana Row location. There is less people here which makes the location good. Not cramped like other locations. Like every other H&M the prices are very affordable and this is a place for everyone to get some nice clothes here. I am super shocked they have clothes and even shoes in my size. Who knew. Every other location is just too bland but this one does the trick. Drawback: I could appreciate it if the employees are not so absent minded and actually act professional. Some of them are not very considerate of customers who are opting to try on clothes. Excuse me but those clothes are not yours, you don't own them just yet.”
“Very cute store! I do wish they had more options regarding closed-toe heels, but - nonetheless - they still have a lot of good options to choose from!
The staff are very kind, attentive, and helpful! ✨️”
“Reasonably sized store with a good range of men's, women's and children's clothing and accessories. This includes some bags, underwear, perfume, belts, ties and socks. We were here mid November and they had 40% off storewide. I had also shopped at Van Huesen just before and on that receipt was an additional 10% off at Tommy (so we received 50% in total with the discount voucher). Not many staff in store to ask for help, but service was pretty efficient at the checkout.”
“Very nice place for shopping. Staff is very cooperative, very soft spoken, friendly, helpful. Billing is done very fast. Rush is controlled in a very disciplned way. I recomend this place for shopping”
“Had a great experience shopping today went to hollister and couldn’t find any clothes that look good on me so I went to an employee named Tit and he helped me find something that matched my vibe and i personally thought it looked great 10/10 experience would recommend going!”
“From a store I was walking by and did not give it too much attention. Nautica became one of the stores I must visit every month. The new collection of T Shirts is what hooked me. Simple with good cut. Service is always great, and prices are good on most and amazing when the sales are on.”
“Moses was really helpful and made it so much easier for me to get the right jeans. I was at the store for a long time trying to get multiple jeans and he was very patient and helpful. Mandy also helped me get the correct pricing on all the jeans I was exchanging/purchasing. Thank you both!”
“Pretty decent store! Bought a cute dress and belt from here. I do wish they had more options to choose from regarding shoes.
But, the staff are very kind and helpful! And the store was easy to navigate! They keep it pretty clean and organized! ✨”
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“This Gap Factory location is consistently busy, but for good reason! They offer a huge selection of items and the merchandise is always neatly displayed, making it easy to browse despite the crowds.
Shopping Tips:
Sales: They run various sales throughout the year, so it’s a great place to snag a deal.
Order Pickups: If you’re picking up an online order, head straight to the back of the store near the fitting rooms—that’s where the pickup counter is located.
Parking: Since it's in the Great Mall, parking can be very tricky during peak hours and weekends. I’d recommend arriving early or being prepared to hunt for a spot.
Service: The staff is great and manages the high volume of customers well. A solid choice for essentials and seasonal finds!”