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“Mr. Mac is an amazing host, store owner and very knowledgeable about style. He kept his store open at 5:01pm to help me select some ties, pocket squares and cufflinks. I intend to go back in 2026 to ensure that my formal attire is on point. Thank you so much for the help Mr. Mac and looking forward to coming back!!!”
“Amazing service from the whole team. When the initial alterations took longer than expected, they really expedited the second round of tailoring to get the suit ready in time for my event. Loving how the suit turned out, very excited to wear it this weekend.
Time flies during the designing and sizing, so make sure to check the online configurator ahead of time to get an idea of what the options are. Try to wear fitted clothing, it will make measuring easier.”
“(Chris Helmsworth voiceover) The vibe is fab place for cashmere! And when I'm on planet Earth I love wearing cashmere! Ms. Agi warmly greeted me on this especially brisk evening! She is super helpful! Who doesn't love cashmere! So soft! So warm! So light! And so much fun when it's cold outside! mmmhmm! Love all the pieces! The selection of womens and mens clothing was superb! The service was exceptional! Got my men's piece! Beautiful sweater. Manly. Don't tell Loki. Selected, bought in record time! Thanks, Agi! Would buy everything again! Woohoo!”
“I had nothing short of an excellent experience at Bossini USA. From the moment I walked in, the staff made me feel like more than just a customer — they truly made me feel like family!
Anjum, in particular, always went above and beyond. The level of professionalism, attention to detail, and thoughtful style suggestions was outstanding. Every recommendation felt intentional and personalized, not rushed or transactional. It’s rare to find a store where the service matches the quality of the clothing, but Bossini USA absolutely does.
I’ll continue to come back anytime I’m looking for great style paired with genuine care and expertise. Highly recommend!!!”
“Great visit, no pressure environment but when I did have questions they were very knowledgeable. The store manager was amazing and helped me find exactly what I was looking for while also matching the price I was finding online. Would recommend.”
“Whoever that sandy blonde Asian girl was during the shooting.. I do not say this lightly but OLD Navy please give her and all of your staff a raise, a bonus, ANYTHING. These ladies got every single one of us to safety during the shooting as you can already see from the reviews below.”
“I visit this store when I travel to San Jose. The staff is pleasant. I recently ordered some shoes to be shipped to this store. I wasn't sure if I would be there to pick them up. They were quick to offer solutions to make sure I would get my shoes. My shoes arrived the day I was leaving and the staff was quick to let me know my shoes had arrived. Georgina was fantastic. I love shopping at this store.”
“Outstanding service from Nadia in the men’s fragrance department. She consistently provides knowledgeable guidance, attentive support, and a genuinely professional experience every time I visit. Her ability to understand preferences and recommend the right options makes shopping at Macy’s Valley Fair noticeably better. She is a true asset to the store and deserves recognition.”
“Love the baby gap jeans with those soft, elastic waistbands—they're definitely the most comfortable jeans for little kids that I've found. The only register open was in the main section of the store; I wish they'd included some signage on the baby section register explaining where to go to check out, I wasted time hovering around, looking for a staff person to help me there before I thought to check the adjacent areas.”
“Overall, I like shopping there when I’m visiting the mall. I usually never have any issue with online orders either, except this last one. My order was cancelled despite me never receiving a notification. I ordered online on May 25th, and I also checked the tracking information online less than 2 weeks ago from today June 16th and it was still “processing”. About 3-4 days ago, I checked and my order was cancelled. Called the customer service, they told me it was because I didn’t go to pick it up - so… it takes forever for them to process the order but you literally have very little time for pick up. I attempted calling the VF store sooo many times now to see if they still had the item in store so I could go get it asap but nobody ever answers. It’s a little frustrating.
Due to work I haven’t been able to go directly since I noticed it had been canceled.
Anyway. That’s my main issue with the store, nobody picks up the phone.”
“Ferragamo has one of the best customer service at Valley Fair. I went looking for a new belt and Matthew helped me, he was kind and very helpful. I couldn't remember the size I bought last time since it was gift for the same person. He looked up my account and was able to find the size I needed. He was very professional and took great care of me while shopping. Thank you for the great service!”
“This place has everything you’re looking for from Bay Area and all the latest clothing brands. Everyone was 100% helpful with everything. Check them out!!! I can’t wait to go back and shop there again!!!”
“The store is pretty good and Claudia is amazing. She is very knowledgeable and very attentive. She gave us a lot of help and useful suggestions. Highly recommend this store!”
“It’s one to one service here,we were treated with care and respect here from the lady who took us. I had a very good impression and experience with this brand.”
“I had the best customer service shopping experience here!!
A big shout out to Alysia, who is so very kind, patient, and caring. I asked if they had jean jackets and she went in the back to get a few for me. She waited to see if I liked the fit, asked a couple times if I wanted water, and offered to order another size should I need it. There aren’t many people who would go out of their way like she did. She’s amazing!!!
Regarding the inventory, the women’s section is pretty slim. I would have loved to see more jeans and jean jackets, what I associate Diesel with.
Anyone interested in advertising, check out their old ads (Diesel: The Official Be Stupid Philosophy). This series is genius.”
“Over about 20 years of buying and wearing Levi’s jeans, I have never received such an excellent service at a store as Michael provided me yesterday. He had patience and gave me great advice in support to the various jeans styles selection. Thank you so much Michael, I’m very happy with my purchase.”
“Kiki at the Rodd & Gunn store at Westfield Valley Fair provided one of the best retail experiences I’ve had in a long time. She was incredibly knowledgeable, patient, and genuinely invested in helping me find exactly what I was looking for.
She helped me find the shirt I originally came in for, but also introduced me to several other styles and options I wouldn’t have considered on my own. Her product knowledge and eye for fit and style made the whole experience easy and enjoyable without ever feeling pushy.
I’ve been a big supporter of Rodd & Gunn for years because I love the quality of their clothing, and Kiki’s outstanding customer service only reinforced why I keep coming back. She went above and beyond to make sure I left happy with my purchase.
If you’re shopping at the Valley Fair location, I highly recommend asking for Kiki. She’s a true asset to the store, and I hope she’s recognized for the exceptional service she provides.”
“I just wanna give a five star review to a gal that helped me yesterday at Valley fair in San Jose, Her name is Violet. I give her five stars because she went above and beyond to help me with an issue I was having with a gift card. Customer service like that is not found pretty much anywhere today and I'm always grateful when I get the help that I need with a smile.”
“I bought a pant last week and it got broken with 10 inches long hole just after a day of my shopping. The store doesn’t accept any refund or exchanges!
Updates: I can return the product and get the refund after contacting customer service email.”
“I had an excellent experience shopping at UNTUCKit. They offer a stylish selection of clothing with sizes that flatter all body types. The quality of the selection is top-notch, ensuring you get great value for your money.Prashant, an outstanding representative, was incredibly helpful in finding my perfect size. The complimentary lollipop at the end of my visit was a delightful touch, leaving me thoroughly satisfied.”
“I’ve been shopping at this store for years. The staff is amazing and always go out of their way to help.
With their help, the number of compliments I received about my outfits skyrocketed ?”
“I visited the store to exchange a shirt that I got online, the service was amazing! According to the receipt, the staff is Anthony RS, he is very helpful and polite. After he found out it is a gift, he also offered to wrap the shirt in tissue paper nicely and put in a paper bag. Thank you.”
“Extremely helpful. The manager, Anais, took one look at me and knew exactly what was the appropriate cut and color for me. I didn’t end up buying a suit today but will certainly be coming back to do so.”
“Love this store, came in here hopeless not knowing if they carried bigger sizes as the online store said none in stock. Lilia was a dream, thank you so much Lilia for helping me find the right style of jeans. You are appreciated.”
“I visited around lunchtime today. I visited for an exchange. I was helped to try on the same product, one size smaller. I tried trying on a smaller size than that, but it didn't have the same color. I was helped to try on different colors and sizes. That was very kind. Thank you.”
“TOY R US REVIEW: Sadly all Toys R Us stores are now located within a section of a Macys store. There's a Toys R Us section within the women & children's Macys at Valley Fair mall. It is located on the lower level. Obviously it's not as large as the Toys R Us stores of the past, but there is still a good selection of toys for all ages. They have all the name brands, like Legos, Hot Wheels, Barbies, etc. There weren't very many people around, so I pretty much had the store to myself. The sections were organized and neat. My only complaint is that not every item had prices marked on them. There is 1 price scanner at the very back corner of the store. Most of the prices were fair, but not as competitive as Amazon or Target.”
“This was my first time to shop there. Today I bought a Shark's blanket. The employees were very helpful ?. Thank you very much for all your help. My name is MARY.”
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“Had a great experience with Indochino. The suit fit well right from the initial fitting, and the overall quality and styling process were smooth. Special thanks to Sterling for helping with the final look and making sure the waist adjustment could be done promptly before my event. Really appreciated the attention to detail and customer service throughout the process. Highly recommend!”