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“I'm sorry I didn't get her name but the customer service agent in the Cricket Wireless on Fruitvale Ave store was professional, kind, and quick! I'm new to Cricket - so far, so good! Thank you for your excellent service this morning!”
Open 24 hours
1503 Solano Avenue, Albany
Mobile Phone Accessories
“The people here are amazingly helpful and kind! These people have saved me money time and time again, and even on the phone I was talked through fixing something myself because they know I’m a public school teacher and wanted to try to save me some time and money!!! This place has restored my faith in humanity, it may sound melodramatic, but it is very true!!!!”
“I have no words for the kindness showed to me by the workers at this ATT store. My iPhone 12 broke, and I was using an old iPhone 8, but my sim card was not working in it, I suspect due to water damage. I managed to navigate to the store from my house with no data, because the map had preloaded it. I arrived 10 minutes before closing, and they had already locked their doors. I knocked and a woman named Elena told me they were closed. I walked away, but as I did, I realized I had no way of getting directions home, or to an ATT store that was open. I went back to knock on the door, and a gentleman named Michael opened the door. I explained to him my situation, and thank goodness he offered me to come inside. I had only hoped to get an internet connection so that I could download the map to get home or to another ATT store. Instead, he had Elena help me get a new SIM card. Partial way through her helping me, I told her, “I don’t expect you guys to help me with this, because I know I’ve already inconvenienced you enough, and you are staying past closing to help me, but I actually came to this store to upgrade to a new iPhone.” Elena immediately said, “Of course we can help you with that.” I couldn’t believe it. Michael came out, and so did another woman named Vivian. They got me on the correct payment plan to upgrade to the iPhone 15. I picked out a phone case and screen protector while I was there, to prevent any accidents. They informed me that I could pick out an accessory of my choice for free. I picked out the $24 ATT wired headphones. They helped me through every step of the way, with bright smiles on their faces, and amazing energy. I would have potentially had to wait another day with no service, but thanks to them, I went home with a fully functioning iPhone 15. I’m so grateful to them, and I highly recommend coming to this ATT store. Elena, Michael, and Vivian are top notch, and I can’t praise them enough.”
“I have been through the runaround. I’ve been to three different AT&T stores, and finally the store knew how to get what I needed. The manager, Alex set me straight. He corrected my name after another location in Alameda butchered it. Even after I told Samuel that wasn’t my name, and now I couldn’t do many things with my account. However, if it wasn’t for Chris, who was trained properly, and knew to seek his manager to help me with my situation after it being a simple fix. Then Enrique Brandon has a great personality, and is like the life of the party. This location is a 10 out of 10 recommend! If you’re seeking phone service with AT&T, come here! Mic drop.”
“Hussien was amazing!! My wife and I came into the store to get a new phone and phone plan. He was extremely helpful, he went above and beyond to help us and get us exactly what we needed. He even had the phone we were looking for, when no other store did. I will make sure to come to this store because of his excellent service. Even though there is one much closer to my home. Thank you Hussien, definitely 5 stars!!”
“If I needed a phone I would come here instead of a fancy pants place. It’s so important to have phone stores right where people live and the employees are near saints holding it down in this location”
“A month ago I changed from the other cell phone company to Crcket since I was paying a lot.... the staff that assisted me was very cordial. I'm about to add the third line!! Because I'm saving up to $50.
Recommended!!”
“I had a difficult corporate problem and while they couod not help me, Tavion and his coworkers quickly got me the information I needed to contact the corporate office.”
“Samuel Very helpful. He helped me out so much. I wish I could be an electronic technician. Like him, he's a blessing.
He's very friendly and kind. Everybody at this metro by T-Mobile store. Here in West Oakland for the last 10 years. I've been coming here in and the people and the people the people that work there the sale people, they are just very generous and kind. My name is Shawna Scarborough and I give them, I guess Samuel Harley. One hundred percent thank you”
“I love the SERVISE their they treat you like family .and very friendly.i would anyday send PEPOLE to his store .outstanding .been a bost mobile customer for 6yesrs .thank you for your friendly service ...WILLIAM CAMPOS.”
“Jaqueline helped me cancel a line, port an old number to my phone (without having me get a new sim card) and pay a bill. This metro store has the best customer service!”
10:00 AM - 7:00 PM
2992 E 9th St, Oakland
Mobile Phone Accessories
“I had a great experience. The young man Murtadhd T was extremely helpful too. Courteous, and kind. I really can't say enough, patient. He is whom I think of customer service is like suppose to be. He cared. I really needed phone service because I found out my daughter's service was off. I had a medical emergency and had no phone service. Scary to say the least. Thank you Murtadhd T again you made my day.”
11:30AM - 4PM
429-B 9th St, Oakland
Mobile Phone Accessories
“The man helped me fix my phone and it worked perfectly until one day it stopped working. The man was kind enough to let me know it was because my phone had been bent before the repair ( from another accident not from this store) and he offered to fix and replace the screen. The phone is now in perfect condition. The pricing is excellent and he is very easy to work with. I will recommend to friends and family.”
“Jay provided excellent service. Very Competent, knowledgeable and friendly. He was able to quickly resolve issues my husband was having with his phone as well as assist me with set up of my new device. Highly recommend.”
“Martha her customer service is excellent she always so kind and multitasking I have been to other locations and her service is better than theres I have to be honest I pray she is compensated for her hard work and dedication because she deserves it she also is knowledgeable about the company and the products which helps you feel good thanks Martha for your patience and hard work it's truly appreciated”
“The lady that attended me, was very professional and activated my new phone so fast, I couldn't believe it, it really made my day, I was able to run some errands before going to work, I loved the way she handled things and got my new cellphone ready to use”
“Tony should get a raise!! My wife and I had been paying our bill in SF and NEVER got this type of service. Big ups to Cricket Wireless on 9th Street in Oakland CA!!!!! Our new wireless home.”
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“These are just the most honest capable people you can imagine. They did an LCD display for me. The incoming shipment with my display was stolen. He dropped the price $20 for MY inconvenience. HE was the one with his stuff stolen. Classy guy. I then through some misfortune needed him again shortly after and he bailed me out with a reduced price again even though I offered him full price.
I couldn't figure out why he doesn't have a straight 5 star rating, so I read through the reviews. He does. Endless numbers of stories similar to mine. The only thing keeping that total rating number from being even higher is a couple of obvious hatchet job reviews from people that it appears spend most of their time disgruntled over something.
I was able to watch how they treated everyone that came in. These guys are really solid.”