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“Great Customer Service Here :) ladies here are very friendly and willing to help. They know how transfer information from a new phone to another. Willing to help with any phone issue you have. Best of all they have amazing promotions.”
“If I needed a phone I would come here instead of a fancy pants place. It’s so important to have phone stores right where people live and the employees are near saints holding it down in this location”
“I walked into this location and was immediately greeted by a young lady named Celina she was very kind and knowledgeable. She was quick and efficient. I recommend this location for all your AT&T needs.”
“Michael Z, the manager at this store, did an outstanding job resolving my issue. As a first time customer of AT&T, I was about to give up on this company. Long story that includes online purchase during Black Friday, cancellations on orders without my approval, UPS delivery of box without the iPhone 17 (seems like an inside job at UPS with double taping of the package), multiple security and fraud checks, and countless hours on the phone with multiple managers. It's almost like ATT does not want my business!
ALERT: If your phone is stolen during the delivery process, the ATT process makes you feel blamed as if you are the criminal. Despite multiple explanations to service reps, it doesn't appear that they document. Fraud team denies requests.
Enter Michael Z. His efficiency, quickness, patient, caring and customer service approach won me back to give a last chance. I can't say the same of the workers at other branch stores.
Moving forward, should I have any more issues with ATT, I will be coming in store to work with Michael.
Come to this shop if you want a smooth experience.”
“I was just tryna pay my phone bill and these cricket representative Moe and Caesar went out they way to Help me Explain the deals. The manager mo helped a brother out tremendously with a extremely good promotion and I left with my phone I'll payed and a new phone”
Open 24 hours
1503 Solano Avenue, Albany
Mobile Phone Accessories
“Gary was so incredibly helpful and treated me like family! He helped me in Oakland but has locations in Vallejo and Albany, and that’s how impressed I was, that I left 3 reviews, one for each location! If you want to support small businesses that are communicative, respectful, and flexible to your needs, call Gary!”
“Charles was amazing to work with. When I arrived, it was near closing, and it was busy. Even though it was the end of the day, Charles was so kind and patient to every single person that walked through the door. He went above and beyond to help me with everything, and he didn’t rush any part of the process. Best service I’ve ever had at a Verizon store, by far!! Five stars!”
“Hussien was amazing!! My wife and I came into the store to get a new phone and phone plan. He was extremely helpful, he went above and beyond to help us and get us exactly what we needed. He even had the phone we were looking for, when no other store did. I will make sure to come to this store because of his excellent service. Even though there is one much closer to my home. Thank you Hussien, definitely 5 stars!!”
“If you need help at the AT&T just ask for Diego don’t waste you’re time with the other workers, he help you until the problem is fixed
10/10 great job Diego”
“I love the SERVISE their they treat you like family .and very friendly.i would anyday send PEPOLE to his store .outstanding .been a bost mobile customer for 6yesrs .thank you for your friendly service ...WILLIAM CAMPOS.”
“The staffs are very nice and patience. They helped me solve my complicate phone problems. Special Francisca, she was helping me for almost 4hrs. She saved my day!”
“Abdul and isam customer service assistant is very helpful every time I come into stores there service always makes me happy and they know how to help the customer that comes into story I would very much always ask help from them”
“Martha her customer service is excellent she always so kind and multitasking I have been to other locations and her service is better than theres I have to be honest I pray she is compensated for her hard work and dedication because she deserves it she also is knowledgeable about the company and the products which helps you feel good thanks Martha for your patience and hard work it's truly appreciated”
11:30AM - 4PM
429-B 9th St, Oakland
Mobile Phone Accessories
“The man helped me fix my phone and it worked perfectly until one day it stopped working. The man was kind enough to let me know it was because my phone had been bent before the repair ( from another accident not from this store) and he offered to fix and replace the screen. The phone is now in perfect condition. The pricing is excellent and he is very easy to work with. I will recommend to friends and family.”
“Great place. Extremely helpful and very nice, and always looking out for their customer's. Christine and Vien are amazing and always make me feel welcomed. Plugged me with a new awesome flip razor phone, charger, and headphones ?, and a case for the low. Keep up the good work, you guys are the bomb ?? ????????????????”
“Jaqueline helped me cancel a line, port an old number to my phone (without having me get a new sim card) and pay a bill. This metro store has the best customer service!”
“The lady that attended me, was very professional and activated my new phone so fast, I couldn't believe it, it really made my day, I was able to run some errands before going to work, I loved the way she handled things and got my new cellphone ready to use”
10:00 AM - 7:00 PM
2992 E 9th St, Oakland
Mobile Phone Accessories
“I had a great experience. The young man Murtadhd T was extremely helpful too. Courteous, and kind. I really can't say enough, patient. He is whom I think of customer service is like suppose to be. He cared. I really needed phone service because I found out my daughter's service was off. I had a medical emergency and had no phone service. Scary to say the least. Thank you Murtadhd T again you made my day.”
“I am full of appreciation for sales rep., Nancy Abadio who went the extra mile to assist me with opening a new account and with me bringing my own phone for activation. Her patience towards me and my lack iPhone savvy was praise worthy. She also helped me by wiping the previous owner's data. I've been to Verizon and AT&T and did not receive anything near the customer service Nancy produced. I was fortunate to come into this Cricket branch to find a kind and friendly young lady ready and willing to help me . I will recommend Nancy to all who need Cricket wireless service.”
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“Sam and Jenny were so kind! I went in today with a very noisy home button on my iPhone that desperately needs an upgrade. Sam was so great and diagnosed the problem in seconds and fixed it in a minute. Turns out it was a loose screw causing the home button to vibrate and make a loud buzzing sound. I was expecting it to be something awful and forever broken, but it was a simple fix for Sam. Thank you! Sam is excellent at troubleshooting all phones no matter the make or model. Jenny showed me multiple phones within my price range when I’m ready for an upgrade, which will be very soon! The team at Kemo are amazing! I will only be coming here for all my phone issues and needs. Thank you so much, Sam and Jenny! You’ve made a customer for life!”