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“Friendly and helpful staff. Prices are just as good if not better than Amazon. They have - no joke - everything you can think of. I was surprised at the options. You can also rent just about anything you can think of which is an awesome offering being that a lot of stuff (snowboarding, backpacking) is pretty pricey upfront if you buy everything.
Return policy is exceedingly generous, and if I remember correctly their membership seems to be one of the few out there that is worth it: $25 for lifetime membership with 10% off everything - you'll hit $25 in no time if you do outdoor stuff with any regularity. Very happy to have this spot local!”
“Came in with heel pain off and on for two weeks from using bad shoes to run and other aches & pains. Berto was so patient, it was almost closing. He did 2 tests, made me custom orthotics & provided me shoe recommendations. I walked out with no pain magically just like that! Thank you customer service is amazing”
“Its always great being able to deal with a great company. This is my 2nd review on a second purchase. I have worked with Jeff directly and i can say Jeff is an absolute delight to work with. He makes sure to go above and beyond on taking care of customers and making sure we are satisfied. As a business owner i can also say Jeff is not your typical customer care manager, he is someone you cant find that often anymore. On my end, Fitness Superstore owners, hold on to this guy, he is great. Thank you for the help.”
“I recently visited Golf Mart in Walnut Creek as a new golfer in search of my first set of clubs, and I couldn't be more pleased with my experience. Mitchell & Clayton, the store associates, were incredibly knowledgeable and attentive. They took the time to watch my swings in the simulator and guided me through trying out several different styles of clubs. Thanks to their expertise, I found a fantastic set that feels perfect for me. I'm excited to start my golf journey, and I highly recommend Golf Mart to anyone looking for great service and quality equipment!”
“Stopped in while in Concord to check out camping gear, and wow — what a great find! The team here is fantastic. The gentlemen working were quick to help, knew the store well, and gave spot-on recommendations. The manager on duty went above and beyond, making sure we left with exactly what we needed and a great deal to match. It’s rare these days to find a store that delivers excellent products and genuine customer care. We’ll definitely be back!”
“Thanks to Tim at Athletic Outpost I can hike steep hills again without knee pain. After studying my stride, patiently listening to my issues and what activities I do, he outfitted me in a pair of shoes with a trail hiking vibram sole and a pair of compression calve sleeves. Made a world of difference. I can hike steep trails again without needing to resort to a knee brace or hiking poles. Or pain relieving meds afterwards. I am so grateful!”
“Kindest sporting retailer. Carl and his wife supported my two sons throughout their high school sporting endeavors. They are both patient, accommodating, kind, and compassionate. I could not thank them enough as a sports mom. They created a Letterman jacket that is a to-die-for special for my senior. Their customer service and kindness are what keeps us going back! When people ask me where should we get our Letterman jacket? I say Star Sports because of the care they take to make the experience special for the athlete and the family. Thank you, Star Sports, for making high school sports even more special for my sons!”
“Friendly staff always, but beware that as of Dec 2022 the Council is requiring advancement records to buy merit and advancement badges. The past couple of years they were not.”
“The staff is always very helpful and knowledgeable about the in-store products! Always appreciate them pointing in the right direction whether it’s for shoes, uniforms or balls.”
“Went in today for soccer cleats for my daughter. The pricing was great ($45) for really nice Adidas that both fit and appealed to her. Even though we weren’t demanding customers, Justin helped bring her the size she wanted to try and also the perfect recommendation of an alternate color in the same size without us asking. He was very kind and helpful. I entered my email address online before checkout for an extra 10% coupon and left feeling like the Dad hero of the day.”
“This review is for the store, not the company. The store was well staffed on a Saturday morning and merchandise was neatly organized. They were very helpful in processing an online return (when the online customer service team was not). They also helped me out with setting up a fitting room so I could try on new stuff. Also the employees were all wearing the brand…always a good sign.”
“Steve is super friendly and a great character. He knows his stuff and was a pleasure to do business with. I brought in my own ball to have drilled and he did a great job! He asked me questions about my bowling style and skill level and took his time to do things right. It was overall a very fast process and I will definitely be returning in the future with other balls!”
“There are no other (!) swim shops in the larger Bay Area that sell competitive tech suits. Thank goodness for Elsmore in Walnut Creek! They have competitive suits and tech suits for youth and adults, goggles, caps, long swim coats, other clothing, and sandals. The young woman on the phone was so helpful in telling me available sizes, colors, and prices before I had to drive all the way out to them, and when we finally made it, just before closing, the young man helped us more as the size we thought would fit was actually too big! I just wanted to provide a thumbs up review so that people looking for competitive swimwear can find this store!”
“I came in with my three little kids in need ofSoccer cleats. The lady and gentleman working at the store gave us all their attention until everyone was fitted with new cleats. I really appreciated the help, service and the patience of everyone at the store.”
“I bought a putter, and an associate helped me check the lie angle and face alignment. The way they did the face alignment check using a reflective laser was pretty cool.”
“REI is always clean, well stocked, and full of helpful and friendly employees. Andrew in the shoe department was especially helpful today and had some great recommendations!”
“I was in this store on 1/25/24 at about 3:30 pm, ALL of the staff on the floor were warm, helpful, polite, and engaging. Best customer service I've gotten in the 5 years I've lived in California.”
“I usually save my Credits and visit every 3 months to use my credits. This store is clean , organized and the staff are so helpful. Specificlly an associate cant think of her name Nice lady with glasses, speaks spanish!! OMG shes amazing!!! Always gives me tips, guides me with sizing and I end up leaving the store with Items I LOVE!!!!”
“Great local shop in Pleasant Hills.
City Arms East has a surprisingly great selection for a smaller store, and the prices are very reasonable. The staff is knowledgeable, accommodating, and genuinely helpful without any pressure.
One of the best parts is the atmosphere — lots of good banter between the employees and customers. It’s the kind of place where you actually enjoy hanging out, chatting, and learning a thing or two.
If you’re looking for a solid local shop with great people and a welcoming vibe, this is definitely the spot. Highly recommend supporting them.”
““Akram is the best staff member in this store. She always helps me and is very friendly and kind. She is very knowledgeable in her job. I should say this 5-star rating is for her.
Ghazaleh”
“This location is the BEST! The employees are all friendly and very knowledgeable at their job. They all helped me find a pair of shoes quickly that fit me perfectly. The other 2 stores I went to had no idea about customer service or about shoes. Thank you Deepti !”
“Recycling sports equipment is the best. Saving items from landfills. Just need better prices! It used to be competitive with thrift stores but now it's not.”
“Went to the Walnut Creek store today and was helped by Justin,. I’m a huge fan of Lululemon clothes. What excellent customer service! ! He was so helpful and sweet. Thank you Justin for your great assistance. They have a good inventory of items in the store and if your size is missing they can order it on the spot. ?”
“I entered the store around 8:30 PM on January 6th and had an excellent experience. Every employee I interacted with was kind, attentive, and went above and beyond to help me. I was shopping for a last-minute gift for a coworker before heading back to work, and multiple staff members made a genuine effort to help me find the perfect item.
Even at 9:00 PM, there was still a long line of customers waiting to be served. Despite this, the staff handled the situation with patience, professionalism, and care. There was no visible frustration or negativity, which is not always the case in busy retail environments.
The staff at this location are outstanding, and it is always a pleasure to shop here. I chose this store over other nearby locations specifically because of the consistently great customer service. I truly appreciate Dick’s Sporting Goods and the exceptional team working at this store. Thank you.”
“S/O to my people at LIDS at the Concord mall for their GREAT customer service as well as providing my niece with a Fire custome snapback!!!! S/0 to my man's Dustin and Maddy!!!! Love”
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“One of the best places I have ever worked at. Club care came into my life when I was at a very low point. Everyone there was helpful and loving; really made me feel like family. Tha k you Jeff for giving me a chance to get my life back on track after losing so much.”