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“It's really comfortable. As expected, Korean people were always present, so everything was done easily and comfortably. It's great to receive this kind of service in the United States. Kindness is basic and they explained things like promotions that can save you money. I hope many people use it.”
“Robb at AT&T is not just amazing at his job, he’s a total charmer too! He made upgrading my plan way too fun, with that perfect mix of expertise and charisma. If you want stellar service with a side of swoon-worthy smiles, Robb’s your guy. Can’t wait for our next ‘tech talk’!”
“Steven was so nice! Helped me when the Verizon on Cupertino charged me a restocking fee when they gave me the wrong phone! Thankful for Steven at Cottle for making it an easy transaction and being so nice!”
“Bao helped me get support for my home Internet issues. I'm super thankful he helped me get past the automated support systems to a technical support person.”
“The two guy employees that were working Sunday afternoon and helped me switch from Verizon to Cricket were very communicative, kind, and helpful! They assisted me with trying to get my old number to my new phone since I switched over and they did an amazing job! Got the phone working within the next 2 hours which was really good and their customer service was overall excellent!”
“I have been going here for many years and I am absolutely satisfied every time I leave there. The prices are most reasonable and the owner Is very courteous and kind. I can’t recommend a better place.”
“Today, I came in to the store right before closing and needed help transferring my sim to my new phone and Darisa was extremely helpful and quick with making sure I got what I needed so last minute. I really appreciated her customer service and will be back for any of my ATT needs in the future. Thank you Darisa!!”
“Iven helped me figure out my phone number and get it back after a misunderstanding he resolved it. way to go iven you saved me so much time and money ⭐⭐⭐⭐⭐!”
“I wanted to wait about a month or so before making a review. I stopped by about a month and a half ago to have my iPad Pro repaired. This is my honest review and experience. If you don't want to read all of this just skip to the last paragraph.My iPad Pro was not charging. I took it to a couple of franchised type shops in the area that either concluded that the problem was the charging port and or battery. Both other shops quoted around $400-$800 for the repair. Initially, I didn't not know what to make of the cost but it seemed that they both just threw out random prices, but that could be just what I thought. I also contacted their other locations that gave me inconsistent pricing for the same repairs. I won't mention the name of those shops here. I needed a third opinion so I went to Crystal International.After being recommended by two of my friends, I took my iPad to Crystal International. They conducted a quick test and similarly concluded that the charging port was damaged and needed to be replaced. I asked about the battery and they mentioned that it doesn't often go bad but they would check it once it was opened. I decided to move forward with the repair by Crystal because the cost was unbeatable and worth the chance and would save me from doing the work myself. I think it was a 24hr turnaround. I returned to pick it up and got it back with a new charging port. Battery was left alone because nothing was found wrong with it. A month and a half later, zero issues with changing or holding a charge or anything else. It has been working as it should since the repair.Summary:Excellent customer service. Extremely fair pricing! Excellent workmanship! They have a sheet with device models with costs of the types of repairs. So, if you are considering purchasing a repair kit off eBay or Amazon and working on your device yourself, DON'T! Just save yourself time and some money and just take it to Crystal International. They have the tools and experience to get it done right. Highly recommended!”
“Called different ATT stores looking for a specific phone. All the other stores I’ve called either they didn’t pick up. Or didn’t have the phone available.
Called this location, they had my phone in stock and decided to pop on over to do a phone upgrade. I’m glad Nick picked up the phone and helped me see it through and through. He did ask me to come in at a certain, I was in the area so I popped in a little early. He was more than welcoming. He was with a customer before me. Told me he’d be right with me. Didn’t wait long. He was done with the other customer.
He is very thorough. Walked me through the upgraded plan on my account. Answered all my questions. Explained the breakdowns for me. What to expect and made sure I understood what I was getting in to.
We had a hiccup with my phone and he stayed with me and tried his best to figure out the issue so I can walk out with a working phone. I can’t say for the rest of the people that work here but Nick has went above and beyond expectations for customer service. 10/10 do recommend him and this location!”
“Stopped by the AT&T store recently to upgrade my phone and had a great experience thanks to Antonio. He made the whole process super smooth and actually enjoyable. He clearly knew his stuff, answered all my questions without any pressure, and just had a really friendly, easygoing vibe. Honestly felt more like chatting with a friend than doing an errand. Big thanks to Antonio for making it such a positive experience!”
10AM - 8PM
1705 Story Rd, San Jose
Mobile Phones
“The manager. Luis, excellent job. He resolved all my doubts and helped me. With my problem. I had already been to that store. And I had a bad experience with an employee. But this time it was more than excellent. Thanks Luis. I hope to return. And be taken care of by you.”
“This is the place to go if your device needs fixing. Fantastic service, easy communication, and a great price. Brought in my iPhone that had a bad battery and a shattered back plate…good as new within a day. Don’t waste your time at the Apple Store, go to Bay Area Phone Doctor!”
“I don’t usually leave reviews but the team over at ATT on Blossom Hill and Almaden were really fantastic to deal with. I just had a minor repair issue with my IPhone and they gave it their full attention and made sure I was fully satisfied. Highly recommend this team for your phone needs.”
“Very helpful and friendly. They had to order my new battery but got it quickly and did the replacement fast too. Will definitely be back for any other device repairs.”
“Thank you so much DAVID ,im definitely appreciative and satisfied with his assistance on guiding me step by step with upgrading to the IPHONE 16, i showed up an hour before they closed and he had a lot of patience with transferring my data one phone to another,helped me get a great phone case aswell as accessories ,and answered all of my questions regarding the TRADE IN ?? ⭐️⭐️⭐️⭐️⭐️”
“Came to this location because I was having issues with my phone getting service. Asio greeted me and spent the next hour with me getting my phone working. Asio was great at explaining what was going on (because I'm not tech savvy in the least). An hour later my phone was working! Definitely recommend this location!”
“Bought from Canada and shipped it over to Point Roberts! Fast and efficient. Only thing missing was the BMU which I thought came with the laptop battery. It’s fine though as I can find it somewhere else. Nonetheless, products I can trust!”
11AM - 6PM
1628 Hostetter Rd Ste B1, San Jose
Mobile Phones
“I opened a phone line with this telecommunications company last weekend. I had a great experience after using it. I can watch unlimited movies and make unlimited calls. Calling my friends in Canada is also free, as is calling Mexico. I can go to many places. There are hotspots, and what I like most is that I can store a large amount of my favorite photos and videos. The monthly fee is only 60 yuan, no tax, and I only need to pay $55 when I pay automatically with a credit card! Especially their sales and technical staff, they feel very professional! I highly recommend it to those who want to open a phone line and transfer it to a cooperative family!”
“Great service - 5 stars. The representatives are very knowledgeable, friendly, efficient, had the best experience trading in my old cell phone for a brand new cell phone. They got my cell phone updated and “walk out ready” super fast and efficiently. They were great to talk to and work with. Highly recommend this store to everyone- great team to work with.”
“The store was easy to locate and the inside was clean and organized. I am very thankful that we had the manager Katherine to help us out on Monday morning. Her customer service was professional and kind. She helped my mother and I transfer services from our previous provider to Cricket. She made it super easy, fast and convenient. Katherine went above and beyond in letting us know of how we can save more on our plan and was very knowledgeable in all the services Cricket has to offer.Would definitely recommend this location to anyone. Keep up the good work, Katherine!”
“I just came to this store, not very optimistic after visiting a few different phone services/companies. Fernando (employee at ATT) could sense my apprehension. He greeted me, sat me down and helped me find something that would work for me. Already a long-time, WiFi customer was helpful, but compared to the others, I was in constant awe of the deal he was offering me. Refused to believe it, until I walked out the door with my new phone! I am SO happy I came here!”
“We just received our internet service. The attention we received was excellent. Arthur was professional, easy to talk to, and very helpful. Overall, we are very satisfied with the service!”
“I would like to give a big shout out to Frank in Home theater for his exceptional customer service he provided my wife and I. We have been extremely satisfied as he went above and beyond to give us all the info we asked for and did his best to reassure we will get ahold of the items we needed. Thank you Frank, I will be recommending your store and services to friends and family.”
“I had to replace my Samsung Galaxy phone because it fell in the water. Alondra, the manager at the San Jose, Brokaw store is amazing. Not only is she so knowledgeable but she has the patience of a Saint. She helped me to transfer all of my files to my new phone and she restored my the problem that I encountered with my text message. She has great interaction with her employees and other customers coming into the store. PLEASE GIVE HER A RAISE!!!
Thank you, Brenda Engelhaupt”
“I love coming to this tmoblie they are kind respectful attend to your needs with no Attitude always willing to help what ever your needs are.
Thank you
Ramon for your help
Connie”
“I had the pleasure of being assisted by a true gentleman at the T-Mobile store on Almaden & Blossom Hill.
Leo Torres professionalism, patience, and willingness to go above and beyond made my experience exceptional. He took the time to understand my needs and provided valuable guidance without any pressure. I left the store feeling confident in my decision, all thanks to his expertise and courteous demeanor. Highly recommend seeking his assistance for any phone-related needs!”
“Clean store and friendly, knowledgeable employees. I came here to buy a new phone for my mom and the whole process was seamless. All of my questions regarding her upgrade eligibility were answered.”
“This place is the best in San Jose to get your phone repairs. They have the best prices and customer service. I have been going here for years and Adil takes care of me Everytime and is honest and upfront when it comes to the prices and repairs. I definitely recommend.”
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“This is a place that you would know things will get fixed. The owner loves his job and enjoys solving problems, he is honest and willing to take full responsibility of his suggestions and actions, trying his best to give you a fix to your problem.”