Banks in Tustin, CA

“I visited this Branch earlier this week with my in-laws and had the pleasure of working with Danieli. My in-laws are foreign and had many repetitive questions. Danieli was so patient with them and answered all their questions with such clarity. I was very impressed by her ability to maintain such a high level of patience and enthusiasm! We did however have an awkward experience with the manager Julio. Danieli and previous bankers informed us that CD accounts can be renewed via phone. Julio condescendingly stated she was wrong in front of us and it was very awkward. We all knew what Julio stated was not true but we didn’t say anything. Danieli maintained the utmost respect and did not argue at all. Although it became awkward, she did not miss a beat in maintaining such a positive and enthusiastic attitude all throughout the rest of our meeting!”

“I normally have a wonderful experience at this SchoolsFirst location in Tustin on Newport Ave. Out of all the locations I’ve personally visited, this one has always been my favorite because of the welcoming atmosphere.

Two employees who consistently provide outstanding customer service are Kassidy and Jackie. Every time I walk in, they greet customers with a smile and make you feel genuinely welcome. Their positive attitude really makes a difference and keeps me coming back.

On Monday, March 9 around 2:40–3:40 PM, I came in with my 14-year-old son to show him how to make a deposit. While Jackie kindly directed us to the line, I noticed that the experience at the customer service desk was a little different than usual. There were four employees present and none of them but one greeted us or acknowledged us as we approached, even though they were not assisting other customers at the moment.

Customer service and simple greetings go a long way, especially when customers remember their experiences.

One employee named Evelyn did greet us and was very kind. I really appreciated that, especially since she was a new face to me. Her friendliness stood out. So I made sure I went to her Line.

I want to give a special shout-out to Kassidy, Jackie, and Evelyn for their professionalism and welcoming attitude. Because of employees like them, I will continue to come back to this location.

I share this feedback simply because this branch normally sets such a high standard, and I believe there is always room for growth.”

“Great service relationship manager super nice and helpful gave me brochures on buisness accounts and credit cards they also have Commerical lending for things like hotel and self storage really good, highly recommend this bank for buisness or RE investors alike.”

“I’ve been a member of KFCU since the 80’s when it was called Hughes Aircraft FCU. I rarely have to go to the bank but this particular location seems to have happy workers. It’s very nice to go to a bank with happy workers.”

“Wow, Where do I start too many good things about this bank! I’ve been banking with this firm for about seven years now the staff has been nothing but wonderful. Every time I walk in, I am always kindly greeted and everybody knows me on a first name basis. Eli.,Kandy, Kevin, Yvette, And Spencer always willing to go the extra mile to help Me with banking issues. They always come through for me. If they do not know an answer they always get back to me in a timely manner. I have been blessed to have such a strong staff in my portfolio. I would recommend this back with the staff members to anyone they always give it 150% thank you staff for always being there for me assisting me with any issues and always making me feel at home.”

“I visited the BMO branch in Tustin because I'm preparing for several complex international money transfers, including transfers involving Wise, and I wanted to fully understand the banking process and any potential compliance requirements before moving forward.

I had the pleasure of working with Yuliia Lukianenko, and I couldn't be happier with the experience. She took the time to understand my situation, answered all of my questions, and clearly explained the available transfer options, what to expect throughout the process, and the important details I should be aware of.

What I appreciated most was that Yuliia went beyond simply discussing the banking side of the transaction. She also explained potential IRS compliance questions that could arise and advised me on what supporting documentation I should prepare in advance. That level of guidance gave me much greater confidence as I prepare for these international transfers.

Yuliia is not only highly knowledgeable but also genuinely kind, patient, and easy to talk to. She explained everything thoroughly without ever making me feel rushed, and I left the branch feeling well-informed and confident about my next steps.

This is exactly the level of customer service I hope for when working with my bank. If you need guidance with international wire transfers or other complex banking matters, I highly recommend working with Yuliia Lukianenko. Thank you for the outstanding service!”

“Wescom Tustin branch is the best! Michael Perez was very helpful making my experience easy. He was able to answer all of my questions and got me setup in the right direction.”

“This is a great bank with many super competitive products. But what makes Sunwest special, is the people inside. Everyone is professional and competent. But they are kind, friendly, and very helpful. Do yourself a favor and start banking at Sunwest.”

“I had a great experience at the Chase Tustin branch. I initially came in to set up a CD, and my relationship banker, Yashira, introduced me to Mena, the financial advisor, so I could learn more about some other investment options.

I took some time to think everything over and came back about a week later, ultimately deciding to just move forward with the CD. Throughout the whole process, both Yashira and Mena were knowledgeable, easygoing, and never made me feel pressured. We had some really great conversations, and I appreciated how comfortable and straightforward the whole experience was.

Overall, I’ve had an extremely positive experience with this branch and would definitely recommend both Yashira and Mena.”

“Ximena Palacios is truly an exceptional person and a wonderful professional. From the moment I met her at Citi Bank, she went above and beyond to help me with everything I needed. Her kindness, patience, and genuine care made what could have been a stressful experience completely smooth and stress-free. She listens, understands, and always finds a way to make things work. Citi Bank is lucky to have someone as dedicated and compassionate as Ximena. Thank you from the bottom of my heart for all your help – you made a real difference today!”

“I am one of US bank client.Whenever I go to this branch the manager Mr.Jesse James Younger and Mr.Marcus hall are so helpful and social to everyone.I just appreciate all for customer service and great communication.”

“The bank is very helpful in disputing any fraud and they are protective. They have the best rates! You get $50 if you refer someone to open an account!Marleny is excellent, compassionate, caring. Jackie is always helpful when manager is not there. Karen is sweet and a good listener and friendly. Karen has a great smile and always pleasant. Jacob is patient and friendly and kind.They are all good with numbers.”

“I been Coming to this Branch for over ten years plus for my Business Checking account and personal. Im so happy to meet amazing staff such as Blanca and Elena Super helpful and Authentic individuals that willing to help you any given day. They re truly amazing people and genuine. You won't be disappointed. Thank you Citi and your amazing kind staff. Alex”

“I opened a business bank account here back in April 2022 and I couldn't have asked for an easier experience. Since then, the service has been amazing. Special thanks to Leila for helping me get started and the tellers for assisting me every visit. -Dan Lund Broad Horizons”

“Excellent branch of Wells Fargo.
I've been here a number of times in the past year, when traveling. Usually I was helped by a banker named Gabriela De Taranto who has a knack for brightening a day.
Every time I went in for a small errand, I left feeling good. Friendliest smile and warmest greeting in Tustin. I'm not sure what her official position is, but I'm certain she's a great asset. Kudos.”

“My wife and I left the Citibank on Barranca Pkwy, where we encountered rude treatment from the staff. They provided no assistance and simply used the excuse of our appointment time being over to usher us out. Feeling disheartened, we searched for nearby Citibank branches on Google Maps and found this one. Since we didn't have an appointment, we walked in with a hopeful mindset. Here, we met Lily Villegas, who provided us with exceptional care and service. She spent two hours helping us communicate with phone support and continuously reassured us. Finally, before closing time, she resolved all our issues. It's unbelievable that my wife and I flew back from China specifically to handle our account problems, only to be treated so rudely at the Citibank on Barranca Pkwy. Lily Villegas's service has restored my faith in Citibank.”

“I walked in to the branch today and was greeted by Matthew Dean. He is friendly and helped me with all my business account questions. Highly recommend seeing him at this branch.”

“I had a great experience here last week with a young banker making changes to my account. When I find my receipt with his name I'll update my review, but he was able to make all of the adjustments I needed without any difficulty or delay, and was pleasant to talk to while doing so! The branch was calm and all staff members seemed professional and friendly with all those who came in.”

“We got a car loan with Tustin Community Bank a couple years ago. BEST CAR BUYING EXPERIENCE WE'VE EVER HAD..... i would like to thank Miss Gina for providing us with exceptional customer service from the very beginning. Always had an answer to my many questions and gave me peace of mind with their transparency and professionalism. I look forward to future business with this bank. # 1 in my books by far.”

“I have had several terrible experiences with this specific BoA branch, but today they really surprised me. The service was fast and efficient, with extremely polite and pleasant staff
They deserve a fine star review!”