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“Love this place! Great service, excellent selection of everything needed for phones, plus fashion jewelry, glasses, caps, clothing, hats & wigs! BUT ladies you MUST check out the bling Sanitizer Spray Pens! Various colors & so pretty! Never before seen anywhere & super affordable!”
“Overall, I like shopping there when I’m visiting the mall. I usually never have any issue with online orders either, except this last one. My order was cancelled despite me never receiving a notification. I ordered online on May 25th, and I also checked the tracking information online less than 2 weeks ago from today June 16th and it was still “processing”. About 3-4 days ago, I checked and my order was cancelled. Called the customer service, they told me it was because I didn’t go to pick it up - so… it takes forever for them to process the order but you literally have very little time for pick up. I attempted calling the VF store sooo many times now to see if they still had the item in store so I could go get it asap but nobody ever answers. It’s a little frustrating.
Due to work I haven’t been able to go directly since I noticed it had been canceled.
Anyway. That’s my main issue with the store, nobody picks up the phone.”
“Ferragamo has one of the best customer service at Valley Fair. I went looking for a new belt and Matthew helped me, he was kind and very helpful. I couldn't remember the size I bought last time since it was gift for the same person. He looked up my account and was able to find the size I needed. He was very professional and took great care of me while shopping. Thank you for the great service!”
“Over about 20 years of buying and wearing Levi’s jeans, I have never received such an excellent service at a store as Michael provided me yesterday. He had patience and gave me great advice in support to the various jeans styles selection. Thank you so much Michael, I’m very happy with my purchase.”
“This Gap features an expansive children’s clothing section, and if you head to the back of the store, you will find a clearance section that usually has some great deals. However, the customer service here falls a bit short—the staff are not quite as friendly or eager to help as the team at the Gap Outlet in Westgate Mall.”
“Extremely helpful. The manager, Anais, took one look at me and knew exactly what was the appropriate cut and color for me. I didn’t end up buying a suit today but will certainly be coming back to do so.”
“i want to thank Karen and Erick they are super helpful and always go above and beyond their customer service and attention to detail is what always make me come back and be a long time customer”
“It’s one to one service here,we were treated with care and respect here from the lady who took us. I had a very good impression and experience with this brand.”
“I just wanna give a five star review to a gal that helped me yesterday at Valley fair in San Jose, Her name is Violet. I give her five stars because she went above and beyond to help me with an issue I was having with a gift card. Customer service like that is not found pretty much anywhere today and I'm always grateful when I get the help that I need with a smile.”
“I had an excellent experience shopping at UNTUCKit. They offer a stylish selection of clothing with sizes that flatter all body types. The quality of the selection is top-notch, ensuring you get great value for your money.Prashant, an outstanding representative, was incredibly helpful in finding my perfect size. The complimentary lollipop at the end of my visit was a delightful touch, leaving me thoroughly satisfied.”
“got my Korean hanbok wedding dress here, they also do rental displays too! owner is the typical Korean ajumma so she is a bit tough and harsh with the customer service, but otherwise what a hidden gem!”
“shopping here is like watching a clav stream, AN EXPERIANCE, I look absolutely fabulous in these new clothes I bought... everyone needs their own pair of Indian inspired children's clothes and women's underpants”
10:00 AM - 9:00 PM
NORDSTROM VALLEY FAIR, 2400 Forest Ave, Santa Clara
Womens Clothing
“I really miss having a Nordstrom near me. We went to Valley Fair to see if my daughter could find a dress and we did. Still good service at this location. The fitting rooms are very nice. Inventory is low to average but that's just retail in general.”
“The staff is always kind here and the clothes are amazing and super cute! Although their hoodies seem to always run small so size up 1-2 sizes because some of our hoodies have shrunk already. Pricey store but they have really good deals a lot of discounted items which is always nice and they have Marvel shirts ^_^”
“I had the best customer service shopping experience here!!
A big shout out to Alysia, who is so very kind, patient, and caring. I asked if they had jean jackets and she went in the back to get a few for me. She waited to see if I liked the fit, asked a couple times if I wanted water, and offered to order another size should I need it. There aren’t many people who would go out of their way like she did. She’s amazing!!!
Regarding the inventory, the women’s section is pretty slim. I would have loved to see more jeans and jean jackets, what I associate Diesel with.
Anyone interested in advertising, check out their old ads (Diesel: The Official Be Stupid Philosophy). This series is genius.”
“I had such a wonderful experience shopping for a new Saint Laurent handbag. Although I wasn’t able to visit the actual Saint Laurent store at Valley Fair in San Jose, CA, Sam C., my sales associate, was amazing.
Sam’s attention to detail and communication were absolutely amazing from start to finish. She was incredibly helpful, knowledgeable, and made the entire shopping experience feel personal and seamless. What impressed me most was that even after I received my purchase, Sam followed up to make sure I was happy with everything. She didn’t just make the sale and forget about me, she genuinely cared about my experience.
Amazing customer service like this is very hard to come by these days, and Sam truly went above and beyond. If you’re in the market for a new handbag, wallet, shoes, or clothing at Saint Laurent at Valley Fair Mall, ask for Sam C, you will not be disappointed! She is a true gem and represents the brand beautifully.”
“The store is pretty good and Claudia is amazing. She is very knowledgeable and very attentive. She gave us a lot of help and useful suggestions. Highly recommend this store!”
10:30AM - 7PM
3472 El Camino Real, Santa Clara
Womens Clothing
“This place used to be called Callas Cosmetics & Gifts. But it is a good change as I like the new owner much more. This place is located conveniently in the square where Walgreen also is. It is also one of the few places that carry Shiseido products for both women and men. For those with particular skin needs, this place has great products to address those issues especially with lotions or special facial cleaners. The store owner is also quite nice. She gives out small gifts if you meet certain purchase levels. This particular owner is especially generous, so if you build good relationship with her, you will get many more small gifts and samples, which would go a long way. All in all, I find this place to have great selections of skincare products.”
“I had a great experience today at Zumiez. I was greeted by a helpful employee who went out of his way to help me find what I was looking for. He was a great salesperson and he was very knowledgeable about the different styles of pants that the store offered. the store had some deals even though the prices in the mall nowadays are out of my budget.”
“Outstanding service from Nadia in the men’s fragrance department. She consistently provides knowledgeable guidance, attentive support, and a genuinely professional experience every time I visit. Her ability to understand preferences and recommend the right options makes shopping at Macy’s Valley Fair noticeably better. She is a true asset to the store and deserves recognition.”
“A big THANK YOU to Miranda, Cheryl, Heidi, Danielle and Megan for an absolutely impressive customer service experience. I bought an Anthropologie dress ( price tag still on the dress and receipt kept) February 2 and 15 days later was on sale with an additional 50% off.
I called the Valley Fair store and asked if I could get a price adjustment. Spoke with Megan and Danielle on 2/25 and explained the situation. Danielle was very receptive and accommodating.
The next day I came in to get my price adjustment and ended up purchasing two more dresses that were on sale with the help of Cheryl, Miranda and Heidi.
Each one of the individuals listed above are amazing! Please keep up the good work. I think this store will be my go to Anthropologie store from now on.
Thank you and I appreciate each and every one of you!”
“This was my first time to shop there. Today I bought a Shark's blanket. The employees were very helpful ?. Thank you very much for all your help. My name is MARY.”
“I’ve been shopping at this store for years. The staff is amazing and always go out of their way to help.
With their help, the number of compliments I received about my outfits skyrocketed ?”
“I need to set the record straight: some previous reviewer said that they don't accept returns for online purchases here. They absolutely do. Jason helped me out and the process was super easy and painless. Afterwards, he helped me find shoes that were the right size. Overall, a really positive experience.”
“I had a wonderful shopping experience at Hollister today. Kaitlyn was a lovely and enthusiastic staff member. She was cheerful, helpful, and helped me find the shirt size I was looking for. Her positive attitude made my shopping experience pleasant and comfortable♡”
“Store had really great stuff and very helpful staff! There was a younger girl working who was wearing flip flops and a very oversized crew neck, to the point where we couldn’t even see her jean shorts underneath. A cute outfit, but was not professional ? She was helpful and accommodating, but coming from somebody who works in retail, her outfit was not work ready.”
“Lots of comfortable flare going on here. It was a wreck the first night I went around closing, next day returned an item or two at opening and wow! How nice and neat EVERYTHING was.”
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“I visit this store when I travel to San Jose. The staff is pleasant. I recently ordered some shoes to be shipped to this store. I wasn't sure if I would be there to pick them up. They were quick to offer solutions to make sure I would get my shoes. My shoes arrived the day I was leaving and the staff was quick to let me know my shoes had arrived. Georgina was fantastic. I love shopping at this store.”