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“After going to 4 different T-mobiles and nobody wanting to help me, I came into this location and Javier helped me and would not let me leave until my needs were met!!!”
“Mark and the other associate (sorry don’t remember her name but she had awesome earrings) were very helpful and knowledgeable. We went in to see if switching providers was a better option for us. Mark explained everything in detail and pulled up several plans so we could see the price difference. We left last Sunday with a new provider and 2 new iPhones happily.”
“Let me just start by saying I typically never do reviews, mainly because I'm lazy and/ or forget. But after my experience with Ginna ( hopefully I spelled that right ) I absolutely had to leave a review. I had broken the screen on my previous phone and came in looking to buy a new phone, and originally was looking to purchase an iPhone. As soon as I walked in I was greeted by Ginna, with a smile and a friendly demeanor. I gave her a little bit of back story and told her what I was looking for. After chatting a bit, we came to an agreement that an iPhone was probably not the best choice for me. And before I continue, let me just say I totally appreciate a sales person who truly cares and not try to push something more expensive on you because it'll benefit them. . I previously had a Galaxy A12 and Ginna showed me all the upgraded versions and we were able to find a phone within my budget and I absolutely love my phone. I also want to commend Ginna on her patience with me. Anyone that knows me knows when I get frustrated, I am not the easiest person to deal with and Ginna handled it all with such grace and kindness, she did not match my energy, she took her time and literally went above and beyond to make sure I had everything I needed and was able to set up my phone. Ginna I hope you see this, thank you so much and I hope T-Mobile knows how lucky they are to have someone like you representing their company. Thank you.”
“David Tadros is our service agent. Without a doubt, David has provided the exceptional service that I can only describe as Best in Class! He is extremely knowledgeable and experienced which has been invaluable in our somewhat complicated transfer of products. David is a PERFECT example of how any sales and service reps should handle customers.”
“I can’t say enough good things about my experience at this AT&T store, all thanks to Michelle! From the moment I walked in, she was friendly, welcoming, and genuinely eager to help. I came in requesting a quote, and not only did she thoroughly address every question I had, but she also provided clear explanations and broke down the details in a way that made everything easy to understand.
What truly stood out was how Michelle went above and beyond—she didn’t just give me the information I asked for but also offered additional advice and tips that I hadn’t even considered. It’s rare to find someone who cares so much about making sure customers feel informed and valued, and Michelle absolutely nailed it.
Her professionalism, patience, and positive attitude turned what could have been an ordinary visit into an exceptional experience. AT&T is lucky to have her on their team! Thank you, Michelle, for the outstanding service—I’ll definitely be coming back because of you!”
“I stopped by in this store last week and Jose helped us, he was friendly and helpful, I came back to the store today and Desiree and Jose assisted us transferred the old phone to the new ones. I highly recommend this store.”
“Josh is awesome!!Definitely recommend seeing him at this location for all needs tmobile.I came in with a situation that required patience and he was willing to go the extra mile for me!Robinson and Billy the other guys were great as well!”
“I went to the store and Jamie is so helpful. And so with the chat Ryan G help me too. Coz I was disconnected when I was trying to transfer from other network. Gio help me also.
But Jamie at the T-Mobile store help me. Thank you so much.
LICEL”
“IT nd Audio Visual Professionals who set up business and residential security systems. We help busy executives set up their businesses with technology and make everything connect to the Internet.”
10:00 AM - 8:00 PM
8085 Red Bug Lake Rd #125, Oviedo
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“My wife and I had a wonderful experience today upgrading her phone. We are long time customers of this store and when we walked in today, we could feel the energy; the positive vibes and the warm and welcoming climate. This was our first time to meet the manager, Kenia. What a credit her leadership is to AT&T! After interacting with her, it explains why you immediately feel you are with family when you walk through the door. That is the tone she sets and the tone her staff supports and reinforces. Thank you, Kenia, and your wonderful staff for making our experience such a positive one. If you are an AT&T customer or looking to become one, make the drive to this store. You will be happy you did!”
“Nicole was absolutely great today, best team player on your squad hands down she has my up most respect, my phone would not cut on at all an I was completely hopeless. Then I ran into Nicole and she was such a major help and basically the only reason my phone turned on. She was so smart she thought what nobody else did and she put my phone on the fast charger and it turned on it took a while but it turned on. I appreciate Nicole so much thank you Nicole!!!!”
“My experience at this location was pleasant. Michael and Sol were very helpful and made my time there easy and efficient. The staff is knowledgeable and patient, offering a great one on one experience. Looking forward to visiting this location again.”
“Brittany was great and her customer service skills was more than 5 stars i would return for future needs and refer my family to speak with Brittany thank you and keep doing what you do best until next time.”
“Thank you to Efren, and a special thanks to Patricia, the store manager, for resolving the issue, exchanging my phone, and providing the accessories to transfer the data from my old phone to the new one. Very nice people and truly professional — highly recommended.”
“Angel provided me with such great customer service and was amazing throughout the entire experience. Very respectful and friendly environment, i will definitely be coming back !!??”
“Just switched to T-mobile for the first time today. Visited this location and Misha was a great help. Highly recommend to purchase a new phone from this location.”
“We came in today feeling hesitant and stressed, but the customer service completely exceeded our expectations. From the moment we walked in, everyone was welcoming, kind, and genuinely helpful. Even though the store was extremely busy, the staff stayed attentive, efficient, and responsive. We left feeling taken care of and very happy with the service we received.”
“Gilberto came and installed all 8 of our phones without issue. He explained how to use the member portal and made everything super easy and clear for us to get started on our new phone system right away.”
“The manager at this store (Mercedes) is seriously amazing! Everyone knows phone stuff can be such a pain but she makes it easy and is willing to help you through every step of the way while making sure everyone is taking care of at the same time multitasking magician!”
“I have very high standards and would consider myself pretty picky with quality. I do not give 5 stars lightly in reviews. Mahir from Virtual Stacks always responded promptly and designed a quality website. It was exactly what I had envisioned when I went in with an idea. I plan to use them again for future projects.”
“Carlos was absolutely amazing and patient with me and my two brothers and my dad causing chaos in this store. He helped us understand all the fees and everything in between and just his patience, knowledge, and kindness were very much appreciated. Very humble staff, I would absolutely recommend coming here for Verizon!”
“I been there a couple times needing help with my daughter's phone each time mercede help me when no hesitation i loved her style of customer service thoughtful and kind”
“I love this location Mildred and Maleek always welcome me with a smile and are always helpful. From helping me with my billing, phone set up and accessories. They are always friendly and the staff is very accommodating.”
9:30AM - 8:30PM
1064 Greenwood Blvd, Lake Mary
Internet Service Providers
“I called today because I was having issues with the internet dropping intermittently. I was losing connectivity for work, leaving me having to input the same information repeatedly. I had trouble watching a movie all the way through and I couldn't access the game store on my console.I spoke on the phone with Melissa who was extremely helpful. She ran some diagnostics and made an appointment for me for the same day to have a technician come by.The techs, Julian and Jason were professional, courteous and efficient. They noticed some issues with the wiring and so redid the cables coming into the house and they made sure everything was working properly and I was satisfied before leaving. I appreciate everything everything they did.Thank you all for the easy experience!”
“Always a welcoming experience whenever I’ve had to go into this location. Michael Giovannini took care of everything we needed. Very friendly, professional, and a pleasure to do business with. Will always recommend this location.”
“This spectrum was a blessing! I went to Orange city 3 times (with appointments) and no one could ever help me or lie saying to call the store next time (they don’t receive phone calls). I was about to give up but tried the Sanford location. Chad was great! What he did in less than 1 hour those idiots at Orange city wouldn’t do.
I’ll be sticking to this store moving forward.”
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“Everyone - Laney, Gen, and Madysen are an awesome team at the T-mobile Longwood store at 969 Wesr SR 434. Madysen, who I just reviewed a week ago with a 5 star rating, along with Laney and Gen were simply brilliant and highly effective in helping to resolve a difficult problem pertaining to my phone's memory issues while transferring all of my files, photos, & videos from my old phone onto my new one. Each one of them was very knowledgeable and precise about the best protocol to solve my dilemma, individually and as a team. Thank you Madysen, Gen, and Laney for all of your hard work, positive energy, expert knowledge, friendliness, and an awesome vibe all around!!”