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“Caleb was extremely pleasant and Kay was a huge help as well. I have been an AT&T customer for over a decade and have been thinking about switching to another carrier. The gentlemen at the Kailua store helped make the decision to stay with AT&T.”
“Stellar customer service, I had a dilemma where I was locked out of my T-mobile account attempting to update the sim card and Larry went above and beyond with patience to help me regain access to my account as well as update my sim card. Very knowledgeable on his craft and appreciate his customer service which is dying in today’s society. Definitely recommend for your wireless services and phones”
“I have been in this particular store before and bought some miscellaneous items for my phone and I have always been approached by a very friendly welcoming customer service person. That day it was Beau and he helped me by showing me options and prices for what I came in for. I bought my item then he went one step further and asked me if I would like help putting it on for me! I said yes, he did it and I was out of there a very happy gal! Thanks Beau! I’ll be back !”
“Micah was super helpful and even offered other locations for a variety of cases. We chose to go with what was in store specifically because we felt happy with the salesman.”
“Yo man, coming to atnt is pretty awesome being that their is only 1 worker. Brah whoever the manager or district manager yall need give brother Jordan a raise man. He holding down ur store by himself he managed to handle 6 customers by himself and he did a very good job. Show bradda s ok me aloha man give him a raise he deserves it. Aloha ty bradda Jordan.”
“Went to get my son the iPhone 11 today (5-19-2024) Renae/Ranay was the one that helped us. I hope I spelled her name right. I didn't notice a name tag on her BUT, after her helping us I asked for her name to thank her. She was kind, patient, very informative & knowledgeable. When we walked in she mentioned to us that the systems were running slow. I'm assuming due to the power outage the night before that's why the systems were probably running slow due to that. She kept reassuring us she was working on getting everything set up for us. It actually didn't take that long, I was expecting longer lol. Glad it didn't & everything worked out great. I had a great experience here!”
“Taylor at the Kamehameha Shopping center has excellent customer service and was able to help me with all my questions and needs. She was able to sell me the correct charger I needed.
Wonderful team member. Aloha And Mahalo Taylor.”
“I just came in here last minute for a screen protector and the gentleman who helped me was amazing he was so fast and the screen looks great. Thank you guys so much!”
“Arif, at the Ala Moana was highly professional and went the extra mile to help me get a new phone after losing it in another state. He stayed past closing time to reassure everything was processed and setup correctly! I highly recommend Arif and this AT & T location for your cell phone service.”
“Joaquin was very very helpful here I just got an I phone 16 and he made sure I was able to get an upgrade without extra charge ! Mahalo braddah ! I thought he was the manager but now I definitely think he deserves a raise super helpful and kind person overall experience was 10 out of 10 way better than the Apple Store !”
“My experience at the AT&T KAPIOLANI STORE was top notch and the employee Hatch was helpful and knowledgeable giving us information not only for this visit but for the future concerning how the different services and plans are at this point in time and what services are available company wide. Be was very friendly and nice to my friend and I during terrible stormy conditions outside and for a short period of time we were forgetful of the horrendous weather outside of the building.”
“I'm so thankful for the customer service here ,she help me with my fingerprint schedule cause I made a mistake and schedule somewhere else but she help and schedule here .Thank you so much.”
“Yone,Karen,Dianne always take good care of me when I come in. Helping me in anything I have trouble with. I love Cricket Service, Affordable & Great service!”
“I love to be a Cricket member for this company, I like there service and phone and especially the workers they really nice and respect to all the customers coming in looking for there phone , thank you so much ☺️”
“Jay The Manager here in this store went ABOVE AND BEYOND with his Excellent Customer Service and an absolute OUTSTANDING SERVICE.,JAY here MADE IT SO POSSIBLE, SIMPLE AND EASY TO FIXED MY ISSUES WITH LESS THAN 5 MINUTES.
PROMOTE THIS GUY AGAIN HE DESERVES IT”
“Abella at Keahole store in Hawaii Kai was awesome! Great customer service, very knowledgeable and efficient. I’ve had good experiences at this store and will definitely return to Keahole store in the future. Mahalo!”
“Joshua at the Kahala Mall store was excellent!!! I was going to purchase an upgraded iPhone at the Apple Store in the same mall but after speaking to Joshua about my current AT&T plan, he continued to inform me about the promo for iPhone trade-ins that AT&T was offering ,as well as going over what features the iPhone 17 offered. Joshua was very knowledgeable and personable- so much that I decided to buy the phone from him. He then assisted in setting up my new phone successfully. Thank you Joshua!”
“The workers here are incredibly welcoming. Store includes a variety of jewelry, accessories, socks, kpop albums & merch, & stationary. Items are of good quality & reasonably priced”
“Korbin was the most helpful, understanding, professional agent I've ever had the pleasure of meeting. I cant express my gratitude enough. The whole day I was having a bad day and then I didn't think I would make it in time before they closed,but Korbin took me,settled me down,listened to me, worked with me and helped me out...all before closing time!! He completely turned my day around. Someone should really commend him on his empathy AND professionalism. He changed my whole attitude around yesterday and I thank him”
“I misplaced or lost my new phone and needed to reactivate the old one for now. I stopped at the AT&T store on Kapahulu and quickly got it activated. The associate also made some recommendations for my account with multiple phones. I like dealing with AT&T and doubt if I will ever switch.”
“Blessed is knowledgeable with fingerprinting information especially as a boost mobile employee.. she knew all the procedures and time length of how long it will take to complete the process. She was very welcoming especially if you're just getting started with a new job that requires fingerprinting. ????”
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“Today was very busy with only one associate working but despite the wait (out of the control of the employee), I had a great experience. Jensen was SO patient with everyone in the store and stayed calm and friendly the whole time. It set the mood for everyone in the store. I’d come back here but maybe the moment they open next time ?”