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“Amazingly easy to work with and extremely nice people!! Came on a Friday afternoon to measure where the ramp would be located. I asked when it could be installed, because my husband was coming home from the hospital on Sunday. Caught the man off guard. However, he really figured out what to do. He said he had a ramp in his truck that he just picked up and it could be one I could use. He called the office to make sure it was not spoken for and when he found out that it was available, he and his partner installed it right away. Talk about a relief of getting one of the things done that had to be done!! I would high recommend RampNow!!”
“I cant thank Kyle enough for helping me for this entire buying experience so easy and enjoyable. I will make it a point that if a friend or family needs a car to go see Kyle Lackner, Vip manager!!!”
“I needed a pick-up truck and reserved then drove the location. They had none but quickly found one at another location. Mike went to that location and met me and we were on our way quickly.”
“I purchased a 2024 Nissan Rogue at this location. Adrian was very helpful from the first phone call to the time I drove off the lot in my new vehicle. He made the entire process easy and smooth and I will definitely refer anyone to purchase a car with him. Thank you Adrian and Enterprise for a great experience!!🎉”
“Making arrangements to have a car reserved for a two week period. Manager was very helpful.
Had to contact Enterprise for a rental due to my car being involved in a hit and run. Enterprise picked me up at the auto repair shop and then drove me to their office. Everyone I dealt with at Enterprise were friendly and professional. They provided me with a 2025 Genesis. A very nice car to drive as a rental especially covered by my insurance. Really appreciated the car and service. I even had the car run through the car wash. Thanks.”
“Originally had a reservation with Budget in Aurora, when I arrived they had no vehicle for me but their Naperville location did - for whatever reason the Budget location in Apple Maps brought me to an Enterprise.
We quickly realized that my reservation was not with Enterprise, but the manager on duty informed me that they had vehicles available. She set me up with a minivan for the same price as I intended to pay for the Camry at Budget.
The customer service and hospitality at Enterprise was a night and day difference compared to Budget. At Budget, the lone employee was unable to even provide an address for the location alleged to have a vehicle.
At this Enterprise location, on top of their excellent and hospitable customer-service skills, they were also able to clearly answer my questions and address my concerns, all with a smile.
Pick up and drop off was simple as can be. No hidden charges, the vehicle was fully functional, 99% clean upon pickup, and 100% satisfactory for our needs. They helped turn a rough morning into a positive experience, I'd be happy to use their services again.”
“Been going to this location the last 8 years the current employees at this location are hands down the best and most professional I’ve seen there in that time. Top notch service highly recommend.”
“Gustavo the manager there made the rental procedure go very quick and easy that man definitely knows how to get you in and out. The staff was very helpful and had the rental nice and clean for us.”
“I have been using this Avis for quite some time and I have had nothing but perfect car rentals.
The staff are always welcoming and helpful. Hasan, whom is a staff member, was beyond helpful and dedicated to customer service. Hasan made sure my ride was in perfect condition before I drove away by performing a couple last minute cleanups. Hasan made my trip that much better! The facility and its lots are maintained and now the facility recently received a nice remodel. The cars are typically clean and in stock if reserving ahead of time. The overnight drop off is a game changer and makes renting from here that much for convenient. The location is conveniently located among several gas stations to fill up if needed.
In all, I highly recommend this Avis for your travel needs. I will continue calling this Avis my main rental car company too!”
“Joe and his team are fantastic. I had a failing G5 and they quickly sourced a replacement and had me back up and running in just a couple of hours. Incredible service and a wealth of Cirrus knowledge. Highly recommend.”
“We actually went to TS SPECIALISTS which is located in front of Hayes. We will not take our car anywhere else. The mechanics know what they're doing and treat customers with respect. Try them before you go anywhere else.”
“I have rented a car from this location and I got good and clean car and staff at the store are veary good and they have taken good care.i recommend this place for rent.”
“I had a great experience renting a car from Budget. The car was clean and well-maintained. The front desk staff were kind, and very helpful. They answered all my questions and made the pickup and return process quick and easy.And I would definitely rent from Budget again.”
10AM - 3:30PM
14 N Ohio St, Aurora
Car Rental
“Thank you very much to the parcel agency, I am very grateful and satisfied with your service, I will continue working with you from Chicago to Guadalajara, blessings”
“The guys at Avis in St. Charles, IL are awesome. They always do their best to make sure you have everything for your car rental. They call to make sure if your car is not returned yet, to let you know. Thanks Jim and Baker for always making my car rentals AWESOME!”
“?EDIT. So I've since talked to the on-site staff, and he was very helpful. However... the general customer service call center (the ones that your phone calls go to when the actual site staff aren't available) were unprofessional and RUDE!!!!and they will apparently just try and argue with you instead of actually helping or finding out who can help. Especially Carlos. He wouldn't even let me speak to a supervisor. He asked me why I wanted the supervisor, and then hung up on me. He was horrible. He left my mother in tears after that call. I've since talked to the supervisor. She was professional, but she needed better employees.I'm just happy that the on-site staff at both the pick-up and the drop-off locations were very nice.”
“Thank you so much to Baker for his excellent service helping us after we rented a smoker car from the airport. Very lovely gentleman. Highly recommended using this location!”
“We travel a lot, often getting rental cars, and both times we've used this store they've been wonderful. Literally the only place without a million hidden fees and high pressure upgrades. Very friendly employees and the cars have been great. Thank you!”
“The customer service was great. We had a reservation at Hertz and they screwed up our reservation. We got to this location 10 minutes before closing and they were able to get us a van and saved our vacation. Thank you!”
9AM - 12PM
902 North Lake Street, Aurora
Car Rental
“Second time working with Cruz at this location. I needed a last-minute rental, poor planning on my part. Cruz was helpful, friendly, and professional, got me exactly what my family needed for much cheaper than the same vehicle at another agency nearby.”
Open 24 hours
1580 West Ogden Avenue Suite 345, Naperville
Car Rental
“Jerry took care of me! I usually rent from enterprise.. kinda skeptical to rent from hertz given the bad reviews and all, but my guy Jerry made the experience smooth and easy. Great guy.”
“This is not a review specifically for the location, but for their employee Jeff. Hertz did not have the vehicle available that I booked and Jeff went above and beyond to rectify the problem to the best of his ability. I appreciated Jeff’s patience in making it right.”
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“Noah at the Batavia location made my rental a very positive experience. I truly appreciated him reaching out to confirm the type of vehicle I needed and then he met my request for a specific make. He is very professional, kind and friendly. Thanks for making my rental quick and easy.”