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“Did a couple projects at my parents home around the area. I came here for a few items, a few times hahah. In the same day, myself or my mom came here 4 times for parts or tools. We came for outlets, pliers, and some other small miscellaneous electrical related items. Also, Joe at the help desk was extremely helpful. He asked questions that helped me remember my list of supplies, and better understand the project I was working on so he could be of even better assistance. All to say, we got everything done that day, and the Whitmore Ace helped us to do exactly that. Thanks again Joe.”
“Received above-and-beyond help from Ron today. He spent at least 30 mins helping me get corroded screws out of a license plate holder and replacing it with new screws…all for a sale of under $2.00!”
“I walk in to browse, and I walk out with a cart full of product. Prices are great and the quality of the tools is impressive when compared to the name brand items. If you don't find what you're looking for here, take another look - it's there.
And - the customer service is great. Very helpful and pleasant store employees.”
“If you want to receive excellent customer service go to Whitmore Ace Hardware. The associates there are willing to help you and answer any questions you have. They are knowledeable on all the items they sell and always go above and beyond to assist customers.”
“Love Harbor Freight Tools have been buying from them since they opened and bought everything from Tools to batteries. I rarely get anything that's junk would say I'm 98% satisfied with all my purchases. Thanks for being a great place to shop.”
“My exterior spigot was leaking so I went to to the Lamont Ace hardware and asked them what to do. They told me that I needed to take it apart. Bring it in and more than likely it was a washer. They were exactly correct. We got the right washer. Replaced it and now the spigot no longer leaks. They are awesome at working with each customer's problem in helping them find a solution. Whether it's a screw, a nut, new car keys, you name it, they have a solution for your problem. Thank you so much for your help.”
“Berland's house of tools is more defective returns base on manufacture rules and regulation.
A sales receipt is required.
Dan L tried to return a item not purchase at our store.
See photo, this is what was purchase.”
“Thank you Sherwin-Williams for the years of amazing customer service. Through every season of change in our home, this Sherwin-Williams store has been there for us to help make those changes. I highly recommend this store for anyone looking for top-level service. Ask for Dave!”
“The store was clean and organized. I walked in and the employee at the register asked me what I needed help finding. I told her and she pointed me to the correct aisle. I ended up purchasing the wrong item and called back and they allowed us to come exchange it with no problem! Friendly and helpful staff. Overall great experience!”
“Love shopping here for all my hardware needs. They have very knowledgeable ladies working there who always go the extra mile to help me out. Mary Ann helped me find the right batteries for my car remote and saved me a trip to the dealer! She was very friendly and a joy to chat with during my visit.”
“I've shopped at Naperville Ace Hardware for years, and it's a consistently great experience. The store is always clean and well-organized, and the staff is friendly, knowledgeable, and always ready to help you find exactly what you need.
What really makes this place special for me are the memories. I remember coming here as a kid and being so excited to see their pet monkey! It's those unique, charming details that make a local hardware store feel like part of the community. It's more than just a place to buy tools; it's a place with character and great service. I highly recommend it!”
“Excellent product with good quality and good prices and employees very helpful 10/10! The only bad thing is the rebait that you have to mail the receipts and I would like it if it were to be like Walgreens app, everyone having their account and their saving rewards in the app and could use them anytime!”
“Really helpful employees. I called ahead and someone answered the phone on the 2nd ring! Felix was able to answer my question. I went to the store and was greeted by the cashier and helped right away. Ace is the place!!”
“I came in today looking for a part for an older STIHL trimmer, Nate at the parts counter shared with me there was a new style direct replacement for my trimmer. I bought the part, he installed it on the spot. Steve also gave me a hand. Thanks for the excellent service guys!”
“Receptionist very helpful - put me immediately in the section of the store where I found the type of faucet I was trying to replace.
Chad Fuko - very professional, knew his product thoroughly. Chad took one look at my faucet picture and said “Devonshire - $381.29” I never thought I was going to find my 16-year old faucet. Chad nailed it in 1 minute. Two forms filled out via email, and I had my faucet - and a very happy wife. Doesn’t get any better than that.”
“If you looking for that one of a kind piece of hardware Ace is great in that area . There local and great for a quick stop when your in the middle of a project and missing small parts . Ace has a wide variety of.”
“It’s a business that treats me well, I get here help with reliable parts and professional advice. Sometimes they send me to their competitors if parts are available faster.”
“Always greeted when we come in. Staff always ask what they can help us with. They sell key fobs and program them.Recently ordered a key fob.. cheaper then the dealer... Joe did the setup. 5 minutes later key fob failed. He was on the phone with the manufacturer right away! New one to be sent out. But Joe calls me 5 minutes later and says another one was located!!! Joe programmed the new one and made sure it was working. Even found out the first one was defective from the manufacturer. His professionalism and customer service is very much appreciated!”
“Went to Menards to get a length of 2x6 to repair my storage shed. They had exactly what I needed at a very reasonable price. The entire cost of repairing my shed will be under $10.00. Very happy with Menards!”
“A very well stocked supply house both in equipment and commonly used components for service and installation. They also offer many solutions for service for different parts to different manufacturers you would be completely surprised they stock while offering them at a much better price. They also stock some more niche products you would not expect. I will also emphasize everything in this robust product offering is done so with phenomenal pricing. You will be greeted with counter salesman who also have good knowledge about the technical side of the industry which is not common. They are able to advise in many cases what best serves your needs. They are always friendly and operate with a sense of urgency to get your orders fulfilled. Everything from branch, to district to regional management is an excellent experience. I could not suggest a better supply house if you are looking for a dedicated branch specializing in Amana and Goodman products. They treat us as valued customers at all times.”
“I have been to many Home Depots and this was the only place that ppl actually asked me if I needed help 5x before I got to where I needed to be. Every other Home Depot the staff avoid Eye contact, stand around talking in groups and act like you're bothering them when you do ask for help. Keep up the Great Work Guys! I will drive the extra 15 miles to you every time.v”
“This Harbor Freight is clean and well organized compared to some other locations in Chicago. It wasn't busy when we came and the parking lot is huge. We were looking for a specific item and we were in and out in minutes.”
“I’m an arborist and my diameter tape lost a screw. Glenn at Buikema’s next to the Naperville fresh market helped me. He found the right bit fixed my tape (that has measured hundreds of trees) and sent me on my way. It was the best service. Thank you so much for your kindness Glenn.”
“We always have a great experience at this location. From sales, parts, or service departments.
Matt, the store manager, has an abundance of knowledge when it comes to all aspects of the green industry. He's directed us to what's the best products, not what's the most expensive. Super appreciated!
Margie, over in the parts department, always has a smile that makes us feel welcomed and assists us with all the odds and ends we need to keep our operation running smoothly.
All in all, the staff across this location is awesome to work with. We look forward to bringing them more business as we grow our own. Thanks, Russos!”
“Mike From outside lawn and garden and one of the cashiers we were at her three times today and they were most most helpful people I ever known I believe her name is Adrian Adrian”
“The most equipped and efficient Airgas in northern Illinois and in my opinion after traveling many states in the midwest this location has the most professional and curtious staff I've delt with. M. Wilburn Railworks MOW”
“I came to the store to return an online order yesterday and the process was easy, smooth and quick. Kaitlyn and Hayley at the order and pickup desk were amazing, patient and super helpful. Give them a raise, they’re great employees!”
“I had a very good experience with the lady that in always in garden start with a J , I always feel so welcomed, she is always smiling and she is very fast paced !”
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“I visited to get some hornet killer for a larger football sized nest at my home. Jacoby greeted me, and we initially joked a flamethrower may be the best option, but settled for researching items on the shelf that were more readily available. Ortho spray foam worked great for the 1st scary treatment last night, and the less expensive Ace brand spray finished off the remaining flying demons the following morning. Thanks Jacoby!”