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“Been years since I've gotten a new phone. Walked into this place, was immediately greeted by James. I don't usually leave reviews but that dude was awesome to work with. Wasn't pushy did try to shove anything in my face, walked out extremely happy. Anywho, James was awesome to deal with.”
“Great, quick and easy service. Dylan was able to effectively transfer service to US Cellular and made sure I was on the best plan they offer. Keep up the good work sir!”
“Deshaun greeted us immediately and listened even as we got a little long winded on what we were looking for. Both my daughter and I got a new phone and he made sure we were each happy with the options we selected for our phones and accessories. Even after we made a choice and changed our minds, he was patient and explained the choices again. Deshaun was professional yet made the experience fun. I didn’t need to switch my phone along with my daughter but did because the option to speak with a human vs an automated service on an 800 # is worth a little extra a month. I will recommend his exemplary service to anyone who asks.”
“After being treated very rudely by the T-Mobile employee across the street and being told we couldn't setup phone service. I walked across the street to U.S. Cellular to see what they could do. As soon as walking in they greeted me. Selena assisted us with phone service setup. Not one time did Selena try to find a reason to not help us like the rude T-Mobile lady. She was kind and interested in assisting with getting my clients phone setup.
Thanks to Selena's kindness and professionalism my client now has phone service.
Great service and treatment! Recommend this place and Selena is a asset to this store!!”
“To many questions gets boring use just simple question like other store do Ryan was great to work with notable with the product couldn't ask for better from Ryan”
“Joseph and Jan did an amazing job helping with everything I needed! They were super friendly and patient, but most especially, they were competent and efficient! Thank you Jan!”
“I am writing about my amazing experience at the T-Mobile store on 42nd Street in Des Moines. Although I am an intelligent older woman who has a background in many areas (ie music, art), technical issues are not my strong forte. I purchased a new phone and an iPad at T-Mobile over the last few days. I want to recommend a wonderful "Mobile Expert" at the 42nd Street store. How fortunate I was to be helped by John Eisenlauer! He helped me get set up on my new phone and iPad and also answered the many questions I had. He was truly an expert and was kind, generous and helpful with my confusion about technical issues. Thank you, John, for your attention to all of the details that I had trouble understanding. You were amazing and I am a very happy customer. - Judith”
“The person who helped me was very knowledgeable and saw what my issue was; the VPN software T-Mobile installed caused a conflict that kept my phone from connecting to the internet. Took less than five minutes to fix.”
“Our customer experience with representatives of this T-Mobile location has been outstanding. Most notably, Mathew Dudek was the associate we worked directly with. While everyone was friendly and helpful, Mathew spent a lot of time with us for our carrier switch of 5 lines to a business account and upgrades. He is very thorough and knowledgeable about T-Mobile services and his positive and upbeat demeanor made what could have been an exhausting process a pleasant experience in the end.”
“Great staff! So helpful and willing to work with people...if you can be respectful and understanding yourself that is. Several options to get your loans. Cash (at times, dangerous to keep that around), checks, loading onto a prepaid card they have, and others. Several ways to meet one's needs, just ask for your preference. Worth a stop if in need and better than other options imho.”
“Spencer made upgrading our Androids very easy. He listened to our needs and found the phones we wanted. Very knowledgeable!Though we live closer to Altoona we will keep going to this locale.”
“Hannah was fantastic to work with. My husband and I had our internet connection from another provider cut due to construction and it wasn't able to be restored for 3-6 months. Not an option for us because we both work from home. Hannah to the rescue! Not only was she extraordinarily kind and empathetic to our situation, she got us set up with a new US Cellular internet connection within an hour of contacting her. She was working on setting us up before we even made it through the door. The connection has worked great so far, and I definitely plan to return to Hannah when it's time for a new phone.”
“I have always had a good experience at the Southside T-Mobile store. The staff is knowledgeable, helpful, and very personable. I have always felt they were glad I came.”
“Just wanted to say thank you to the staff of Verizon (University Ave, and Jordan Creek) whom I worked with today to get my 93 old mother an updated 5G phone. Truly amazing, kind, helpful, professional - each and every one. Just when I thought good service was a thing of the past - I found an oasis of excellence in Verizon today (two stores and one person on phone). Thank you sincerely - your help and exemplary service is deeply appreciated!”
“Excellent service, everyone was so helpful and friendly! The staff is knowledgeable and was able to answer all of my questions and even sorted out some previous account issues that hours on the phone with customer service could not. Switching phones has usually been a headache for me but this was relatively quick, and painless. Thank you so much!”
“Went in because my screen broke” The Eric” was the nicest guy, helped me with everything I needed, Everyone was very nice and Greeted me with a smile!! Thanks Eric for the GREAT EXPERIENCE!”
“I have brought my iPhone to this location twice in the last couple of weeks with issues. Lexi has been enormously helpful both times. Honestly, she’s been the most helpful customer service representative I’ve dealt with at any company in the last 12 months. Thank you for a wonderful experience.”
“Gabe helped me again yesterday September 23rd and did everything possible to fix my phone and it just doesn't work yet!! He did everything except cartwheels to help me God bless him”
“Christina is amazing at what she does. She definitely knows what she is doing and was very professional. I was stressed about getting a new phone, but because of her the process was better than expected. She also takes pride in ensuring veterans get the discounts they deserve. ??”
“Windstream service and products are unmatched. They are growing in the midwest and will soon offer Fiber in more areas. This is a company to key an eye on and see if they offer service in your area. Products and service I rate this 5 stars.”
“25 year customer that really had no complaints. We just changed to all streaming and had to return all the equipment today and it could not have gone smoother. Very kind ladies working there. Patient and friendly.”
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“Sonny was extremely patient while working through issues with Verizon support. He provided possible solutions and kept me involved while investigating the problems with my phone.”