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“Great experience with Verizon store in Ankeny. Never understood why vendors treat existing customers differently than new ones. Existing cellular company no trade-in value on old Samsung. Verizon, $1000 credit. Easy choice to switch. Great job by Jerome to find me the best deal!”
“My name is Bob Bender. I recently came in and visited with Mr. Yvonne GAVIA. It was in his store which is mobile spot. I have rarely had better service more kindness, and patience! I highly recommend this organization. Ivan was absolutely courteous and very knowledgeable about the problems I was having. He even gave me a soda and snacks, Bob Bender”
“To many questions gets boring use just simple question like other store do Ryan was great to work with notable with the product couldn't ask for better from Ryan”
“Been years since I've gotten a new phone. Walked into this place, was immediately greeted by James. I don't usually leave reviews but that dude was awesome to work with. Wasn't pushy did try to shove anything in my face, walked out extremely happy. Anywho, James was awesome to deal with.”
“Steve was awesome. Steve did all the hard stuff, and let me just point and grunt “me want orange phone” and the Steve magically got me an orange phone, and the set everything up, transferred everything, and helped us set up another phone for a child (ours, not a random one.) all in all, Steve is awesome”
“Exceptional customer service, went in to upgrade my phone and was quickly greeted by Nate who was extremely personable, patient, and helpful. He gave great advice on accessories and services and put the work in to find every way to save on the transaction he mentioned the home internet which he couldn’t have had better timing because I have been wanting to switch from my current provider to something new and now that problem is solved, you will not be disappointed if you go to this location”
“Visted once a few days ago for a phone that was older and having connection problems. Nick was super helpful to address the problem and provide me next steps if it continued. Sadly, it continued and I visited again today. Chad and Seth were friendly and kind. Chad did a great job troubleshooting, offering options, educating, and making sure I felt informed about my options. It really was a comfortable experience end to end.”
“Tyler at AT&T is awesome. He is friendly, kind have warm demeanor and professional. He help me with my phone and patiently explaining the situation. Now I am able to continue to use my phone. It was definitely a good experience.”
“Noah Seniva was the associate who helped me today. My partner of 31 years had died, and I wanted his voicemail saved to a file on my phone, so I could listen to it. Noah did that for me, he switched the account to just my phone, and he dealt with customer service about an outstanding bill. This last thing was time consuming, not the least because he was put on hold for quite awhile. He was patient and competent through all these procedures and was kind to me during something that was very sad for me. You have a fine young man representing your store in Noah.”
“I went into U.S.Cellular at the north Ankeny location. Kobe quickly asked my needs and got me setup with a new phone within an hour. It was an effortless and easy process.”
“Every time I go in there, Sarah helps me. She comes up with a smiling face and is so friendly!!! Usually places like this are tough to go into. But when I walk in the door, I feel like my business is appreciated! This is the EZ Money store I prefer. Whenever I'm in a pinch, you are a life saver!!! Thank you so much!! And thank you, Sarah!!!”
“I think the person who helped me is named Chad? He was awesome! He was super personable and cared more about helping me than selling a bunch of products. He looked for every possible deal and I was super satisfied with my purchases. Thank you!”
“Great staff! So helpful and willing to work with people...if you can be respectful and understanding yourself that is. Several options to get your loans. Cash (at times, dangerous to keep that around), checks, loading onto a prepaid card they have, and others. Several ways to meet one's needs, just ask for your preference. Worth a stop if in need and better than other options imho.”
“Shadai is an amazing AT&T associate! He is extremely positive, upbeat, and helpful. He made our experience very positive and incredibly easy. I can’t recommend him enough, or say enough good things about his service.”
“The manager did a great job, she was knowledgeable, sincere, and handled it like a champ.... Crickets lucky to have that girl cause she stands out in customer care w out a doubt.”
“Jonathan was very helpful and very knowledgeable in what he was doing. I will return to us cellular at this location so Jonathan can help me. The US Cellular location in Grimes, Iowa is one of the best ones I have been to and I will return there.”
“Thank you for your attention, I bought my iPhone 14 plus, they were very pleasant, they helped me with the payment plan. Ingrid is very attentive and helpful. She added a discount of 25 dollars for referring a friend, a highly recommended place.”
“Went to get my flip 5 screen protector that was lifting replaced! The guy was quick and I appreciated it. If it's for something more serious there's restaurants close by or even target to kill time!”
“Went in to help my sister get a phone and Ira was so patient with us, there were ALOT of hang-ups. He handled them all with professionalism and was so friendly with us. He was also awesome with the customers that needed help while we were there. It didn't slow down of his speed of service or his friendliness of other customers. I just want to thank him so much for EVERYTHING!!!!!”
“Karina is super friendly and professional. She explained the service plan thoroughly and even got me a referral discount. When there was an issue setting up my phone, she set up another phone and advised if there were any issues at all , that I could exchange it within 7 days. The entire process was simple and I truly appreciate how patient she was.”
“I typically dread going into the cell phone store bc whatever issue or question I have, it always seems to end up with me paying more money and not being satisfied. Well that streak ended recently when I went to the US Cellular store on valley west drive in West Des Moines. The gentleman that took care of me was named Wya Lukery. He was professional, courteous and most importantly he was efficient in handling my issue and resolving it quickly. I walked out with a new phone since I broke mine with no insurance and a case for $32 owned outright. I'm a prepaid customer so this wasn't with a new 2 yr contract. This was a huge discount and I'm so appreciative of him for helping me out. Make sure you ask for him next time you stop in
Jarad Wolfe”
“Myra was beyond helpful with my exchange. When the first mobile phone I purchased did not meet my expectations, she went out of her way to assist and find a phone that worked for my needs. She was on the phone with corporate for over an hour working through the issue. She was friendly and professional and I really appreciate her efforts.”
“Abi was amazing. I came in needing a new phone and she did a wonderful job explaining my options. Abi made the process easy to understand and provided excellent service.”
“José and Co really came in clutch on helping me get my phone. Not only were they very approachable and friendly, they were good listeners and were able to give me advice i’d not yet known about with my new device. Great service from start to finish.”
“We dealt with Alex and he was very efficient and got us a good deal on a new Samsung. He was able to lower our bill too. He was professional and personable and I would highly recommend this Verizon location.”
“This Verizon retailer is Awesome!! Three women running this Verizon! These ladies were not only knowledgeable, but kind, considerate, funny, and personable! Highly recommend this Verizon! No drama!! They could give lessons to other Verizon retailers!”
“Russell was very helpful when I bought my new I-phone and in purchasing a new plan. The process was also done in a speedy manner!
Thank you for your help!!! Angie”
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“Rommell is absolutely the best. When we need assistance with our plan, new phones, equipment, general questions, etc. We have been going to Rommell for many years. He has always provided clear, accurate information, recommendations, and assistance. He is a big part of why we have remained loyal customers for many, many years.”