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“Divine and Kyle both went way above expectations, when it came to our experience. They were both very professional, friendly and helpful. We've been with AT&T for probably 15 years and this was the best experience we've had in purchasing and upgrading.”
“Laylaa was very professional and helpful in helping me get my new phone. She listened to what I wanted and didn't push me to get what I didn't want. She also saw that I'd been having a hard day and extended a kindness that was above and beyond. Thank you!”
“Was in today and worked with 2 amazing young ladies. They put up with me and my mom all day changing over our phone plan and transferring and restoring and we’re just absolutely funny and real. Their professional graces were tops! They were informative and walked us through everything step by step. Will definitely be using this location for all of our needs. Kelsey and Tamia- Thank you for everything!”
“Mike made it very easy for me to switch phones, which is a task I really don't enjoy. Very friendly, answered my questions beforehand, and they accommodate walk-ins. Thank you!”
“We worked with Edgar at the Annapolis Mall location over two days and he was excellent! He helped upgrade phones for our entire family! We 100% got 5 star service!”
“I wanted to take a moment to highlight the service provided by Marquis and TJ on Saturday, July 12, 2025. My friend locked her keys in her vehicle, while waiting on AAA she opted to check her phone upgrade status. I didn’t personally utilize the services from Verizon, however, I was still met with amazing customer service. Both gentlemen were courteous, helpful, and sent above and beyond, which unfortunately is a rarity nowadays. Thank you, much success gentlemen!”
“I received excellent customer service from Tamia at T mobile on my past 2 visits. I observed her helping multiple people while making each customer feel important. She went above and beyond to help a customer remove a charge for a lost smart watch and helped me organize my new phone so it would be more efficient.”
“This place has a variety of phone cases. The man is very friendly and helpful! Would definitely come again and recommend if you need to fix your phone or find a cute phone case”
“I want to commend the Verizon representative Bakari I spoke with. Even though my issue couldn’t be resolved due to company limitations, he made every effort to help. He was patient, professional, and clearly did everything in his power to find a solution. It’s rare to come across someone who genuinely tries, especially when the situation is out of their control. I appreciate his effort and want to make sure it doesn’t go unnoticed.”
“I had an amazing experience all thanks to the help of Asia. She solved all my problems quickly and was able to find me a really good deal for my plan. Thank you!”
“Kirk Cable, our AT and T expert, was very helpful, knowledgeable, patient and got our issue resolved. I would go back to him with any subsequent issues due to his level of expertise and ability to identify a solution. Thanks Kirk!”
“Thank you Eddie! You are by far the most knowledgeable representative that I have ever had the pleasure to work with. He took care of our problems fast and efficiently. I really appreciate your great work ethic and care for your customers. We have been with Sprint/T-mobile for 20+ years and I will say it again...Eddie is by far the best we have ever worked with.
Thank YOU!!!”
9:30AM - 9PM
1914 Forest Dr # 1B, Annapolis
Mobile Phones
“Took a friend there, she got a flip phone it's hard to get the names in, I don't know why they didn't use her sims card from the other phone, I don't think she will keep it. They told her she can go through email she doesn't do email ??????”
“Jada! I had to leave a review because I just called to see how to go about upgrading to a new phone and wow she was just simply genuine and helpful. Super respectful and calm over the phone and great customer service! Keep doing your thing girl.”
“I came into this store wanting to get a Phone with a decent plan, the girls that were working were so friendly and helpful I'm truly happy I switched to metro pcs of weSt St Annapolis and plan of staying for a long time, the women who work there should be proud of themselves based on a great personality and being very Knowledgeable about the phones and the phones they carry!”
“Nya is amazing! I went in to upgrade my FIOS equipment and she immediately provided assistance. Unfortunately, I neglected to switch to a new router and so back to the store. Nya again came to the rescue finding my needed router at a nearby store since they were out of them. Her customer-centric, can do attitude is refreshing and resulted in a successful technological upgrade.”
“Best prices in town, outstanding customer service!!! My phone would not charge, went in and got the charger port replaced. The next day, i couldnt connect to my mobile data. Spent hours on the phone with protechs, finally ended up in the ATT store for a new sim card. left the store, sim card stopped working. went back to ATT and was told a bunch of bs about it was my phone's hardware..tried to push me into a new 800.00 phone. Called Cellfix Doctor and was told to bring the phone back in. in 10 minutes, phone was fixed, all was needed was an antenna cleaning. No problems wigh phone since. Very profesional and They know what they are doing!!! Highly recommended.”
“Good service. They stayed late to help us. Although we couldnt port in all 4 lines and get 4 free phones which is what it says on the commercial. I ported 4 lines to port in and only got credit for 2.”
“The people in this place are super friendly, they make you feel like you are in your living room. I was able to see and hear while waiting for my daughter to change her cell phone to the young man (Dejon) who was so friendly to her, helping her with everything she needed. But I could also see that the other people were very kind to the people they served. I loved coming here. I will return with pleasure.”
“I received assistance as soon as I arrived. The helper listened to my problem and immediately ran several tests to try and solve the issue. They determined that nothing mechanically was wrong with my iPad, it was an Apple support problem.”
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“Best Verizon store in the area. Shaun was incredibly helpful, personable, and patient with all our questions. He made the process smooth, saved us money, and treated us with genuine respect. Highly recommend!”