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“I come to this location to drop off packages weekly. Kazim is SO amazing and attentive. Always so friendly, takes his time and goes above and beyond in terms of customer service! Thank you Kazim!!!”
“I’ve printed several items at this location over the last few months at this location and they’ve always done a great job. Quick, reliable and great quality. In particular, Tyler has been outstanding. I’m so impressed and I’ll keep coming back to this location for any printing I need for my business in the future.”
“This is a great location the person that helped me his name was Deuce!!!
I tell you he adds value to the UPS organization!!!
So if anyone needs a good Customer Service person come steal this guy away. Every time I ever came here the staff was on point… I went to the location by the DC Costco and they told me they couldn’t do something when I came to this location near Union market. Washington DC they did everything that the first location denied capability of.”
“Brandon helped me out of a sticky logistics problem with above and beyond customer service!! Almost can’t believe it, small town friendly and kind. The absolute best!!”
“Taking off one star just because the UPS Store advertises itself as the notary store, but I couldn't find anywhere that posted the odd hours for the notary. It is not everyday. But the staff were friendly and gave me a suggestion on where I could go to get what I needed!”
8:30AM - 7:30PM
4201 Wilson Blvd #110, Arlington
Mailbox Centers
“BEST ups store in the country. I don’t think I’ve met an unkind or unhelpful person here. I wish every UPS store was like this. The first Google review I’ve ever written and for the most deserving store.”
“I have been a customer, including mailbox service, since this UPS location opened - far too many years ago than I can recall. I have been through several owners, but I can say the current team is more helpful, accommodating and responsive than any in the past. I travel constantly and it is comforting to know that my mail and packages are well looked-after and ready for my next visit.”
8:30AM - 5:30PM
2800 Eisenhower Ave Suite 220, Alexandria
Mailbox Centers
“For over a decade, Intelligent Office of Alexandria has handled my office phone calls with exceptional professionalism and efficiency. Their reliable service has been invaluable, simplifying my daily operations and ensuring seamless communication. I couldn't imagine managing my work without their support.”
“Had a great experience at UPS Store thanks to Franklin.Super helpful, friendly, and made the whole process quick and easy. Great customer service and really appreciated the positive attitude. Thanks again, Franklin!”
“The ladies at the UPS Clinton store are EXCEPTIONAL customer service representatives for UPS. Kia, Amber, Antoinette and Star EPITOMIZE exceptional customer service and customer engagement. I go there many times and the line is to the door depending on the time. They are friendly and super efficient. Literally the best customer service I’ve ever received.”
“Jen and Deondre went above and beyond while assisting my family with printing documents and mailing an important letter. The process was lengthy and took over an hour, yet they remained patient, attentive, and incredibly diligent throughout the entire experience. Both Jen and Deondre were knowledgeable, professional, and courteous every step of the way. Their outstanding customer service truly made a stressful situation much easier. I would highly recommend this UPS location to anyone seeking reliable, professional, and compassionate assistance.”
8:30AM - 5:30PM
1775 I St NW suite 1150, Washington
Mailbox Centers
“Thank you soooo much team 'Intelligent Office', we are humbled by your kindness and will forever remain indebted. The entire Kenya delegation is happy with your exceptional support.Your team's responsiveness and willingness to go above and beyond was truly appreciated. We lack the right words. Be blessed & God willing- we will definitely be back in April 2026
@Aretha- we salute you ?”
“Neyda, the manager, and her staff are ALL outstanding. We’ve been [apologetic] problem customers on a few occasions, and they have gone above and beyond to take care of us. Phenomenal team here!”
“I’ve always had a good experience with this location. I come in and I’m greeted with a smile. The staff here is very professional and helpful. I’ve had a P.O. Box with them for over a year now and I have no complaints.”
8:30AM - 7:30PM
4532 Lee Hwy, Arlington
Mailbox Centers
“I highly recommend this UPS Store for both shipping and specialized services like passport photos. After four failed attempts at local CVS and Walgreens locations due to system, camera, and staffing issues, the team at this UPS store provided reliable and speedy service, and a great passport photo! Despite the late hour, the team was incredibly accommodating and insisted on helping me rather than having to return another day. It is rare to find this level of reliability and service.”
“I give it a 4 because I support small businesses. I also give it a 4 because the manager, I didn’t get his name, maybe isn’t a morning person. I understand mechanical issues can cause delays but using words like “did you expect me to magically know about the mechanical issues” isn’t very customer friendly then trying to make it seem like I am the problem isn’t okay. Anyway, I don’t take it personal, maybe he’s not a morning person or is having a bad day.”
“Only place I could find a notary available all day. Other stores don't easily indicate when the notary will be available, which was frustrating. Fast and easy service, would ? recommend! Also the guards in the Ronald Reagan Building were very helpful and friendly.”
“Great service and even better staff. They handled my shipping quickly and helped me print a couple of large New Year’s party photos that turned out beautifully. Fast, helpful, and reliable. I’ll definitely be back! The two woman are fantastic and charming even with the store busy.”
8:30AM - 6:30PM
3220 N St NW, Washington
Mailbox Centers
“Had a great experience today — the staffer that helped me (a libra millennial queen ?⚖️) was friendly and professional, and super efficient. Thank you for making a lunch break work errand so easy and enjoyable!”
“Donita was so helpful getting my package put together and making sure my items would arrive safely. She was friendly and kind!
There wasn’t much of a line when I got there but it definitely got busier. I think 4:30-5:30 is their busiest time, especially on a Monday so if you hate waiting I’d plan around that!”
“I had a great experience at this UPS Store. The older gentleman working there was especially helpful, friendly, patient, and very knowledgeable. He took the time to explain my options and made sure everything was done correctly, which made the whole process quick and stress-free. Excellent customer service like this really stands out. I’ll definitely be coming back.”
“The customer service here is always top tier. I also love all of the services offered here so much so as of today, I now have a business mailbox with this location.”
“The young man greeted me before I got to the counter. He walked over to speak with grandson and gave him stickers. My grandsonson gave him a fist bump. He was so kind and he handled my business in a professional and timely manner. So impressed by his demeanor.”
“This store has really turned around for the good in the last few years. Everyone there is now super helpful and great to work with. I started shipping more with UPS now because this the workers at this do such a phenomenal job. Thanks!!”
8:30AM - 7:30PM
1405 S Fern St, Arlington
Mailbox Centers
“Adrian was incredibly helpful with my complicated Amazon return yesterday. Amazon shipped me two items, one came in a box and the other came in a plastic bag - and Adrian was familiar with how Amazon returns work - and he was able to help me navigate the return so I could get it done. Taking care of business! That's what Adrian did! He was helpful, friendly, and knowledgeable, and I really appreciated his excellent customer service! His coworker was nice too, but I didn't catch her name - a young lady with long brown hair - I could see that she was being helpful with her customers as well. Adrian kept helping me even though I know it was close to closing time, but he didn't try to rush me out the door or suggest that I come back the next day, so great job overall! Thanks! Gary - Store location is 1405 S. Fern St. Arlington, time was between 6-730pm.”
“Andres! My friend! Thank you so much for providing such amazing service even though we were not in the right place. You went above and beyond not only to wrap up my package but to also provide me other options to drop off since my package said USPS. You didn’t have to provide the extra help but you did. Thank you!!!”
8:30AM - 6:30PM
2202 18th St NW, Washington
Mailbox Centers
“I am visiting US and brought some items for my relatives who are in Ohio. They couldn't come unfortunately and I get to search online and found out UPS. It is very quick serviced and staff are very helpful. I sent them today. It has tracking tool as well.”
8:30AM - 7PM
3213 Duke St, Alexandria
Mailbox Centers
“The staff at the store is always friendly, professional and extremely efficient. I take all my amazon returns to them and have never had a bad experience. They are very customer service driven at that location.”
“Great staff, great service. Have been using this mail center for years and all employees are very helpful and respectful even when line is out the door waiting for assistance.”
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“We had an excellent experience at this The UPS Store location, thanks to LaShawn.
We needed to ship five boxes across the country ahead of a conference and coordinate having them held for pickup, which could have easily been complicated. LaShawn made the entire process smooth from start to finish. She was incredibly helpful over the phone, followed up with clear and timely emails, and made sure every detail was handled correctly.
What really stood out was her follow-through—she personally called to confirm the shipment arrived, checked on the pickup, and ensured the return shipment went just as smoothly. That level of care and communication is rare.
Truly outstanding service. Thank you, LaShawn!”