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“I come to this location to drop off packages weekly. Kazim is SO amazing and attentive. Always so friendly, takes his time and goes above and beyond in terms of customer service! Thank you Kazim!!!”
“I’ve printed several items at this location over the last few months at this location and they’ve always done a great job. Quick, reliable and great quality. In particular, Tyler has been outstanding. I’m so impressed and I’ll keep coming back to this location for any printing I need for my business in the future.”
“Taking off one star just because the UPS Store advertises itself as the notary store, but I couldn't find anywhere that posted the odd hours for the notary. It is not everyday. But the staff were friendly and gave me a suggestion on where I could go to get what I needed!”
“Brandon helped me out of a sticky logistics problem with above and beyond customer service!! Almost can’t believe it, small town friendly and kind. The absolute best!!”
“This is a great location the person that helped me his name was Deuce!!!
I tell you he adds value to the UPS organization!!!
So if anyone needs a good Customer Service person come steal this guy away. Every time I ever came here the staff was on point… I went to the location by the DC Costco and they told me they couldn’t do something when I came to this location near Union market. Washington DC they did everything that the first location denied capability of.”
“Had a great experience at UPS Store thanks to Franklin.Super helpful, friendly, and made the whole process quick and easy. Great customer service and really appreciated the positive attitude. Thanks again, Franklin!”
8:30AM - 7:30PM
4201 Wilson Blvd #110, Arlington
Shipping Centers
“BEST ups store in the country. I don’t think I’ve met an unkind or unhelpful person here. I wish every UPS store was like this. The first Google review I’ve ever written and for the most deserving store.”
“I have been a customer, including mailbox service, since this UPS location opened - far too many years ago than I can recall. I have been through several owners, but I can say the current team is more helpful, accommodating and responsive than any in the past. I travel constantly and it is comforting to know that my mail and packages are well looked-after and ready for my next visit.”
“The ladies at the UPS Clinton store are EXCEPTIONAL customer service representatives for UPS. Kia, Amber, Antoinette and Star EPITOMIZE exceptional customer service and customer engagement. I go there many times and the line is to the door depending on the time. They are friendly and super efficient. Literally the best customer service I’ve ever received.”
“I 've been using Cotonou Direct International Shipping for my shipping needs for over a years now, and I'm consistently impressed with their service. Their team is highly efficient, responsive, and always goes above and beyond to ensure that my shipments are handled with care and delivered on time. I highly recommend Cotonou Direct International Shipping to anyone looking for reliable and professional logistics services.”
“Jen and Deondre went above and beyond while assisting my family with printing documents and mailing an important letter. The process was lengthy and took over an hour, yet they remained patient, attentive, and incredibly diligent throughout the entire experience. Both Jen and Deondre were knowledgeable, professional, and courteous every step of the way. Their outstanding customer service truly made a stressful situation much easier. I would highly recommend this UPS location to anyone seeking reliable, professional, and compassionate assistance.”
“Neyda, the manager, and her staff are ALL outstanding. We’ve been [apologetic] problem customers on a few occasions, and they have gone above and beyond to take care of us. Phenomenal team here!”
“I had an excellent experience from start to finish. The customer service team was knowledgeable, patient, and went above and beyond to make sure all my questions were answered. It’s rare to find service this attentive and efficient. Thank you for making the process so easy and stress-free!”
“Great service and even better staff. They handled my shipping quickly and helped me print a couple of large New Year’s party photos that turned out beautifully. Fast, helpful, and reliable. I’ll definitely be back! The two woman are fantastic and charming even with the store busy.”
8:30AM - 6:30PM
3220 N St NW, Washington
Shipping Centers
“Had a great experience today — the staffer that helped me (a libra millennial queen ?⚖️) was friendly and professional, and super efficient. Thank you for making a lunch break work errand so easy and enjoyable!”
“Donita was so helpful getting my package put together and making sure my items would arrive safely. She was friendly and kind!
There wasn’t much of a line when I got there but it definitely got busier. I think 4:30-5:30 is their busiest time, especially on a Monday so if you hate waiting I’d plan around that!”
“I love shipping all my packages from this location. Staff are friendly and great, especially Anita! She handled all my domestic and international shipments very well. Shoutout to this lady - if I could give 10 stars, I would because of her!!!”
“When I tell you this team pulled through for me! I had a binding nightmare with ABC Imaging here in DC - very difficult people to work with - but this FedEx group they are amazing. Pulled together a project last minute for me and when I say project I mean 20 bound books in 24 hours. Absolutely amazing work. I will be using them as my main printing in DC from now on!”
Open 24 hours
1520 Belle View Blvd, Alexandria
Shipping Centers
“The young man greeted me before I got to the counter. He walked over to speak with grandson and gave him stickers. My grandsonson gave him a fist bump. He was so kind and he handled my business in a professional and timely manner. So impressed by his demeanor.”
“I had a great experience at this UPS Store. The older gentleman working there was especially helpful, friendly, patient, and very knowledgeable. He took the time to explain my options and made sure everything was done correctly, which made the whole process quick and stress-free. Excellent customer service like this really stands out. I’ll definitely be coming back.”
“I had an outstanding experience dropping off a package of important documents for international shipment. Rosa was very patient -- making sure that I had all of the necessary paperwork in order. I will definitely be back. Thanks!”
“I give it a 4 because I support small businesses. I also give it a 4 because the manager, I didn’t get his name, maybe isn’t a morning person. I understand mechanical issues can cause delays but using words like “did you expect me to magically know about the mechanical issues” isn’t very customer friendly then trying to make it seem like I am the problem isn’t okay. Anyway, I don’t take it personal, maybe he’s not a morning person or is having a bad day.”
“It is a trustful Air Cargo I have been a customer since it has been first day grand opening until today. Specially, Mr. & Mr. Huy are professional and great knowledge with hard-customers.”
“I’ve always had a good experience with this location. I come in and I’m greeted with a smile. The staff here is very professional and helpful. I’ve had a P.O. Box with them for over a year now and I have no complaints.”
8:30AM - 7:30PM
4532 Lee Hwy, Arlington
Shipping Centers
“I highly recommend this UPS Store for both shipping and specialized services like passport photos. After four failed attempts at local CVS and Walgreens locations due to system, camera, and staffing issues, the team at this UPS store provided reliable and speedy service, and a great passport photo! Despite the late hour, the team was incredibly accommodating and insisted on helping me rather than having to return another day. It is rare to find this level of reliability and service.”
Open 24 hours
6400 Arlington Blvd #50, Falls Church
Shipping Centers
“Thank Goodness I was recommended Northstar Shipping! I've worked in event planning for a long time, and I can safely say this is the best shipping company that I have worked with, and the only shipping company I will use from now on. Communication has been excellent, service has been super friendly, and when a different shipping company made a major mistake right before one of our biggest events of the year, the President of the company literally went above and beyond to help us get the issue resolved even though Northstar had already completed their part of the shipment. Thats a level of care that you don't see often.Absolute lifesavers. Still can't thank you enough!!”
8:30AM - 7:30PM
1405 S Fern St, Arlington
Shipping Centers
“Adrian was incredibly helpful with my complicated Amazon return yesterday. Amazon shipped me two items, one came in a box and the other came in a plastic bag - and Adrian was familiar with how Amazon returns work - and he was able to help me navigate the return so I could get it done. Taking care of business! That's what Adrian did! He was helpful, friendly, and knowledgeable, and I really appreciated his excellent customer service! His coworker was nice too, but I didn't catch her name - a young lady with long brown hair - I could see that she was being helpful with her customers as well. Adrian kept helping me even though I know it was close to closing time, but he didn't try to rush me out the door or suggest that I come back the next day, so great job overall! Thanks! Gary - Store location is 1405 S. Fern St. Arlington, time was between 6-730pm.”
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“We had an excellent experience at this The UPS Store location, thanks to LaShawn.
We needed to ship five boxes across the country ahead of a conference and coordinate having them held for pickup, which could have easily been complicated. LaShawn made the entire process smooth from start to finish. She was incredibly helpful over the phone, followed up with clear and timely emails, and made sure every detail was handled correctly.
What really stood out was her follow-through—she personally called to confirm the shipment arrived, checked on the pickup, and ensured the return shipment went just as smoothly. That level of care and communication is rare.
Truly outstanding service. Thank you, LaShawn!”