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10:30AM - 9:30PM
1592 Annapolis Rd, Odenton
Mobile Phone Accessories
“Mr. Jake Darling provided me A+ customer service. He greeted my husband and I the moment we walked into the store. He was very pleasant, and knowledgeable of his job. He is an outstanding and valuable employee with Verizon.”
“Dini was sooo patient, explained everything ( sometimes several times). My experience was amazing. And her assistant Aiman stepped up to make the whole process of getting a new phone pleasant and easy! THANK YOU BOTH!”
“I cracked the screen on my phone and they were really professional and fixed it. I appreciate the work they did. They also do laptops and tablets and we will do business again because I have a laptop that needs repair.”
“Devon was very helpful and kind. His customer service was great and satisfactory. Definitely suggest him for any needs with AT&T or Verizon customers who want to switch.”
“The young lady name Toni was just the tech I needed and such a refreshing experience from the one I had a year ago at this same store. My cell was stolen and she went beyond my capabilities to help me reboot and reloading of my infro .Being somewhat technically challenged she was patient and reassuring.”
“Very clean, quiet, organized and immediately greeted by employees.
Employees are courteous,and knowledgeable. A very good or bad quality depending if you're being help for waiting is when they help you they are very thorough and will make sure you understand everything before you leave.”
“I walked in not having the best day. dealing with a newly broken phone, as a business owner who relies heavily on my device(s) to do so, it was urgent to get a replacement. From the moment I walked in I was taken care of, very special thanks to Ms. Stephanie and her direct Management for making sure my needs were met. They truly were the sweetest people ever and that made me feel like I made the right choice. It was such a personable experience and this is what customer service should always be!! Super thankful for this lovely team in making sure I had what I needed to continue running my business :)”
“Thank you so much for excellent customer service. Will helped me switch my phone and transfer my information and showed so much patience. The absolute best experience I've ever had. He is amazing!”
“Divine went above and beyond to help me with my phone transfer and the entire process. The best customer service and assistance I have had in a while. Truly, thank you.”
“My daughter and I went in for a new phone for her. We had an appointment, which was confirmed that morning with a phone call from Lexi.
From the moment we walked in she was very warm,personable, and knowledgeable in the service she provided to us. I also went ahead and updated my phone as well. I found the entire staff helpful and professional.
Thanks for a great experience!”
“Octavius was the most patient, courteous and knowledgeabpercy sales person. He helped me port my phone over from Cricket. This was an arduous process to say the least, but he kept me calm. This process took a few hours. I am so thankful for his care and assistance in this matter!”
“Ada helped my friend today with his phone. She was sweet and very patient She cleared up all the issues he had. We highly recommend the Cricket store in Pasadena, and Ada
Thank you Ada!”
“Very satisfied with help and great service getting a new iPhone at the AT&T store with Kyle. He was informative, helpful, and friendly while assisting us. Really went above and beyond to explain the changes, assisting to update out-dated billing information, and other services we required. Highly recommended.”
“I don't do reviews unless I am upset about a company. But the two Latino young ladies did such a wonderful job for me. It wasn't my intention to leave Metro
But I went there thinking it was a Metro store.The lady that opened helped me see in my phone that I was at the wrong store and asked if I wanted to switch. We called my previous provider and got the codes to switch me over. She was thorough with everything and although other customers were coming in she was able to wait on them and still work on my switch over she had a problem transferring the apps but her associate came in and assisted with the customers and my phone and was able to get all apps transferred. I was there a little over a week ago and I wish I knew their names
But the two Latino young ladies really impressed me how diligent they are with customers and extremely knowledgeable...
I hope this Boost service is as good as those two young ladies.”
“Took the time to answer questions, transfer applications, apply screen protector, and show a few new features. The store had th phone and color wanted in stock. S26 Ultra.”
“Kiara was absolutely outstanding at Verizon today. She made the entire phone upgrade process easy, stress-free, and actually enjoyable. She was knowledgeable, patient, professional, and took the time to explain every option clearly without ever making us feel rushed.
What really stood out was her attitude and customer service — she went above and beyond to make sure everything was set up perfectly before we left. Verizon is lucky to have her, and we’ll absolutely be coming back to work with her again.
If you visit this Verizon location, definitely ask for Kiara.”
“Technician was able to fix my phone in less than 20 minutes. I had been to my cell provider (they didnt even try to fix it), then another repair place and they failed. Cell Phone Doctor saved my brand new phone!”
“Today I met Dimitric. He was awesome!!!
My mom needed her phone on the accessibility mode and wanted password off and wanted the speaker function. He was able to complete everything and explain it and was the friendliest representative I’ve probably ever run across.
There was no sale involved. He was so helpful and I so appreciate him getting my mom’s phone exactly how she wants it and more importantly needs it ?!!! He was so friendly, fast, helpful, etc. I had to come here and tell hopefully his manager and everyone.”
“Had a problem with my new phone and had to return to the store I got the phone from. The representative listened to my problem and yes, I was a touch angry but she was calm. She solved my problem and had my laughing at myself by the time I left.”
“I've been a Cricket customer for over 15 yrs and only have dealt with this store. I've always had positive experiences here. Recently my phone died, I panicked and went to buy a new phone. Noah was running the store alone with multiple customers and very helpful and kind. She was knowledgeable and very good at multitasking. I will always continue to come back to this store ☺️”
“Neshia was so pleasant she has the best customer service you need more of her at this location I love seeing my black queens her vibe is so friendly and sweet!!!!”
“If you have any issues with your phone, please don't hesitate to go to this location for assistance. The store representative, Alaia, was prompt in her greeting me when Iarrived, listened attentively as I relayed my issue, and quickly resolved and retrieved my missing information that I accidentally deleted. A HUGE relief!!! This was by far the best experience I've had in a phone store, lol!!! Thank you again, Alaia!”
“Kathleen is great helped me and my husband twice with upgrades and once with returning the old phone after it was converted over to the new one, and each time Kathleen helped.
I wanted a purple iPhone 17 lol and they were sold out at that moment. But i ended up with the purple one that day. Kathleen went and brought it out from the back they had one left and it was behind a black one, and said “ looks like you wanted the purple one” I didn’t even tell her what color I wanted I was going to settle for the black one. I was already happy with her help , she is professional and doesn’t act like she don’t care!
We have one more phone to upgrade in June we will be going back and hopefully we get the same person!!!!
This is the Columbia Md location we go on Saturdays when we get the time from work , glad Kathleen works on Saturdays lol”
“Had to upgrade my phone. Been with Boost Mobile for over 12 years just wish that would count for something on my upgrade prices. Gotta say I love my LG phones tho. Android for life.”
“Jaime provided great customer service! My dad came in frustrated, Jaime was patient and very helpful! My dad left with a smile. The phone my dad wanted was available and the promotions are unbeatable! Jaime helped my dad transfer all of the information needed from his old phone. Thank you Jaime!”
“I have to say that the store manager, Bella, is AMAZING!!! And I didn’t even know she was the manager until I was almost done at the store. Bella worked with me from start to finish. She was extremely patient, informative, and kind. She is also extremely knowledgeable about how the plans and phones work. Without getting into too much detail, she set up everything for my new phone, making sure that I didn’t lose a single thing while everything was transferred over. I hope her bosses see and read this because that young lady deserves a raise.”
“Top notch customer service. As some who lost their phone, it makes life tough to deal with due to reviving login pins.
I feel extremely fortunate to have met Mamudu as he was extremely helpful, patient and caring for getting me back up and running. I will be referring many friends to them for sure”
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“Came here to get a vape a week ago, forgot to leave a review but the dude behind the counter was really cool and explained the pricing without up-selling me. Highly recommend this place.”